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463 Reviews of Nissan of Elk Grove - Service Center
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September 18, 2008
Dealing with the personnel of Nissan of Elk Grove has always, to date been a satifying experience. It's also nice to be able to relax with a cup of coffee, doughnuts, newspaper and watching satellite te always, to date been a satifying experience. It's also nice to be able to relax with a cup of coffee, doughnuts, newspaper and watching satellite television which are all provided by them. My rating on the price I paid, I'm sure is not surprise. I know it would be cheaper to go elsewhere but I value my car just as much as Nissan does. More
by onyalfaro
Employees Worked With
Tina
September 13, 2008
We were happy to have the good service we received. It was a little frustrating to have to bring our car back the very next day for an adjustment on the brakes and a dead battery, but your dealership was was a little frustrating to have to bring our car back the very next day for an adjustment on the brakes and a dead battery, but your dealership was fair to us when helping with our sudden dead battery from the original work. More
by mruthford
Employees Worked With
Tina, Mike and Rob
September 08, 2008
The manager checked me in the am..he honored the 25% birthday coupon, wrote it on the ticket, I had a xxxx of a time getting the female to apply it when I p/u the car. Additionally..he put down $25.00 birthday coupon, wrote it on the ticket, I had a xxxx of a time getting the female to apply it when I p/u the car. Additionally..he put down $25.00 to check the brakes and said it would be applied to the brake job if I did need brakes...she absolutely refused to apply this $25.00 towards the brake and rotar service until I threw a fit. Very unprofessional. More
by lsiemantel
Employees Worked With
female hispanic
August 31, 2008
Cruz was all of the following: professional, efficient, calm, friendly, helpful, courteous, and so many other positives. Your company is lucky to have an employee like Cruz Solorzano. Thank you for havin calm, friendly, helpful, courteous, and so many other positives. Your company is lucky to have an employee like Cruz Solorzano. Thank you for having her be my service representative. Dale Esperante More
by esperante1868
Employees Worked With
Cruz Solorzano
August 23, 2008
I cannot remember the name of the girl who helped me, but I was extremely pleased with my service. I found out I was overcharged...which was not a problem by any means, and there was no problem whatsoever ge I was extremely pleased with my service. I found out I was overcharged...which was not a problem by any means, and there was no problem whatsoever getting refunded the amount I was overcharged. The service went faster than I thought it would and I was treated very well. More
by kasteve
Employees Worked With
Tina?
August 21, 2008
The service I have recieved at Nissa of Elk Grove has been nothing but great, from the minute I arrive. Their is always someone their to greet me. They realy make me feel at home. The waitinr room offer been nothing but great, from the minute I arrive. Their is always someone their to greet me. They realy make me feel at home. The waitinr room offer me the use of the computer so I can read my email. I also get the opportunity to talk with the salesperson who sold me my nissan. More
by burchette
Employees Worked With
1
August 20, 2008
John Brooks - the Service Advisor is always pleasant, willing to go out of his way to answer any questions, returns calls quickly, and displays a high level of knowledgeable. He is never too busy to prov willing to go out of his way to answer any questions, returns calls quickly, and displays a high level of knowledgeable. He is never too busy to provide me with a personal experience. He gives Nissan of Elk Grove a very good face to the public. More
by fsmith100
Employees Worked With
John Brooks
August 20, 2008
I called in and scheduled an oil service and the person scheduling set the appt for the wrong day. The service did service the vehicle in a timely manner for someone who did not have an appt (who actually scheduling set the appt for the wrong day. The service did service the vehicle in a timely manner for someone who did not have an appt (who actually should had an appt). I am not sure if Tina documented the recurring tears in the convertible top as I asked but will find out soon enough. I would like to talk to someone regarding my convertible top tearing for the 2nd time in 2 years which I feel should be replaced despite being out of warranty...I think any one top should last at least the 3 years covered by warranty wether it was replaced 3 days before warranty expiration or 3 years. More
by msheamd
Employees Worked With
Tina
August 20, 2008
The man who initially helped me was very nice and helpful. The young behind the customer service deskl was not very knowledgeable. I asked a few questions and she answered "I don't know" not let m helpful. The young behind the customer service deskl was not very knowledgeable. I asked a few questions and she answered "I don't know" not let me find out the answer to your questions. They patched a hole in the tire and charged me $15.00 to do that and I could have had a hole patched on my tire for free at other places. I also, they stated that tey checked the tire pressure on all of my tires when I brought it in on Wednesday and I drove it San Francisco that weekend and had to take the car into the dealership up there for the same problem. They had to check the tire pressure again for a problem that teh service department stated they fixed only 4 days prior. More
by rhudson105
Employees Worked With
I don't know their names
August 10, 2008
In the last 8 months I have purchased two brand new cars from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 Altima Hybrid in for a 7500 mile oil change. There were only two guys working at the Express Lube station on that Sunday afternoon. It took almost an hour for them to get to my car. Once they brought it in they called me to the counter and essentially threw a service quote at me saying it was going to cost over $160. No explanations at all. I was pretty surprised that what I thought was going to be nothing more than an oil change and a visual inspection was going to cost so much. I asked why so much and the guy said something about a $20 charge for an oil additive. I asked why I would need this since I was already paying a lot for synthetic oil. He did not give me any sort of an answer and just said they didn't have to add it if I didn't want it. I then asked what another $40 charge was on my bill and he said that was to inflate my tires with nitrogen. I asked him why they wouldn't at least offer that as a service, rather than putting it on the bill without an explanation. Again, he didn't apologize or have much of an answer; he just said they would take it off the bill. I should add that shortly after I arrived, a friend of the two service techs arrived and proceeded to hang around the shop and talk to the two employees. I got the impression that the fact that they had to stop their conversations to work on cars was annoying to them; though I guarantee you it was more annoying to me to have to watch them. This past week, I got a flat on one of the tires of my new 2008 Versa. I had my daughter bring it in at lunch time in hopes they could replace the tire and get her on the road quickly between her two jobs. They told her it would take 90 minutes, so I told her to leave the wheel there and have them mount the new tire on. On my way home from work, I brought the car in. I arrived a few minutes after 6:00 and was told there was no one available to put the tire on the car. Even though there appeared to be a number of service techs or advisor present, I was told everyone was "off the clock". Tina was the service advisor that was "helping" me. From the very beginning it appeared that her attitude was focused on why she couldn't assist me, rather than trying to help me. After considerable pleading and stating that this would likely be my last visit to the dealership, another service advisor tried to find someone who could put the tire on. They finally did get the tire on, which, as I figured took them less than 5 minutes to accomplish. It was just really frustrating to deal with someone who didn't appear to want to make any effort to help a customer. More
by Kingsfan58
Employees Worked With
Tina Long; Express Lube
