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463 Reviews of Nissan of Elk Grove - Service Center
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May 09, 2008
The appointment setting and scheduling over the phone was friendly and highly professional, however, I have to take car back because key lock does not open trunk making it necessary for me to have to return friendly and highly professional, however, I have to take car back because key lock does not open trunk making it necessary for me to have to return for further service. Also, I was told that appontment would take no more than an hour, but had to wait more than two. I thought that having an early morning appointment would have gotten my work done on time. More
by CarlosReyes
Employees Worked With
NA
May 06, 2008
Nissan of Elk Grove has always had the "Can Do" attitute. I appreciate that so we don't waste time. I have had all my services done at this dealership even though other dealerships are closer to my home. I I appreciate that so we don't waste time. I have had all my services done at this dealership even though other dealerships are closer to my home. I trust their judgment. Thank you. Debbie Cranston More
by debcran
Employees Worked With
John Brooks
May 05, 2008
John has helped me on several occassions, and he is always courteous. Even before having an encounter with John, Elk Grove Nissan is always outgoing when it comes to pleasing their customers. I have do always courteous. Even before having an encounter with John, Elk Grove Nissan is always outgoing when it comes to pleasing their customers. I have done transactions in just about all departments ie: service, sales, parts, quick lube and they are always very helpful, friendly and as prompt as they can be. More
by sassycassi
Employees Worked With
John Brooks
April 30, 2008
Service person discouraged my reporting an intermittent problem with the steering column lock. For an required upgrade to the rear wiring harness, inspection and oil change the cost was much to high. problem with the steering column lock. For an required upgrade to the rear wiring harness, inspection and oil change the cost was much to high. More
by phelps04
Employees Worked With
2
April 26, 2008
I have given this review because the service department was very friendly, answered all of my questions and very accommodating to my needs. I have NEVER received poor service from Nissan of Elk Grove sinc was very friendly, answered all of my questions and very accommodating to my needs. I have NEVER received poor service from Nissan of Elk Grove since the day I decided to purchase my Altima. More
by Jennnsac
Employees Worked With
Not sure, no name is on the receipt.
April 19, 2008
I had a series of events that lead to a big disappointment. My 2008 Altima Hybrid had problems with the electronic transmission after I owned the car for 301 miles. My "love affair" with my n disappointment. My 2008 Altima Hybrid had problems with the electronic transmission after I owned the car for 301 miles. My "love affair" with my new car lasted 9.5 days - way too short for my investment. I drove the car 14 miles with the engine screaming as it tried to switch over to the EV Mode without success every time I came to a stoplight (too many). I'd called the dealership on my way in and was told there wasn't a mechanic qualified to work on my car for 2 more days (which was not the case). Nobody apologized for my horrific experience. The service gal said that Nissan "was still working the kinks out" on the hybrid, and that I'd "love Fred the mechanic." I shouldn't have to know my mechanic at 9.5 days of ownership! I'm not into kinks in a new car either. The mechanic was fine -- of course we couldn't get the car to duplicate the problem, but he did identify a "computer code" that meant I wasn't making things up. The service rep wasn't able to explain things in layman's terms and kept trying to minimize my experience. On my own I contacted Amy the Client Relations Manager. She tried her best, but my faith in Nissan, the dealership, and the car are severely damaged. More
by hrcraig1
Employees Worked With
Cruz, Amy, Fred
