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466 Reviews of Nissan of Elk Grove - Service Center
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April 30, 2008
Service person discouraged my reporting an intermittent problem with the steering column lock. For an required upgrade to the rear wiring harness, inspection and oil change the cost was much to high. problem with the steering column lock. For an required upgrade to the rear wiring harness, inspection and oil change the cost was much to high. More
by phelps04
Employees Worked With
2
April 26, 2008
I have given this review because the service department was very friendly, answered all of my questions and very accommodating to my needs. I have NEVER received poor service from Nissan of Elk Grove sinc was very friendly, answered all of my questions and very accommodating to my needs. I have NEVER received poor service from Nissan of Elk Grove since the day I decided to purchase my Altima. More
by Jennnsac
Employees Worked With
Not sure, no name is on the receipt.
April 20, 2008
I had a series of events that lead to a big disappointment. My 2008 Altima Hybrid had problems with the electronic transmission after I owned the car for 301 miles. My "love affair" with my n disappointment. My 2008 Altima Hybrid had problems with the electronic transmission after I owned the car for 301 miles. My "love affair" with my new car lasted 9.5 days - way too short for my investment. I drove the car 14 miles with the engine screaming as it tried to switch over to the EV Mode without success every time I came to a stoplight (too many). I'd called the dealership on my way in and was told there wasn't a mechanic qualified to work on my car for 2 more days (which was not the case). Nobody apologized for my horrific experience. The service gal said that Nissan "was still working the kinks out" on the hybrid, and that I'd "love Fred the mechanic." I shouldn't have to know my mechanic at 9.5 days of ownership! I'm not into kinks in a new car either. The mechanic was fine -- of course we couldn't get the car to duplicate the problem, but he did identify a "computer code" that meant I wasn't making things up. The service rep wasn't able to explain things in layman's terms and kept trying to minimize my experience. On my own I contacted Amy the Client Relations Manager. She tried her best, but my faith in Nissan, the dealership, and the car are severely damaged. More
by hrcraig1
Employees Worked With
Cruz, Amy, Fred
April 18, 2008
The overall service was excellent. This is our first new car so we want to make sure it is maintained the proper way but the dealership prices for something so simple as an oil change makes me want to rethi car so we want to make sure it is maintained the proper way but the dealership prices for something so simple as an oil change makes me want to rethink the idea of finding a cheaper service station elsewhere. Luckily we have a few coupons that we've used to keep the cost down but I honestly think $40 for an oil change is OUTRAGEOUS!!! More
by joeyboi20
Employees Worked With
Don't remember his name
April 18, 2008
Roberto, Michelle, and the staff at Florin Road Collision Center were wonderful! I am very pleased with their service and my 2002 Nissan Altima looks absolutely beautiful. Center were wonderful! I am very pleased with their service and my 2002 Nissan Altima looks absolutely beautiful. More
by nikkos
Employees Worked With
Roberto
April 16, 2008
This was done at the quick lube area of the Nissan dealership -- I was promptly greeted by the technician when I drove up, but the friendliness from the guy inside at the counter was no longer ther dealership -- I was promptly greeted by the technician when I drove up, but the friendliness from the guy inside at the counter was no longer there. There was a minimum of interaction with customers; not rude, just a blank-faced greeting and nothing else until time to pay. They used to chat a little with people, and used to remember individual things about customers. It is very impersonal now. Maybe they were having a bad day. More
by elsainca
Employees Worked With
technician and asst.manager
April 13, 2008
I always get outstanding service from Nissan of Elk Grove. We have a Pathfinder and a Frontier. Elk Grove and Mike service both of them exclusively. Grove. We have a Pathfinder and a Frontier. Elk Grove and Mike service both of them exclusively. More
by webhoundter
Employees Worked With
Michael Burke
April 12, 2008
Your Service Writers should be more knowledgeble about the E-mails coupons discounts that your Dealer is seding out to customers. I had to wait while he went inside and got the information for my 20% off the E-mails coupons discounts that your Dealer is seding out to customers. I had to wait while he went inside and got the information for my 20% off "Any Service" he was not aware of this type of coupons. EdOrtiz More
by EdOrtiz
Employees Worked With
Service Writer
April 08, 2008
I have to say, there is no experience like being at your dealership. Walking into the service department didn't even feel like it was a service department. You're all very welcoming. I've been to 2 other dealership. Walking into the service department didn't even feel like it was a service department. You're all very welcoming. I've been to 2 other Nissan dealerships for service before. The first here in Fairfield and the second, which I ended up not leaving my car at, was in Vacaville. And every time I walk into the Fairfield service dept., I feel like I'm walking into someone's body shop. The complete opposite of the feeling I had with you guys. Thank you very much for such a great experience. I'm seriously thinking about coming to you guys for all of my servicing needs. More
by kcthomas
Employees Worked With
John Brooks
