Nissan of Fort Myers - Service Center

Took the car into the dealership to get a spare key, the belongs to my niece and she was promised a spare key and remote by G. Rosa, well after getting there and waiting for 2hrs G. Rosa backed out of his p belongs to my niece and she was promised a spare key and remote by G. Rosa, well after getting there and waiting for 2hrs G. Rosa backed out of his promise because he said " we have to cut a key and program it and i'm not losing $200.00 in that deal " if we wanted the key we had to pay for it. We spoke to different managers and the all treated with desrespect and looked at us like we were trying to rip them off. All in all they are a bunch of unprofessionals that don't care about what happens once the car is out the door. I will NEVER EVER recommend this dealership to anybody!!!! More

I have bought several cars from this dealership and currently still own three right now. I had to have some work done on my Nissan Titan. I was able to call in make an appointment show up have the wo currently still own three right now. I had to have some work done on my Nissan Titan. I was able to call in make an appointment show up have the work done and leave without a hassle. If it was not for Jon Hopping and Jeff Lockhart to help me through the ordeal that I had with my truck, I am not sure what I would have done. They were able to help me out on a Saturday evening when a lot of other places were closed. They took care of everything that need to be done and I did not have to worry about anything. Every aspect of getting my car picked up and dropped off after it was done was done in a professional manner, they even washed the outside and vacuumed the inside. Thanks to the guys at Sutherlin Nissan they kept me on the road. More

I printed out a coupon from the Sutherlin Nissan website advertising oil/filter change & tire rotation for $19.99. When they called me to the cashier's window after the work was done, I was handed an invoi advertising oil/filter change & tire rotation for $19.99. When they called me to the cashier's window after the work was done, I was handed an invoice with a lot junk fees, fees which the service writer hadn't mentioned, and a credit that didn't correlate to anything as far as I could tell. The bottom line ended up being ~ 50% more than their coupon implied. The next day, that particular coupon was no longer posted on their website. More

My name is Pat Pizza and I have been a nissan owner for the past 10 years. I purchased my last 2 cars from your dealer ship. And I must say I always was treated fairly. My experence in the sevice dept as the past 10 years. I purchased my last 2 cars from your dealer ship. And I must say I always was treated fairly. My experence in the sevice dept as also been great. I deal with Jeroma foster and he as always treated me with the upmost respected. And as forfilled my needs. My car as always been repaired wright the 1st time and everytime. I will tell you this jeroma is the main reason I come to for repairs. Thank you again Pat Pizza More

I do not know it for a fact, but I believe the service writers receive a bonus for how much they get the customer to believe the things that are needed done on their car. I went to have a whining noise lo writers receive a bonus for how much they get the customer to believe the things that are needed done on their car. I went to have a whining noise looked at and was told it was the power steering hose, plus about $3000 of other items needed to be repaired. I had the power steering fixed then about four weeks the same noise came back, but now it was the oil pump. I truly believe this dealership scams the customer into thinking everything on their car needs repaired. They do not offer the items such as important/safety items, just a list form their 32 point checkup. I would never go back here again. More

Unreasonable answer given by service department on my AC. Called John and he said HE would look into. He sent Tina and she gave an answer that made no sense to my wife. She called me instead of John as pro Called John and he said HE would look into. He sent Tina and she gave an answer that made no sense to my wife. She called me instead of John as promised, and told me same thing. I let her know it made no sense as well. I buy 2 cars every 2 years but will not visit them again. Stand behind your product and don't nickel and dime me. Your lose. I am selling my 8 month old Armada and buying from someone else. More

Horrible experience! I have had my 2010 Altima there 3 times for loss of power, terrible hesitation and the keyless system regularly does NOT recognize when the key is inserted. Of course, nothing is ev times for loss of power, terrible hesitation and the keyless system regularly does NOT recognize when the key is inserted. Of course, nothing is ever wrong with the hesitation because the machine they hook it to says so .. as far as the keyless system not recognizing the key, I was told this is "Unheard of, just rubbish!" The funny thing, the loaner car did the same thing within 24 hours regarding the key. We took a picture and they refused to even look at it .. pretty much called us a liar to out face. I understand that any brand of car may have issue's but after way this dealership handled our issue .. i will NEVER buy another nissan! More

I was in Ft Myers visiting. My 2003 Nissan Altima broke down. Sutherlin looked at it and said every major part involved needed to be replaced entirely. About $3000. I had it towed 150 miles to Tampa where down. Sutherlin looked at it and said every major part involved needed to be replaced entirely. About $3000. I had it towed 150 miles to Tampa where I bought the car recently. Ends up NONE of what Sutherlin suggested was the case. NONE OF IT. I was fixed and on my way from my dealer for $200. Extremely lazy, awful service. I had an a/c issue and a brief overheat and instead of trying to figure out the problem Sutherlin just told me the AC and radiator needs replacing - among other things. Insane. Not to mention the extreme stress, towing expense, undo tension between myself and my dealer, etc, that Sutherlin caused. Yeah, I'd categorize these guys as criminal. More

Wow, over a week for a loaner car......how crazy is that. And having to bring a vehicle in for the SAME PROBLEM over and over...... I will NEVER EVER purchase another vehicle from SUTHERLAND NISSAN AGAIN!! And having to bring a vehicle in for the SAME PROBLEM over and over...... I will NEVER EVER purchase another vehicle from SUTHERLAND NISSAN AGAIN!!!!!!!!! They get you in door sell you a POS car then you have to go back 3 times to try to get the problem fixed.....this is poor customer service... More