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463 Reviews of Nissan of Elk Grove - Service Center
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November 13, 2008
overall, the quality of work, the friendliness demonstrated by the staff was outstanding. the speed of service is also great. on the other hand I think some of your prices are a little high. for demonstrated by the staff was outstanding. the speed of service is also great. on the other hand I think some of your prices are a little high. for example an oil change that I can get somewhere else with synthetic oil for 16 to 24 dollars you charge over a 100 dollars More
by mikesol
Employees Worked With
Mike
November 04, 2008
I wne tin for a 30,000 mike checkup on my 2007 Nissan Murano. I got an oil change, the cabin micro filters changes, my K&M filter cleaned, the fuel injection and throttle bodie cleaned, flushed out the Murano. I got an oil change, the cabin micro filters changes, my K&M filter cleaned, the fuel injection and throttle bodie cleaned, flushed out the coolant system, and got the nitrogen in my tires re-pressurized. It all took about 1.5 hours. Once again they did a great job. I'm not too happy about the price for only 1.5 hours worth of work, but the service was good. More
by goog14
Employees Worked With
2
November 03, 2008
I was not happy about the price. When I purchased this car in 2007, I was given all these coupons and I thought it was a nice gesture. Then when you have to do something like this 15,000 mile check-up, y car in 2007, I was given all these coupons and I thought it was a nice gesture. Then when you have to do something like this 15,000 mile check-up, you cannot use the coupon. I have 4 or 5 coupons that state $80.00 value towards an inspection and yet you cannot use these coupons. So when am I suppose to use them??????. Also the car was suppose to be washed and vacuumed and it was washed but not vacuumed. I am still waiting on a replacement for my bluetooth system that does not work right that I paid so much money for. Now that we have to be handsfree, it causes me a major problem because I am a realtor and need my phone to be in good working order. The staff was very friendly and courteous. Terri Maino More
by abuddy
Employees Worked With
Tina Long Advisor 640
November 03, 2008
I had to come in three times for the same complaint, it was a difficult repair. The fuel gauge would stick between 1/2 and 1/4 of fuel. She called the factory and they had a repair for it. Tina stuck with was a difficult repair. The fuel gauge would stick between 1/2 and 1/4 of fuel. She called the factory and they had a repair for it. Tina stuck with me and go it solved. Great job by her. Thanks Delbert Orr More
by odsorr
Employees Worked With
Tina
October 31, 2008
Cruz was helpful in explaining the process and very friendly. Khang was very knowledgeable in explaining the problem and what was causing the issue. I have no complaints and no suggestions as both Cr friendly. Khang was very knowledgeable in explaining the problem and what was causing the issue. I have no complaints and no suggestions as both Cruz and Khang were very impressive with their service. More
by forcedn24
Employees Worked With
Cruz and Khang
October 26, 2008
The customer service provided by Mike and the rest of the staff was great. The service team quality of work was shown by the fixes made to our vehicle were completed as needed. They also completed a green ca staff was great. The service team quality of work was shown by the fixes made to our vehicle were completed as needed. They also completed a green care isnpection. The entire staff ensured we were happy. The customer lounge is clean and offers snacks and beverages, which is nice. You could not beat the price either. When you put these al together it equals an expectional experience! Thanks again to Mike. More
by briggsteam
Employees Worked With
Mike Burke
October 21, 2008
On October 9th I got to Nissan of Elk Grove at 10:30am. I need an oil change along with 2 bad tires to be changed. As soon as a walked into the service dept a gentleman came and asked me what I need help wit need an oil change along with 2 bad tires to be changed. As soon as a walked into the service dept a gentleman came and asked me what I need help with and I explained to him. He then directed me to a gentleman sitting at his desk and he began to help me and assemble the invoice for my car repair. I sat in the waiting room and waited for the repairs to be done. Around 11:45 I looked in the service area to see my car still on the lift w/o tires and I began to wonder how much long for I had to be at my job at 1:00. I asked the gentleman at the desk that had helped me how much long it would be and he went to check, told me it would be about 30 more minutes, the workers were mounting the tires onto the wheel. 12:30 they had finished mounting the tires and drove my car out of the shop, eager to leave I had went and asked if my car was ready and he told me they took it to get vaccumed and washed, I told him they didnt have to for I had to leave. The gentleman then asked one of the ladies behind the payment counter to let the techs know that they dont have to wash the car and she responded saying, "oh the car is outside their not cleaning it at the moment their in a meeting for the next hour and a half". I was upset then because that told me if I had said nothing i would have been waiting for no reason. Ive come to Nissan for all my repairs and this one time was the only time I was disappointed. I know Nissan does and can do better then that but that day I was disappointed with the service being that it took 2 hours just to change 2 tires and a oil change. More
by JoseBon25
Employees Worked With
John Brooks
October 20, 2008
Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful. This will stop me from completing your survey again More
by cwiseley
Employees Worked With
not remembered
October 18, 2008
I made an appointment online to find that I didn't have an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services, I assumed my car was fixed so I didn't check to see if it had been until the next morning, but low and behold it wasn't fixed at all. I called the next morning and to come in again. When picking up the car the 2nd time we'd talked to Danny Singh the tech who gave tips on how to prevent my problem. It doesn't work reliably so to this day I still have the problem. I'm reluctant to take my car back in and possible pay again for the time and effort for something they apparently don't have the expertise to fix. More
by vcamilo
Employees Worked With
John Brooks, Danny Singh
October 14, 2008
I noticed that the oil change showed my next visit should be at 73500 but I brought my car in at 70898. I felt like they were trying to get me to spend more $ sooner by bringing my car in earlier than neede be at 73500 but I brought my car in at 70898. I felt like they were trying to get me to spend more $ sooner by bringing my car in earlier than needed. Wehn I called, they said it should be every 3500 miles for an oil change but previously, they've been recommending 5000. I don't know why this happened. I felt taken. More
by taken_6
Employees Worked With
Unsure
