Nissan of LaGrange - Service Center

Service dept has really turned around with new management. Jon, David, and Kristen are all awesome advisors working hard to get everyone in and out as quickly as possible. The techs in the back management. Jon, David, and Kristen are all awesome advisors working hard to get everyone in and out as quickly as possible. The techs in the back are great kept me informed...Thanks Kyle and Zach for all the information you gave. very helpful will definitely visit again. More

We happened to be in Lagrange on May 13th 2023 when we found this truck online and decided to stop in. We were told that day that it needed an alignment and the hail damage needed to be fixed, but that t found this truck online and decided to stop in. We were told that day that it needed an alignment and the hail damage needed to be fixed, but that that would be taken care of on the following Monday. We were given a loaner at that time. My husband picked up the Titan on that Tuesday the 16th. We had it 4 days before it died and left us stranded a couple hours from home. This was on a Saturday night. We had the vehicle towed to our house, then on Monday were told to have it towed to the dealership. This cost us $298 bc the warranty they sold us, only covered towing up to 50 miles.... After being at the dealership 2 weeks, we were told it was the fuel pump by one person someone else said the fuel pump and a wiring harness. The vehicle was in their service dept for well over a month with little to no communication. We were told that the hail damage could be fixed while it was there that time. We finally get it back, hail damage is definitely not repaired, we're told again that they'll call us when they can deal with the hail damage. We drive it 4 days and it died again. My husband was on his lunch break and the truck died and would not crank. So he was stranded again. This time, we're told it's because the warranty company didn't approve some bracket...Actually first we're told that it wasn't repaired properly because we declined part of the service. When my husband told the person he was speaking with that that was definitely not true, they said it was the warranty company that declined. It was there over a month again. We had to pay $298 to have the truck towed again. We were told we couldn't get a loaner until after the problem was diagnosed. I then called and spoke with Nate (who is gone) and he said since the hail damage was still not fixed, we could get a loaner but that it would have to come from sales. Fine. That was taken care of by Tony (no longer there) very promptly. This time when I asked the service manager about the hail damage he said they would absolutely get that taken care of. When my husband came to pick up the truck 4 weeks later, they tell him that they have to order a new hood because the hail had caused some holes. This was in July......We get the truck back and immediately it's not running right. I had some errands to run one day. I stop in a store and come out and it almost doesn't crank. Then I decided to just leave it running anywhere else I stop so that I'm not stranded and that became our life Any time we had to crank it more than once it would not crank again. So we could not turn it off unless it was going to be sitting a couple of hours. We should have brought it right back. But at this point we were just tired of paying for something we were not driving. I called weekly about the hood and could get literally NO ONE to call me back. Then the truck starts to just randomly die from time to time. Then it begins to not shift properly or at all then finally my husband goes to get gas one day and it will not crank at all. He is stranded again. We pay to have it towed AGAIN. This was Oct 9th On October 11th we were told the engine was seized. After a month or so with no communication, the finance manager got Nicole, the GM involved. She asked what would make us happy because she was determined to make this right...My husband said, "I want a different truck" she said ok and asked what we liked, if we wanted another Titan and so on... Then we start getting credit inquiry notices. They decied that they would trade in the Titan for a new Frontier. SO they were attempting a vehicle loan of $64,000 on a 2024 Frontier. It was either declined or the payments were upwards of $1,000. We said no. Also this is not replacing the Titan. This is selling us something else that we didn't want. There were other comparable vehicles on the lot we would have taken an even trade on, but no. After three months of absolutely no information, finally on JANUARY 9th, I More

My issue is with the service department. They set an appointment for me and did not have the courtesy to call to let me know that my "wait" time had changed from 4 hours to 4 to 5 days!! I They set an appointment for me and did not have the courtesy to call to let me know that my "wait" time had changed from 4 hours to 4 to 5 days!! I had to take off work and drive an hour one way to be told this! Unprofessional and rude. Tried to contact service manager before posting review and have not heard back from him. Will not go back! More

My issue is with the service department. They set an appointment for me and did not have the courtesy to call to let me know that my "wait" time had changed from 4 hours to 4 to 5 days!! I They set an appointment for me and did not have the courtesy to call to let me know that my "wait" time had changed from 4 hours to 4 to 5 days!! I had to take off work and drive an hour one way to be told this! Unprofessional and rude. Tried to contact service manager before posting review and have not heard back from him. Will not go back! More

GREAT STAFF!! They work hard to take care of you. I have been using this Dealership years and never had a problem. I would absolutely advise anyone that need vehicle maintenance to take it to Lagrange Nissa been using this Dealership years and never had a problem. I would absolutely advise anyone that need vehicle maintenance to take it to Lagrange Nissan their great!!! Took care of all my needs & my concerns... really friendly the wait time is excellent as well. More

Lagrange Nissan is great! I would absolutely advise anyone that need vehicle maintenance to take it to Lagrange Nissan their great!!! Took care of all my needs & my concerns... I would absolutely advise anyone that need vehicle maintenance to take it to Lagrange Nissan their great!!! Took care of all my needs & my concerns... The owner really cares & the staff is really friendly the wait time is excellent as well. More

Unexpectedly great service Its hard to believe other reviewers are reviewing the same dealership. I consult on the customer experience and I am going to use the service at Nissa Its hard to believe other reviewers are reviewing the same dealership. I consult on the customer experience and I am going to use the service at Nissan of LaGrange as a model for what a WOW experience should feel like. I dropped my Infiniti off overnight for some unanticipated repairs caused by a pothole. John, the service manager was in touch both by phone and text throughout the next day to keep me apprised of the situation with my vehicle. He gave me a time the next day the car would be ready (had to order a part) and the car was ready an hour before the scheduled time. I arrived later that afternoon to pick up the vehicle and John immediately recognized me by name, escorted me to the cashier who was waiting and within five minutes was escorting me to my vehicle...which they detailed immaculately I might add. Before driving off, John ensured they had exceeded my expectations and when I hopped in the car there was a handwritten note on a notecard on my dash. Wow!!! I have recanted this story to anyone who will listen which goes to show you A. what a lost art great customer experiences have become and B. what type of residual effect a great experience can have. I commend John and his team for understanding the value of the experience and would literally drive from Florida to purchase a car here...I may even drive for service...it was that good. Share review More

Fraud on quotes Took in my versa for transmission. ac worked. got it back,ac was broke.Got a written quote..they tripled it when I took it back. Called owner ... Went Took in my versa for transmission. ac worked. got it back,ac was broke.Got a written quote..they tripled it when I took it back. Called owner ... Went nowhere. More