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Nissan of Fort Myers - Service Center
Fort Myers, FL
999 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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999 Reviews of Nissan of Fort Myers - Service Center
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August 02, 2012
Unreasonable answer given by service department on my AC. Called John and he said HE would look into. He sent Tina and she gave an answer that made no sense to my wife. She called me instead of John as pro Called John and he said HE would look into. He sent Tina and she gave an answer that made no sense to my wife. She called me instead of John as promised, and told me same thing. I let her know it made no sense as well. I buy 2 cars every 2 years but will not visit them again. Stand behind your product and don't nickel and dime me. Your lose. I am selling my 8 month old Armada and buying from someone else. More
by bbrewste
Employees Worked With
Tina and John, GM.
March 09, 2012
Horrible experience! I have had my 2010 Altima there 3 times for loss of power, terrible hesitation and the keyless system regularly does NOT recognize when the key is inserted. Of course, nothing is ev times for loss of power, terrible hesitation and the keyless system regularly does NOT recognize when the key is inserted. Of course, nothing is ever wrong with the hesitation because the machine they hook it to says so .. as far as the keyless system not recognizing the key, I was told this is "Unheard of, just rubbish!" The funny thing, the loaner car did the same thing within 24 hours regarding the key. We took a picture and they refused to even look at it .. pretty much called us a liar to out face. I understand that any brand of car may have issue's but after way this dealership handled our issue .. i will NEVER buy another nissan! More
by james103072
Employees Worked With
Timothy
February 22, 2012
I was in Ft Myers visiting. My 2003 Nissan Altima broke down. Sutherlin looked at it and said every major part involved needed to be replaced entirely. About $3000. I had it towed 150 miles to Tampa where down. Sutherlin looked at it and said every major part involved needed to be replaced entirely. About $3000. I had it towed 150 miles to Tampa where I bought the car recently. Ends up NONE of what Sutherlin suggested was the case. NONE OF IT. I was fixed and on my way from my dealer for $200. Extremely lazy, awful service. I had an a/c issue and a brief overheat and instead of trying to figure out the problem Sutherlin just told me the AC and radiator needs replacing - among other things. Insane. Not to mention the extreme stress, towing expense, undo tension between myself and my dealer, etc, that Sutherlin caused. Yeah, I'd categorize these guys as criminal. More
by tikiltd
Employees Worked With
David
May 26, 2011
Jeff and his parts team are great! Its always a pleasure to deal with them. There is never a question they can not answer. I work in the customer service business, so its nice to see people care for their c to deal with them. There is never a question they can not answer. I work in the customer service business, so its nice to see people care for their customers. Jeff and his team are just amazing and I do recommend everyone I know who is in need of Nissan parts directly to him. More
by tinaab
Employees Worked With
JEFF HOWLAND
April 28, 2011
Wow, over a week for a loaner car......how crazy is that. And having to bring a vehicle in for the SAME PROBLEM over and over...... I will NEVER EVER purchase another vehicle from SUTHERLAND NISSAN AGAIN!! And having to bring a vehicle in for the SAME PROBLEM over and over...... I will NEVER EVER purchase another vehicle from SUTHERLAND NISSAN AGAIN!!!!!!!!! They get you in door sell you a POS car then you have to go back 3 times to try to get the problem fixed.....this is poor customer service... More
by Joisy grl
Employees Worked With
Nicole with service
January 31, 2011
Dear Dave Mckinney: I just wanted to send this notice to Dear Dave Mckinney: I just wanted to send this notice to you (I have also sent a letter to your office "snail mail")to let you know that I have on th Dear Dave Mckinney: I just wanted to send this notice to you (I have also sent a letter to your office "snail mail")to let you know that I have on three occasions received warranty work performed on my Nissan Frontier from your dealership. Each time that occured, I had assistance from Thomas Gaglino. In this process of having my vehicle serviced, Thomas demonstrated that he is the most attentive and diligent automotive service person I have ever met. Thomas embodies the pride and integrity of the company he works for and should be recognized as an exemplary employee. The kind of service Thomas provided me is the type I would expect from all service agents, but it is a rare quality. I hope that you can provide some sort of recognition to Thomas for his skill and job performance! I would also ask that the owner(s) of Sutherlin Nissan be notified of my request to recognize Thomas and to also reward Thomas with some type of recognition and appreciation from Sutherlin Automotive Group. Thank you, most sincerely, Terry Cress More
by TDC 33907
Employees Worked With
Thomas Gagliano
January 19, 2011
Dave Mckinney, Service Director, made sure I was in and out very quickly. The service provided was exteremely professional from the Service Direcor himself, the mechanic and Porter. A very friendly astmo out very quickly. The service provided was exteremely professional from the Service Direcor himself, the mechanic and Porter. A very friendly astmosphere, clean shop and waiting area. Never felt rushed or pressured. They have a great service department headed up by a great service director. More
by Goldie123
Employees Worked With
Dave McKinney
January 14, 2011
Be prepared to wait!!!! Nothing they do is fast or friendly. It will take 3 hrs for a oil change. The sales staff is rude and more interested in smoking then helping. When I was buying my truck the friendly. It will take 3 hrs for a oil change. The sales staff is rude and more interested in smoking then helping. When I was buying my truck the salesman put me in the customer lounge, and went to smoke. Horrible is all I have to say. More
by Slems2
Employees Worked With
Rob, US Marine
January 05, 2011
I took my Murano in for a failing battery (relieved I got it that far). Monica greeted me immediately, Christina wrote it up promptly. Then Monica gladly took me to my office in the courtesy van -- extremel it that far). Monica greeted me immediately, Christina wrote it up promptly. Then Monica gladly took me to my office in the courtesy van -- extremely personable and accommodating. Dave McKinney, your service manager, called me to check on the results of my service visit. This is a five-star level manager -- thank you! I could not be more pleased with the personal attention I received in your service department. This dealership is very convenient to my home and office and is now exceeding my expectations for service -- I am so pleased to see the upgrade in customer service! We have four vehicles in our family. I will also tell my friends and my customers that your service has vastly improved since past attempts. Thank you! More
by landre
Employees Worked With
Service: Christina, Monica and Dave McKinney
