Nissan of Fort Myers - Service Center

Marcus was Very friendly and the service was quick. My car was done under 2 hours My car was done under 2 hours More

fast,an very detailed on what they did , video included. nice people.. Lopez was Excellent! nice people.. Lopez was Excellent! More

My review is targeted at both Landon, and his manager (don't recall the name - large male, back office, shaved head) From my understanding, Nissan of Ft Myers was recently acquired from its previous o (don't recall the name - large male, back office, shaved head) From my understanding, Nissan of Ft Myers was recently acquired from its previous ownership, and personnel changes have taken effect as a result. I purchased my 2020 Rogue from this dealership. Every servicing & repair has gone through this dealership. We have a strong sense of loyalty to this dealership, and our loyalty was grandfathered in via the acquisition of the location. My recent experience left me & my wife with a clear feeling of dishonesty, rushed work, and low effort excuses / customer service. My car broke down in Naples (alternator). It was more affordable to have towed to & repaired in Naples. I called Nissan of FM, and they strongly persuaded me to pay the extra fees to bring the car to them instead, claiming that it was unlikely to be the alternator, and more likely something more serious. It was the alternator. They did not offer to assist with the tow, the rental I had to purchase, and they installed a defective alternator as a replacement. They did not test the alternator adequately upon returning the vehicle to me. I returned my rental to Naples, had to Uber all the way to Nissan of FM, only for my car to break down again a mile down the road. This 100% SHOULD have been preventable by inspecting the car properly before returning it to me. • As a result, I needed another tow, another Uber to the airport, and another rental. • This is the family car. Had my wife been driving with the baby at the time, it could have endangered their safety. Landon took the necessary steps to finally test the 3rd alternator, which now functions properly. This dealership collectively cost me over an additional $1000+ by following their advice & trusting their procedures. I'm sure they have caused damage to my new battery, and perhaps other areas of the engine due to the strain caused on the engine as the car slowly died while driving. I expressed not only my grievances with this entire experience, but the dollar penalty that this location & it's personnel caused by their advice & actions. Landon's response was to offer me a $300 credit on future servicing. He carried himself as though these things happen, it's not his fault, and I should be grateful for the $300 credit. I'm not the type to seize on opportunity to take advantage of customer service. All I asked was that the credit be applied retroactively to the work already done (my invoice was still pending & had not been charged yet). If not, then a larger future credit would secure our continued loyalty. Landon then brought me to the back office to speak with the big manager with the shaved head. That man tried to offset all blame, denied any wrongdoing, dismissed my years of loyalty under the guise that they were a NEW ownership, and thus my loyalty was actually focused on the previous owners. He claimed a retroactive credit would be "too confusing & may cause issues". He did not budge on the $300 credit, which is worth close to nothing. He took zero responsibility for the added issues caused since the vehicle was left in their possession. Instead, he doubled down on the fact that Landon properly tested the vehicle on the 3rd alternator, and that somehow absolved their actions on the 2nd alternator. He had the audacity to have me shake his hand while avoiding all eye contact with me. I left your establishment knowing that I had not been greedy or unreasonable. I left feeling that my kindness was taken as weakness, and your manager pounced on that - holding his ground bravely over a few hundred dollars. I know there's a dozen other locations I can find that would easily embody a proper sense of professionalism, including other dealerships. I shouldn't have to, but I'll use my whopping $300 credit for a tire rotation, then I will be closing my 6-year chapter with Nissan of Ft Myers, and I won't be shy about my experience. More

Carlos was fantastic. He took very good care of me and checked in on me a few times during my visit. He took very good care of me and checked in on me a few times during my visit. More

I was finished the same day and Amaris was very thorough taking care of my issues. I will definitely come back to see her for my next services. taking care of my issues. I will definitely come back to see her for my next services. More

The service was quick and very thorough. Everyone was very pleasant and friendly. I will definitely return Everyone was very pleasant and friendly. I will definitely return More

Friendly, professional. Work done in a timely manner. Should not force people to write more than they want to. I said what I wanted to say in 8 words. But was forced to sa Work done in a timely manner. Should not force people to write more than they want to. I said what I wanted to say in 8 words. But was forced to say more, so here we are. Not really pleased with this at all! More

Always happy to see familiar faces ( like Evelyn ) this time my advisor was Carlos and he was great 👍 he is an asset to your organization ! time my advisor was Carlos and he was great 👍 he is an asset to your organization ! More

Landon was extremely helpful keeping me informed on my 8 day service experience! Always texting me on parts needs and arrival!! Best service ever!!! day service experience! Always texting me on parts needs and arrival!! Best service ever!!! More

Marcus was very professional and thorough during the entire process. I will ask for Marcus for my next service appoitment. entire process. I will ask for Marcus for my next service appoitment. More