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Nissan of Fort Myers - Service Center

Fort Myers, FL

4.4
1,057 Reviews

1,057 Reviews of Nissan of Fort Myers - Service Center

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February 22, 2012

I was in Ft Myers visiting. My 2003 Nissan Altima broke down. Sutherlin looked at it and said every major part involved needed to be replaced entirely. About $3000. I had it towed 150 miles to Tampa where More

by tikiltd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
May 26, 2011

Jeff and his parts team are great! Its always a pleasure to deal with them. There is never a question they can not answer. I work in the customer service business, so its nice to see people care for their c More

by tinaab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEFF HOWLAND
May 30, 2011 -

Nissan of Fort Myers responded

Thank you tinaab for your review of our Parts Dept. Jeff Howland and most of his team have been with Nissan for more than a decade. We are proud to have them on our team and you as a valued customer. Jon Hopping GM

April 28, 2011

Wow, over a week for a loaner car......how crazy is that. And having to bring a vehicle in for the SAME PROBLEM over and over...... I will NEVER EVER purchase another vehicle from SUTHERLAND NISSAN AGAIN!! More

by Joisy grl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nicole with service
January 31, 2011

Dear Dave Mckinney: I just wanted to send this notice to Dear Dave Mckinney: I just wanted to send this notice to you (I have also sent a letter to your office "snail mail")to let you know that I have on th More

by TDC 33907
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Gagliano
Feb 04, 2011 -

Nissan of Fort Myers responded

Thank you TDC 33907 for the great service review I will let my team know how pleased you are with your service experience. Thomas is one of my top guys and has been a huge part of our success here. I will personally thank him for you with a dinner at a nice restaurant. Please tell all your friends about us. Thank you for your business. U.S. Marine General Manager

January 19, 2011

Dave Mckinney, Service Director, made sure I was in and out very quickly. The service provided was exteremely professional from the Service Direcor himself, the mechanic and Porter. A very friendly astmo More

by Goldie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Feb 04, 2011 -

Nissan of Fort Myers responded

Thank you Goldie123 for the great service review. Dave is awesome and we are glad to have him as part of our team. Ill let hom know how pleased you are. Please tell all your friends about us. U.S. Marine General Manager

January 14, 2011

Be prepared to wait!!!! Nothing they do is fast or friendly. It will take 3 hrs for a oil change. The sales staff is rude and more interested in smoking then helping. When I was buying my truck the More

by Slems2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob, US Marine
Feb 04, 2011 -

Nissan of Fort Myers responded

Slems2, I am sorry your experience here was unpleasant I tried to reach out to you to aplolgize personally but was not able to find any contact info for you. You put me as the employee you dealt with and im sorry but I dont remember meeting you at all. Please give me a call so I can try to make it up to you. Again I am sorry and I hope you will give us a second chance. Your next oil change is on the house and I promise I will have you in and out in 30 minutes. U.S. Marine General Manager

January 05, 2011

I took my Murano in for a failing battery (relieved I got it that far). Monica greeted me immediately, Christina wrote it up promptly. Then Monica gladly took me to my office in the courtesy van -- extremel More

by landre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: Christina, Monica and Dave McKinney
Jan 06, 2011 -

Nissan of Fort Myers responded

Thank you landre for the great review. I will let my team know how pleased you are with the way you were treated here. Please tell all your friends about us. Next time you are here please introduce yourself I would love to meet you. Your next oil change is on the house. U.S. marine G.M. Sutherlin Nissan

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