Nissan of Lawton
Lawton, OK
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I previously entered a not so stellar rating previous about this dealership. I received an email from the dealership to come back and give them another chance. I realize before it was not the dealershi about this dealership. I received an email from the dealership to come back and give them another chance. I realize before it was not the dealership's fault for not being able to finance me, but the Nissan Quest I had I owed too much and had mechanical issues with the transmission. I expected more than they could deliver at the time and it was due to the banks not wanting to take a chance on me. But today was truly a different story. Tony and the team at Dan Mullins worked their hardest to get me into another vehicle. Not only did they get me into another vehicle, but I was able to trade in both my cars and got finance for two cars. Never in my life have I been able to be financed for two cars at the same time. But Tony and the team got it worked out. And they were able to meet the price range that I afford. And even lowered my APR. I appologize for my previous rating I take it back, I was angry at the company Nissan and unjustly took it out on the dealership who had no responsiblility for the malfunction of my vehicle. I greatly appreciate them for being a class act and very helpful to my and my family. I realize I am not the easiest person to deal with being a correctional officer, I can come across a bit unfriendly. It also doesn't help I work all night and don't have much sleep when they are dealing with me. But they truly helped me out in a real hard spot and got me in vehicle I needed. Even if it's not a Nissan. If you do try to get finance through them, don't quit or give up try again and bring some money with you. It helps to get the banks to loan out money in these tough financial times. The banks finally took a chance on me. And a good trade in always helps. I hope to bring these vehicles in two years from now and see what car Tony can get for me then. Again thank you to Tony and Dan Mullins for coming through. I'm sorry I doubted you and almost gave up on you. This will be the four vehicles I have bought through them. And I'll keep going back as long as they'll put up with me. More
One of the finest service departments I have had the pleasure of dealing with! Incredible service and friendly staff that definitely go above and well beyond any expectation you may have! Don't hesitate pleasure of dealing with! Incredible service and friendly staff that definitely go above and well beyond any expectation you may have! Don't hesitate - go to Dan Mullins for your next Nissan! More
Watch out for the service department. They no longer have a Master mechanic but charge master mechanic prices. The worst part is that the mechanics they have don't know what they are doing. When a mechanic f a Master mechanic but charge master mechanic prices. The worst part is that the mechanics they have don't know what they are doing. When a mechanic fails to secure a tire that is bad. And then to lie to the customer and say it just wasn't sitting correctly. Or to tighten an emergency brake so that it is always engaged is beyond belief. The return rate for serviced vehicles there is extremely high. And hopefully you don't need parts ordered. Half of the time they forget to order them or use them for someone else and then use the excuse that the part is back ordered. There is a different price for parts depending on who the customer is, the excuse there is that they need to make up for missing inventory so the parts people change the markup when they feel like it and this is what Dan Mullins himself wants them to do. More
This was the most positive experience I have ever had purchasing a car! I will certainly recommend this dealership without reservation.I was greeted immediately upon walking in the showroom,The salesman purchasing a car! I will certainly recommend this dealership without reservation.I was greeted immediately upon walking in the showroom,The salesman was very knowledgeable and easy to work with.He showed us all the vehicle options based on what we were looking for and never once "pressured" us.I hope to deal with him again on my next purchase. More
To start off i would not recommend this dealership to ANYONE!!!!! I worked with them for the first time in december of 2010. As a 20 year old fresh out of ait and having never purchased a vehicle through ANYONE!!!!! I worked with them for the first time in december of 2010. As a 20 year old fresh out of ait and having never purchased a vehicle through a dealership they made this place sound very inviting over the phone while i was stationed in maryland. I purchased my vehicle at an 18% interest rate. Not knowing how much i got screwed. well i was not aware on how to go about tagging my vehicle and very very shortly after purchasing this vehicle i got relocated to georgia. I never recieved paperwork i needed to tag my vehicle and the dealership did not include tags title and liscence. and did not inform me on how to go about getting tags since they sent my paperwork to the wrong place. now 9 months later its is going to cost me 610 dollars which i sent the dealership plus my paperwork that i finally recieved and im still be jacked around i have not been able to drive my truck since august1st of 2011 being military i need a vehicle to be able to get to work. now that they have my money and all my information they are still jacking me around and taking there sweet xxx time. I recently tried to contact the general manager but of course like everyone else he does not answer the phone... I honestly feel i should get my 610 and back and the dealership should have to pay for it seeing as how they were supposed to send me stuff back in august when i would have only had to send 400 off but they toy with you to get as much money out of you as they can. THEY ARE CRAP!!!!!!!!!! dont use this place if you like having money. More
I have been through many car buying experiences and have never been misled so much as I was when I visited this dealership. I was informed I was required to purchase a warranty per the bank I was financing never been misled so much as I was when I visited this dealership. I was informed I was required to purchase a warranty per the bank I was financing through, JP Morgan Chase. (I called Chase to confirm this was NOT a requirement and never was stated to the dealership). Among other things, the finance manager Bert was very high pressure sales tactics and balked at all of my requests for clarification. He had excuses for every question I asked. I would never purchase a vehicle through this company and also it should be noted I was informed by Bert their sales manager the best rate I could get was 12.99% and he acted like he was doing me a HUGE favor by getting me that, well I find it strange that at a reputable dealership in Oklahoma City I received a rate of 5.99% and I was financing over 10k more!!! Moral of the story, stay away from this place at all costs, unless you're paying in cash for a brand new vehicle you will regret it. More
We recently purchased a CPO 2008 Armada at Dan Mullins and had an excellent experience thanks to our salesman Michael Butler and the sales manager Don. We love our car and the low pressure, fair and open and had an excellent experience thanks to our salesman Michael Butler and the sales manager Don. We love our car and the low pressure, fair and open way Mike dealt with us was a welcome change from the high pressure "pitchman" treatment we received in OK City Nissan. I'm not sure what (if anything) transpired with the previous raters commentary, but just wanted to balance the scales by providing feedback on our very positive experience with Dan Mullins Nissan...Thanks Mike. More