Nissan of Fort Myers - Service Center

Awful experience! It took more than a month to get the replacement of the alternator. September 7th, 2022: while my daughter was driving our 16.000-mile Rogue 2019, It took more than a month to get the replacement of the alternator. September 7th, 2022: while my daughter was driving our 16.000-mile Rogue 2019, the car started to slow down despite her trying to accelerate it while a battery-shaped red light on the front panel began to flick and the car started to lose power. It was towed to Sutherlin Nissan. September 8th, 2022: Mr. Eliazar Cisneros said that a vehicle inspection was performed, and no problems were found, but the battery was changed, without cost to us. I asked about the alternator, following the diagnostics from Firestone, but Mr. Cisneros assured me that, in such auto parts shops like Firestone, they do not have sophisticated equipment to properly detect this kind of problem, and they tend to charge as if the problem was the worst one. Though a bit unsure about this whole situation, I felt relieved and supported by Sutherlin Nissan. Nonetheless, a few seconds out of Nissan, I noticed the same battery-shaped red light flickering again and returned to Nissan to show it to Mr. Cisneros. He acknowledged it, checked the warning messages on the panel, and concluded that the car was safe and the red light was just “a glitch.” 4. September 10th, 2022: On Saturday night, driving north from the Miromar Outlets area back to our house, the car began to lose power again. It was about 10 pm while we drove through Treeline Avenue when the accelerator pedal did not work, the car lost speed, and all warning lights on the panel began flickering at the same time, until the car completely turned off. High-speed cars passed us as my family and I tried to get out of the car unsuccessfully; the doors and windows were locked. We feared that one of the speeding cars passing us would collide ours as the emergency lights as well as all the car’s lights would not turn on. Then, my son was able to get his door open and we got out, afraid of being hit by another car. Without emergency lights, we had to make hand gestures to prevent other cars to collide with ours. Thankfully, the police came to our aid and stayed behind our vehicle to protect us. We called Nationwide for help but the tow would take at least a couple of hours to reach us; the police told us that that would be too long to stay on this place and we had to get the car towed as soon as possible. The police called a tow service that arrived in less than an hour and advised us to get an Uber or Lyft to go home and be safe given how late it was and to avoid any danger. This street is not evenly illuminated, so it would be risky for us to stay there until almost midnight. As soon as the Lyft arrived, my daughter and I went home to get our other car to pick up my husband and son, who stayed behind to check on the car being towed. The car was sent to a deposit to be taken to Nissan Sutherlin today for service. We finally arrived home safely after midnight, though upset and frustrated. Over the weeks, we struggled to get an update on our vehicle, trying to call service and reach Mr. Cisneros in vain. We had to go to the store to hear that the alternator did not come to Nissan. Finally, the part came but they could not find the keys to finalize the job. My daughter and son had to go to Nissan to speak to the manager in an effort to solve the problem and find the keys. We hope that Sutherlin Nissan’s servicemen be more professional and careful during the service to regain our confidence in their performance. We are in doubt if they overlooked the car issue and returned it to us with no further care. It is not the first time that we had a problem at Nissan. Recently, after we left the car for maintenance, someone forgot the lid open and the oil spilled over, it was a total mess. Our driveway was stained, and you tried to fix it, but one can still see the signs that could not be totally removed. My family and I do hope that you can take care of our cars and of us as valued customers because we are feeling annoyed and underestimated. We hope that you can do your best to solve this problem and regain our confidence in you. Finally, we would like to remember that we bought three cars at Sutherlin, and two of them are still in our possession. More

Mr. Arena was professional and a gentleman. I did not feel rushed along as if my car and I were just a number. He explained all the service I requested for my 2022 Sentra and listened to my concerns. feel rushed along as if my car and I were just a number. He explained all the service I requested for my 2022 Sentra and listened to my concerns. The waiting room was comfortable and clean. When my vehicle was ready, to my surprise it was washed and all shiny! Than you Michael and the service department for taking such good care of my cute car. More

Stephanie Talbot and service has taken care of my car since I got it and it’s going on three years now.nobody touches my 2020 rogue since I got it and it’s going on three years now.nobody touches my 2020 rogue More

I got an oil change w out a tire rotation took 2 hours and didn't even get my car washed even though I asked was late that day for work. Next time I'll schedule 4 hours for a wash and oil change. Oh and and didn't even get my car washed even though I asked was late that day for work. Next time I'll schedule 4 hours for a wash and oil change. Oh and your fee went up. Not your speed More

Appt at 8:30. Picked up car at 4:30. "They never got to it". Picked up car at 4:30. "They never got to it". More

I liked being able to see the progress of my service work on my car online. on my car online. More

Everyone is always super nice and helpful. The wait is never too long for what is being done. The wait is never too long for what is being done. More

The chairs in the waiting room area are uncomfortable. They should be replaced. Nothing else. They should be replaced. Nothing else. More

Great and fast service really recommended this dealership for all your services and sales need for all your services and sales need More

Was fine with the quality and speed of the service. The 4 star is about the dramatic increase in price since I checked it just 1 month ago. I have a few free oil changes left to get, then this dealersh The 4 star is about the dramatic increase in price since I checked it just 1 month ago. I have a few free oil changes left to get, then this dealership will not see me again for service. I can get other service done closer to for much cheaper. More