Nissan of Fort Myers

Unreasonable answer given by service department on my AC. Called John and he said HE would look into. He sent Tina and she gave an answer that made no sense to my wife. She called me instead of John as pro Called John and he said HE would look into. He sent Tina and she gave an answer that made no sense to my wife. She called me instead of John as promised, and told me same thing. I let her know it made no sense as well. I buy 2 cars every 2 years but will not visit them again. Stand behind your product and don't nickel and dime me. Your lose. I am selling my 8 month old Armada and buying from someone else. More

Horrible experience! I have had my 2010 Altima there 3 times for loss of power, terrible hesitation and the keyless system regularly does NOT recognize when the key is inserted. Of course, nothing is ev times for loss of power, terrible hesitation and the keyless system regularly does NOT recognize when the key is inserted. Of course, nothing is ever wrong with the hesitation because the machine they hook it to says so .. as far as the keyless system not recognizing the key, I was told this is "Unheard of, just rubbish!" The funny thing, the loaner car did the same thing within 24 hours regarding the key. We took a picture and they refused to even look at it .. pretty much called us a liar to out face. I understand that any brand of car may have issue's but after way this dealership handled our issue .. i will NEVER buy another nissan! More

I was in Ft Myers visiting. My 2003 Nissan Altima broke down. Sutherlin looked at it and said every major part involved needed to be replaced entirely. About $3000. I had it towed 150 miles to Tampa where down. Sutherlin looked at it and said every major part involved needed to be replaced entirely. About $3000. I had it towed 150 miles to Tampa where I bought the car recently. Ends up NONE of what Sutherlin suggested was the case. NONE OF IT. I was fixed and on my way from my dealer for $200. Extremely lazy, awful service. I had an a/c issue and a brief overheat and instead of trying to figure out the problem Sutherlin just told me the AC and radiator needs replacing - among other things. Insane. Not to mention the extreme stress, towing expense, undo tension between myself and my dealer, etc, that Sutherlin caused. Yeah, I'd categorize these guys as criminal. More

my tacoma was totaled Dec 30. i thought i would test drive a Frontier after i read alot of consumer reports comparing the two. Frontier out performs tacoma. for roughly the same price you get so many m drive a Frontier after i read alot of consumer reports comparing the two. Frontier out performs tacoma. for roughly the same price you get so many more nice features and quality for the money. This dealership honors "Hero Care" membership which i inquired about. Hassle free haggling over price was nothing! As i was leaving, i mentioned " this beats having to get a rent a car" and the dealership gave me a brand new Altima to drive until my truck was delivered for free. They also honored the $2000 incentives with the pricing. im not done yet..... and im still waiting on collecting my money from my insurance company from the wreck and i told Sutherlin at the rate State Farm is going it may be a few more weeks ect.... this Dealership said no problem, just bring in the deposit when you get it, and they are allowing me to drive off the lot with the truck. Folks, That is Customer Service!!! The vehicles speak for themselves. More

Salesperson pulled credit without permision 2 years after I purchased car. Selesperson called me for a week up to three times a week and sent text message trying to make me purchase new car. I said over and I purchased car. Selesperson called me for a week up to three times a week and sent text message trying to make me purchase new car. I said over and over I had absolutely no intrest in a new car. I recently pulled credit report and dealership pulled my credit during same time frame that salesperson was calling me. I attempted to contact ft myers management for three days but no one ever called me back. my final call receptionist sent me to general manager in Orlando when I purchased my car in ft myers. Do not go to this dealership unless you dont mind random salespeople pulling your credit. More

I have never been to a dealer where they treated me like a queen. Being a senior citizen, they really made it a very easy experience for me. US Marin was very accommodating. I have referred my other frie a queen. Being a senior citizen, they really made it a very easy experience for me. US Marin was very accommodating. I have referred my other friends to US Marin. More