Nissan of Fort Myers - Service Center

Great service from Team Nissan although finance department took little bit more time to settle all the issues. Overall I am happy. department took little bit more time to settle all the issues. Overall I am happy. More

Excellent service, thanks for you atencion, appreciate the service in my vehicle, The people has great!! the service in my vehicle, The people has great!! More

Very courteous staff. Was admitted right on time that was scheduled. Time was a bit long, but not too bad Was admitted right on time that was scheduled. Time was a bit long, but not too bad More

When my car was ready, and I went to get it the service advisor wearing the cowboy hat was rude and condescending. Honestly I would not have gone back, if it wasn’t for Mike Pino intervening and taken over advisor wearing the cowboy hat was rude and condescending. Honestly I would not have gone back, if it wasn’t for Mike Pino intervening and taken over, he was professional and knew what service was. I have been coming to that dealership for years and purchased my car from Sutherlin Nissan. I have not been impressed since it changed ownership, with the exception of Mike. The other thing that this Nissan dealership has implemented is a 3% service charge if you use a credit card. More

JP was attentive and did a great job at addressing my car's windshield reservoir issue car's windshield reservoir issue More

Yesterday I stopped at Costco and the attendant approached the hood of my car and told me the hood was open. I picked up the car days prior and drive it Sunday to church. On return home trip he cau approached the hood of my car and told me the hood was open. I picked up the car days prior and drive it Sunday to church. On return home trip he caught it. Communication was terrible with service agent. I called and left messages as the 6 step notification system only sent #1 that my car was received. A “your vehicle is ready next day and thus ensued calls to Brittany until late second day. I told her I hah no info on problem, cost nor that cash was needed to avoid penalty. Even then she did not give an update and when I expressed concerns about communication failure she was nonplussed, figured the amount of penalty. I told her I had asked questions when I finally reached her. I paid with the CC and she moved over to talk to another agent. No expression of regret for inconvenience nor thanks for business. Car is four yrs. old with less than 50,000 miles day after Thanksgiving at which time I will trade. Not another Nissan. Good unlatched is a dealbreaker. More

Financing was quick and easy! Very happy with my new auto! Thank you Fort Myers Nissan! Very happy with my new auto! Thank you Fort Myers Nissan! More

This location shows no regard for customer care. The service is terrible, dishonest, and managers don’t return calls. The service is terrible, dishonest, and managers don’t return calls. More

I took my car to Fort Myers Nissan for service due to a check engine light. Alex, my Service Manager, informed me it needed a software update, and I ended up paying over $800. However, as soon as I left th check engine light. Alex, my Service Manager, informed me it needed a software update, and I ended up paying over $800. However, as soon as I left the dealership, every light on the dashboard lit up, and the car was running worse than when I had brought it in. I immediately returned to the service center, where they agreed to check it out. After an additional two-hour wait, Alex informed me they would need to keep the car overnight, so I agreed to pick it up the next day. The following day, I was told they had found a different issue, and that the original diagnosis was incorrect. The repair would now cost an additional $1,345, plus another shop fee—even though I had already paid this fee the day before. When I questioned why I was being charged the shop fee twice, Alex simply replied, “That’s how we keep the lights on.” I then tried reaching the location manager, but after waiting on hold for an hour, I was disconnected. I called back and left three messages for the service team, none of which were returned. My wife also called, trying to reach the location manager, Chris McPhillips, but he never picked up. She was transferred to Richie, another service manager, who listened to her complaint and promised to call back in 20 minutes. He never did. If I could give this place zero stars, I would. My advice: avoid Fort Myers Nissan Service Center at all costs. Customer complaints seem to mean nothing to them, and you’re left with an experience you won’t forget—just for all the wrong reasons. More

I dropped my vehicle off for routine service and I was happy to have it completed a little earlier than inspected and it cost less than I expected. happy to have it completed a little earlier than inspected and it cost less than I expected. More