Nissan of Elk Grove - Service Center

Tina was very friendly and attentive. She kept me informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. There was a leak in a hose which was causing the light to come on but Tina also told me that I needed a new alternator which was covered under my warranty. The problem was resolved in a timely manner. The experience was very pleasant and I will be taking my other Nissan vehicle to the same location for service and for any other repairs. More

While I have always had excellent customer service at Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should have been with synthetic oil. When I questioned why this oil change was so much more than those previous she explained and then verified with the mechanics that I was indeed supposed to synthetic oil. Cruz was quite polite and knoweledgeable. More

I had my van serviced before I had to take it across country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in m country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in mid-morning. In the afternoon I was told what was wrong with my van, how long it would take to repair, and cost. I need a quick turn around time. My van was taken care of immediately and I was able to get back to taking care of my family member who has been in the hospital. More

For all the difficulties I had they Cruz was very professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. ll professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll More

What a hassle it was to get a rental car to drive while my car was in the body shop. At first I was told to go with the Enterrprise shuttle to get a car. When I got there, I was told it was a mistake an my car was in the body shop. At first I was told to go with the Enterrprise shuttle to get a car. When I got there, I was told it was a mistake and to come back to the dealership. Then while waiting for the shuttle, I was told to just stay at Enterprise and they would supply a vehicle. I was given a tiny economy size tin can/car. I just bought a midsize 2008 Nissan Altima. Shouldn't my rental car at least be close in size as the new car I just bought? I did not feel safe in the tiny car I was given. The whole rental car experience took me away from work for an extra hour and a half. What a hassle!! The workmanship was dissappointing. I think it looked better before they took it into the body shop. (There was a small scratch on the bumper when I purchased the car, that could not be buffed out.) Now there is a paint drip on the bumper and the hood got scuffed. I wouldn't recommend the body shop. What I would really like is for them to correct this. Tina was friendly and the absolute only highlight of my experience. She gave me the same awesome customer service I received from your sales staff when I bought the car. Rane' Davis More

Although I've been taking my car to Nissan for oil changes, this last visit I actually noticed how much it costs and it's quite high. I've come across other places where people have gone to for years changes, this last visit I actually noticed how much it costs and it's quite high. I've come across other places where people have gone to for years and the price has me thinking whether or not I'll be returning. More

friendliness is very good but customer service and quality of work still needs improvement. i have noticed on several occassions , after servicing the vehicle it is taken for a wash but it is not wipe quality of work still needs improvement. i have noticed on several occassions , after servicing the vehicle it is taken for a wash but it is not wiped out dry, this should be given some consideration asw if you can not wipe the vehicle dry than don't wash it . My comments on the pricing is 4 because i have not compared with other dealerships, so i am not sure . More

Cruz assisted me in printing out the "Father's Day" 20% discount coupon on her computer from my email, as I had forgotten to bring my coupon with me, and she made sure the discount was properly applied to discount coupon on her computer from my email, as I had forgotten to bring my coupon with me, and she made sure the discount was properly applied to all the parts and labor. I liked being given a rental car for the day, so this made the 45,000 mile service really easy for me. More

Everyone has been very nice and easy to deal with. Thank you. you. More