Nissan of Elk Grove - Service Center

I am a regular customer at this oil stop. I am usually at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest wi at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest with me. I think the service is 100% better here at the oil stop than in your "SERVICE DEPT". Thank You, More

I recently took my Maxima to EG Nissan to have them investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed wit investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed with the level of service I received. My service advisor was Tina, and not only was she extremely courteous and friendly, but she kept in constant communication with me regarding the diagnosis of the problem and my available options to have the problem fixed. Too often I have experienced service departments that are unfriendly and don't communicate very well, which can be frustrating when one has to spend several hundred dollars for car repairs. As a relatively new Nissan owner, I've found the EG Nissan Service Team to be a cut above others due to their high quality customer service. Tina is a superstar service advisor, and although my repairs were covered under warranty, my experience would still rate the same had I incurred out of pocket costs for the repair work. More

I purchased my Altima in August 2007 from Elk Grove Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both frie Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both friendly and professional. I would easily recommend this dealership for both sales and service. More

Service attitude was positive,the problem has not been repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I woul repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I would really appreciate a resolution so that I may truly enjoy the driving experience that I have paid for.The first visit I was told the mechanics could not recreate the trouble.My second visit I demonstrated the trouble with a road test but the problem was mis-diagnosed,because I still have the same problem. Thanks,Mike Mccall More

Tina was very friendly and attentive. She kept me informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. There was a leak in a hose which was causing the light to come on but Tina also told me that I needed a new alternator which was covered under my warranty. The problem was resolved in a timely manner. The experience was very pleasant and I will be taking my other Nissan vehicle to the same location for service and for any other repairs. More

While I have always had excellent customer service at Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should have been with synthetic oil. When I questioned why this oil change was so much more than those previous she explained and then verified with the mechanics that I was indeed supposed to synthetic oil. Cruz was quite polite and knoweledgeable. More

I had my van serviced before I had to take it across country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in m country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in mid-morning. In the afternoon I was told what was wrong with my van, how long it would take to repair, and cost. I need a quick turn around time. My van was taken care of immediately and I was able to get back to taking care of my family member who has been in the hospital. More

For all the difficulties I had they Cruz was very professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. ll professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll More