Nissan of Fort Myers - Service Center

I noticed a lot of people in the service area walking around with nothing to do. Seems like the management should be monitoring this. If it was my business, they would be busy cleaning, working or going around with nothing to do. Seems like the management should be monitoring this. If it was my business, they would be busy cleaning, working or going home off the payroll. Service staff are nice and friendly enough though. More

Carlos Nuez was very helpful and understanding. He explain everything that was going to be done to my car. Carlos is a great asset to your Company. He explain everything that was going to be done to my car. Carlos is a great asset to your Company. More

It’s a business so they don’t always look out for you first. But folks are mostly trying to be friendly. first. But folks are mostly trying to be friendly. More

I recently purchased a Pathfinder from FT. Myers Nissan, and I was so impressed with Jonathan Medina! He was extremely knowledgeable about the vehicle, he took the time to explain all its feat Myers Nissan, and I was so impressed with Jonathan Medina! He was extremely knowledgeable about the vehicle, he took the time to explain all its features and how they would fill my needs. He also went above and beyond by patiently answering my many questions and making sure I felt comfortable throughout the whole process. Jonathan Medina is a true representative of FT. Myers Nissan and I would highly recommend him and the dealership to anyone looking to buy a car. More

Marcus was great, knowledgeable, courteous. We were given an estimate in cost and time. The estimate was spot on and the time turned out to be earlier. It helped us to get ahead of our running We were given an estimate in cost and time. The estimate was spot on and the time turned out to be earlier. It helped us to get ahead of our running around chores. Thank you. More

I think the old waiting room was much more comfortable and inviting. Not sure I like the atmosphere of the new ownership. and inviting. Not sure I like the atmosphere of the new ownership. More

As I pulled up a young man walked up to my car waited patiently on me to get out of my car he then introduced himself as Jonathan then we proceeded inside and we sat down and started talking. I explained patiently on me to get out of my car he then introduced himself as Jonathan then we proceeded inside and we sat down and started talking. I explained to him what I was looking for. We sat there for a little while and talked. He then went into the other office and spoke to his boss and told him what I was looking for he said he had a vehicle in the garage. They were going over it when they get done they would bring it out for me to look at it and to test drive it . Then when we return with the vehicle? I told Jonathan that I liked it and that I was interested in buying it and I wasn’t there all day thank God because I am one of those that knows what she wants and gets it when my husband was alive we were at the dealership all day waiting to purchase a car that I do not like I have purchased many cars from different dealerships. Toyota has always has been the go to vehicle, but I decided that I was going to purchase something different this time and of course I do my little investigation. Nissans are just as good as Toyota’s I was happy with Jonathan and I will send family and friends. The next time they are looking for a vehicle. Thank you Jonathan at Nissan Fort Myers. More

Marcus was Very friendly and the service was quick. My car was done under 2 hours My car was done under 2 hours More

fast,an very detailed on what they did , video included. nice people.. Lopez was Excellent! nice people.. Lopez was Excellent! More

My review is targeted at both Landon, and his manager (don't recall the name - large male, back office, shaved head) From my understanding, Nissan of Ft Myers was recently acquired from its previous o (don't recall the name - large male, back office, shaved head) From my understanding, Nissan of Ft Myers was recently acquired from its previous ownership, and personnel changes have taken effect as a result. I purchased my 2020 Rogue from this dealership. Every servicing & repair has gone through this dealership. We have a strong sense of loyalty to this dealership, and our loyalty was grandfathered in via the acquisition of the location. My recent experience left me & my wife with a clear feeling of dishonesty, rushed work, and low effort excuses / customer service. My car broke down in Naples (alternator). It was more affordable to have towed to & repaired in Naples. I called Nissan of FM, and they strongly persuaded me to pay the extra fees to bring the car to them instead, claiming that it was unlikely to be the alternator, and more likely something more serious. It was the alternator. They did not offer to assist with the tow, the rental I had to purchase, and they installed a defective alternator as a replacement. They did not test the alternator adequately upon returning the vehicle to me. I returned my rental to Naples, had to Uber all the way to Nissan of FM, only for my car to break down again a mile down the road. This 100% SHOULD have been preventable by inspecting the car properly before returning it to me. • As a result, I needed another tow, another Uber to the airport, and another rental. • This is the family car. Had my wife been driving with the baby at the time, it could have endangered their safety. Landon took the necessary steps to finally test the 3rd alternator, which now functions properly. This dealership collectively cost me over an additional $1000+ by following their advice & trusting their procedures. I'm sure they have caused damage to my new battery, and perhaps other areas of the engine due to the strain caused on the engine as the car slowly died while driving. I expressed not only my grievances with this entire experience, but the dollar penalty that this location & it's personnel caused by their advice & actions. Landon's response was to offer me a $300 credit on future servicing. He carried himself as though these things happen, it's not his fault, and I should be grateful for the $300 credit. I'm not the type to seize on opportunity to take advantage of customer service. All I asked was that the credit be applied retroactively to the work already done (my invoice was still pending & had not been charged yet). If not, then a larger future credit would secure our continued loyalty. Landon then brought me to the back office to speak with the big manager with the shaved head. That man tried to offset all blame, denied any wrongdoing, dismissed my years of loyalty under the guise that they were a NEW ownership, and thus my loyalty was actually focused on the previous owners. He claimed a retroactive credit would be "too confusing & may cause issues". He did not budge on the $300 credit, which is worth close to nothing. He took zero responsibility for the added issues caused since the vehicle was left in their possession. Instead, he doubled down on the fact that Landon properly tested the vehicle on the 3rd alternator, and that somehow absolved their actions on the 2nd alternator. He had the audacity to have me shake his hand while avoiding all eye contact with me. I left your establishment knowing that I had not been greedy or unreasonable. I left feeling that my kindness was taken as weakness, and your manager pounced on that - holding his ground bravely over a few hundred dollars. I know there's a dozen other locations I can find that would easily embody a proper sense of professionalism, including other dealerships. I shouldn't have to, but I'll use my whopping $300 credit for a tire rotation, then I will be closing my 6-year chapter with Nissan of Ft Myers, and I won't be shy about my experience. More