Nissan of Fort Myers - Service Center

2.5 hours for a oil change/ tire rotation and check a tire is not ideal. My car sat outside for a good 40 mins until I went to ask them when it would be done and I was told 15-20 mins. Basically, they mi tire is not ideal. My car sat outside for a good 40 mins until I went to ask them when it would be done and I was told 15-20 mins. Basically, they misplaced the vehicle. Communication between the tech and service advisor was horrible. However, I was compensated with a discount. Service could’ve been better. More

Nick has been very helpful with any issues I’ve had! He’s the best! He’s the best! More

No one Came to tell us car was finished. We waited 2 hours for an oil change. We waited 2 hours for an oil change. More

I am so happy with this location service center and extremely grateful that Diane is back extremely grateful that Diane is back More

Steph is the most valuable employee there. I stopped getting work done at Sutherlin, because another employee made a mistake and almost had me do $500 worth of work I did not need to do. Steph I stopped getting work done at Sutherlin, because another employee made a mistake and almost had me do $500 worth of work I did not need to do. Steph recognized that, and got me to return to Sutherlin because of her excellent service. More

Never dealing with Nissan as a whole ever again. I’ve been getting the run around since I purchased my truck in Jan. My extended warranty got cancelled behind my back and I’ve been fighting for the I’ve been getting the run around since I purchased my truck in Jan. My extended warranty got cancelled behind my back and I’ve been fighting for the last 3 months to figure out how and why. I’ve already had to get a break clutch replaced, a new transmission and now a starter. My warranty was mysteriously cancelled after fixing the transmission and now they won’t try to fix my warranty to cover my starter. I purchased the extended warranty when purchasing my truck. Nissan is the worst. More

Very nice service consultant, Dianne. I really like the service depart here. However, the last two times I’ve been in for service, I was blindsided by sales people. The first time the I really like the service depart here. However, the last two times I’ve been in for service, I was blindsided by sales people. The first time the guy called my name like they do when your service is complete. Took me to his desk and went into hard sales mode. He was even pitching me as I was walking away after I realized what he was doing. I was furious! If I want a new car, I know how to make that happen! The second time, it was a phone call from a man sounding all helpful and “how is your experience? By the way, we’re running a deal…”. I hung up on him. I have loved my Nissan but when I buy a new one it WILL NOT be from this dealership. Angels in one department, snakes in the other. More

Difficult getting through to service department for scheduling purposes. Repeated calls went to voice mail, frustrating. Also found calls to try to up sell and/or trade-in annoying especially after rep scheduling purposes. Repeated calls went to voice mail, frustrating. Also found calls to try to up sell and/or trade-in annoying especially after repeatedly indicating not interested. More

Service advisor was great. Telling me what was going to happen every step of the way. Telling me what was going to happen every step of the way. More

Nick was amazing with coordinating my service. I even came back later that day and Nick placed wipers on my car, which I had missed asking for! Thanks for going the extra mile! I even came back later that day and Nick placed wipers on my car, which I had missed asking for! Thanks for going the extra mile! More