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463 Reviews of Nissan of Elk Grove - Service Center
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August 10, 2008
Everyone was great as usual. They alwaysd give me great service at the quick lube. The guys also are vary friendly and pronped. I don't have a long wait for service. They always wash and vaccum my car service at the quick lube. The guys also are vary friendly and pronped. I don't have a long wait for service. They always wash and vaccum my car. It is alway clearn when I leave than when I get there. More
by sltelles
Employees Worked With
service manager
August 04, 2008
Tina is a poor excuse for an employee. Did absolutely NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called aroul NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called arould 8:30 Sat to tell me that she had to order a part and it wouldn't be in till Wed. When the car was dropped off she was told that it was impearative that the car be finished by monday. I was leaving on Tue morning for Salt Lake City UT. She did nothing to find a part anywhere else. It was my husband that made phone calls and found the part my car needed to be fixed. We found the part in Santa Rosa at a dealers. Your service person Chris was going to Santa Rosa after he got off and offered to pick it up. But the dealer in Santa Rosa wouldn't hold it for him. So my daughter had to drive there to pick it up. (trip #2). Then I had to drive to San Fransisco to pick it up from her. (trip #3). Then I had to drive the part to you on Monday morning (trip #4). Then pick up my car later in the day (trip#5). I live near Roseville. Would I use your dealer again. Not on your life. Will I recommend you. Not on your life. Was my car fixed. Yes, but no help from you and at a cost to me of over $150 just for gas and time. Why do you have a west coast warehouse here in Sacramento, and still have to order parts and not be able to get them for 5 days. Poor business What are you going to do for me to make this better? Oh nothing!!!!! More
by tinkerntaz
Employees Worked With
Tina (poor employee) and Chris (service - GREAT employee)
August 03, 2008
It was great to make my appointment for service on line, and get an instant confirmation. Then when I got there, the whole team was ready for me. Cruz Solorzano listened to my concerns regarding the rear ga and get an instant confirmation. Then when I got there, the whole team was ready for me. Cruz Solorzano listened to my concerns regarding the rear gate on the car making a lot of noise, as well as the "service engine soon" light that had come on a couple of days earlier. Everything was explained to me and then the rental car company came and picked me up minutes later. Cruz kept me updated during the day as to the progress on both issues and let me know when the car was ready for pickup. It was a smooth visit from start to finish and I'm very happy I bought my Pathfinder at Elk Grove Nissan because the service is always great! More
by claudiaro
Employees Worked With
cruz solorzano
August 03, 2008
$110 to check on the reason for the check engine light coming on...please...way over priced. Then to find out I need a new Catalitic Converter when my car only has 85,000....does not make me very happy. A coming on...please...way over priced. Then to find out I need a new Catalitic Converter when my car only has 85,000....does not make me very happy. A VERY expensive repair which should not need to be done. :( More
by merrittrachel25
Employees Worked With
can't remember
August 02, 2008
Brought my Xterra in due to key being stuck in the ignition.Initially the service advisor informed me that I was looking @ spending over $585 for repairs. I advised her that I had an extended warranty ignition.Initially the service advisor informed me that I was looking @ spending over $585 for repairs. I advised her that I had an extended warranty that should cover the repairs. She verified the information and began the work-up for repair. Then she wanted to see my keys and stated that my keys were heavy and might void my warranty repair! This shocked me because it appeared that she was trying to find some loophole to force me to spend the $585 that was alredy covered by the warranty that I currently pay for! I prayed to Jesus about the problem and placed it in his hands. I have never had a bad experience dealing with Elk Grove Nissan, but this experience left a bad taste in my mouth. By the grace of God, the manager agreed that the repair was covered and my Xterra was repaired! I felt as though I was going to be taken advantage of. My overall visit was less than average. I thank God for answering my prayers! I want nothing adverse to happen to anyone that dealt with me, but I pray for their continued health and prosperity. B. Harps More
by bharps
Employees Worked With
3
July 30, 2008
I am a regular customer at this oil stop. I am usually at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest wi at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest with me. I think the service is 100% better here at the oil stop than in your "SERVICE DEPT". Thank You, More
by georginalomeli
Employees Worked With
Jitendra
July 28, 2008
I purchased my Altima in August 2007 from Elk Grove Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both frie Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both friendly and professional. I would easily recommend this dealership for both sales and service. More
by LEWilkinson
Employees Worked With
Tina Long
July 28, 2008
I recently took my Maxima to EG Nissan to have them investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed wit investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed with the level of service I received. My service advisor was Tina, and not only was she extremely courteous and friendly, but she kept in constant communication with me regarding the diagnosis of the problem and my available options to have the problem fixed. Too often I have experienced service departments that are unfriendly and don't communicate very well, which can be frustrating when one has to spend several hundred dollars for car repairs. As a relatively new Nissan owner, I've found the EG Nissan Service Team to be a cut above others due to their high quality customer service. Tina is a superstar service advisor, and although my repairs were covered under warranty, my experience would still rate the same had I incurred out of pocket costs for the repair work. More
by jamunos
Employees Worked With
Tina Long
July 25, 2008
I brought my 08 Nissan Altima to get serviced as there were a few things wrong with it...Out of the 4 things i brought it in for there were only 2 things that were fixed and that was the oil changed and t were a few things wrong with it...Out of the 4 things i brought it in for there were only 2 things that were fixed and that was the oil changed and the center console got fixed..the other two were the sunroof makes noise and something rattles under the hood when the ac is on and it is really bad right after you start the car..They said that was normal for these cars but i don't think that is the case as you can hear it knocking when you are outside of the car..also when i got the car back i was inspecting it and there was black grease all over the passenger side seat and my seats are a very light color. It was taken back and cleaned but it should have never been presented to me this way. also it was washed but there was water spots left all over the car when it was returned to me. I think the car was actually cleaner when i brought it to the dealership. More
by jwarmack
Employees Worked With
Tina
July 19, 2008
Service attitude was positive,the problem has not been repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I woul repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I would really appreciate a resolution so that I may truly enjoy the driving experience that I have paid for.The first visit I was told the mechanics could not recreate the trouble.My second visit I demonstrated the trouble with a road test but the problem was mis-diagnosed,because I still have the same problem. Thanks,Mike Mccall More
by unclemikee
Employees Worked With
tina
