Nissan of Fort Pierce - Service Center

Service dept tried to rip me off for 975.00 they said the repair was not covered under warenty. The car has a 120000 mile extended warenty repair was not covered under warenty. The car has a 120000 mile extended warenty More

The whole place plays people, they use fast talking & confusing lingo to lure you in to buy a car then only deliver on less than half of what they promise...Ya have to ASK for all the little things that confusing lingo to lure you in to buy a car then only deliver on less than half of what they promise...Ya have to ASK for all the little things that should come as standard in customer service!! When youre cars in for service, you shouldn't have to ask for it to be washed or vacuumed...when I bought my new Tahoe from Chevy, they went all out to take care of the customer...here, you have to ask for every single thing that should come standard!! You can get a cheaper oil change & wash n vacuume for 1/4 the price & the customer service representatives at least smile when youre leaving...Sutherlin Nissan workers act like youre a nuisance...my next car wont be from here!! All the "extras" that added about $3000 to the sale price, faded with every month that has gone by!! Key replacement, oil changes & basic maintenance...3 years old with less than 20,000 miles on it & when I told them something was wrong, they told me everything's fine but the problems still exist & they tell you everything's okay!! The next day, Im stuck on the highway with no wipers again yet, they tell me there's nothing wrong with them, with a snide attitude to boot!! Naa...theres better places to get a car & get it worked on, where the employees have a sense of appreciation & consideration!! I think when you spend 25,000 on a car worth 15, you deserve a little respect no matter your social standing!! More

I got a call from a Nissan salesman ask if I still have my 2017 Nissan lease which I stated I did I told him I had 10 payments left on the lease and I know that they have to go somewhere and maybe this was my 2017 Nissan lease which I stated I did I told him I had 10 payments left on the lease and I know that they have to go somewhere and maybe this wasn't a good time as far as trading in for another he said that he would take all my information and then shortly thereafter another associate called me I stated the same thing to her about my payments and how many I had left and that I didn't want to go over what I was paying and that I felt I was paying too much for a lease right now anyway I told her I prefer not to pull my credit but she did and when she came back it stated that it was going to cost me more than what I was currently paying I still don't understand why they insist on pulling your credit and wasting your time I knew the 10 payments were going to go somewhere of course they were added on to your new lease therefore increasing your payment but yet they still insist that they can make a deal I was pretty clear about not raising payments just don't understand now that it's said and done my credit score I'm sure is going to drop and we're right back to square one just don't understand this whole process More

more concerned about being charged for my oil change than ac It is very disappointing that I have to ask for a service record (last oil change and tire rotation) many times and still no record. I already have a It is very disappointing that I have to ask for a service record (last oil change and tire rotation) many times and still no record. I already have a complaint ticket with Nissan Customer service for someone canceling the pre-maintenance service that I had since December 2018. Fort Pierce Sutherlin Nissan I have given you my service for over ten years. I buy a car from you all almost every two to three years! I am also a Nissan VPP Program member. I needed my last service record to send to customer service for my documentation for my case, but Zoe has ignored my emails! It's pathetic that most likely, it will take me submitting a bad review on Facebook, to my hundreds of followers and your google profile to get you to lift a finger to help. SOMEONE CANCELED MY MAINTENANCE SERVICE IT WAS NOT ME. I have emailed many times and nothing. Tony, service advisor, you call me with no emotion to tell ME my contract was canceled blaming me for the issue as I repeatedly tell you I have not canceled anything. With your robotic monotone voice telling me you're more concerned about being charged for my oil change than acknowledging my concerns or at least pretending to care! What happened to the woman that was there months ago running the service department? She was great! I received one phone from Laz Lopez NEW mgr who stated he would help me and would find out what is going on. I never got an update after the fact! NO, FOLLOW UP CALL. I want my service records. If you do not intend to release my service records, please let me know, so we don't waste either of our valuable time. More

Another incident with Service Manager, intimidating! This is a follow up review where the Service Manager attempted to intimidate me, and refused to re-service my vehicle at my 2:00 p.m. appointment. I This is a follow up review where the Service Manager attempted to intimidate me, and refused to re-service my vehicle at my 2:00 p.m. appointment. I had previously filed a complaint against this service manager, when he saw nothing wrong with literally holding my vehicle hostage for 31 hours, 24 hours of which the service department never even looked at my vehicle. I filed my complaint yesterday, and received a response allegedly from the owner of the dealership. Please see previous review filed yesterday, February 20th, 2019. yes I seriously complained about the second complaint of my recent experience as to a motor being installed for the driver's side window. As soon as I picked it up and drove to my home four miles away, I locked the vehicle with my key pad, and the sound of the alarm had been reduced from being loud to a faint bleep. Therefore< I again called the service dept. and they could only schedule my appointment two days after the incident. Today, February 21, 2019 I showed up at 1:55 pm, and a nice gentleman prepared the car for service> I noticed no one within the service desk (unusual) and all of a sudden the service manager appeared. He immediately stated , "What are you doing here? You stated in you're review that you would never return here" I stated that the window repair was an emergency, and yet he kept carrying on stating " But I am the worst service manager, and yet here you are." He was profoundly trying to start a heated argument all the while I observed his entire staff standing directly behind him, as witnesses to the intimidation techniques. He listened to the sound of the alarm, and stated that his service department only went into the side door. I asked him simply "was this just a coincidence just after a repair the alarm falters. he stated that it was just probably and old alarm, yet he refused even to open the hood to look at the alarm. I asked him, "Are you refusing to service my vehicle. which he responded yes. His entire office staff and his service staff were there to support whatever he would tell the owner as to my invalid complaints against him in my prior reviews. It was all simply a setup to protect his job, and to create my image as just another disgruntled customer. I finally stated before I left the service area that his performance to intimidate me, and to protect himself with his staff of witnesses is beyond my comprehension, not only as a customer, but as a former executive in the service industry. Hos conduct today, would never be accepted or tolerated. His behavior was beyond any conduct I have ever seen, and it must be address by his owner, including being terminated from his position of authority, Just think of the example he sets for his staff, where intimidation of a customer. I am now in the process of writing directly to both the President of this corporation, but also to the Chairman of the Board. This behavior as with his past behavior as described in my previous reviews proves that this man does not belong dealing with the public or customers. More