Nissan of Elk Grove - Service Center

John Brooks is the best service advisor I have ever worked with! He is fast, efficient and very friendly. I will come back to your dealership for all my service in the future because of him. Grant was worked with! He is fast, efficient and very friendly. I will come back to your dealership for all my service in the future because of him. Grant was also really great- he sold us the Xterra and I will refer my friends and family to him. More

We were called at 2:00 pm and told the car was ready. We arrived at 4:00 pm and had to wait for another 45 min before we got the car. We were also told that the battery was dead.We had it tested the next da arrived at 4:00 pm and had to wait for another 45 min before we got the car. We were also told that the battery was dead.We had it tested the next day at another company and the battery tested just fine. For what we got, a glorified oil change we paid about $135.00 less a coupon. I will find some place ealse to take my car from now on. Our over all satisfaction with Elk Grove Nisson has been very bad. We tried several times to purchase our car there, but had to go to Roseville to get what we wanted. I could not care less if your dealership CLOSED. More

I cannot answer in the "Price" category because service prices for me, a person on a fixed income, are entirely too expensive. I always feel prices are awful. I absolutely cannot ever afford the service prices for me, a person on a fixed income, are entirely too expensive. I always feel prices are awful. I absolutely cannot ever afford the service cost. I spent over $700.00 on the car including the 60 mile check-up which found the problems which required fixing. I was grateful that Mike pointed out I could at least use my warranty for a portion of the cost. More

I brought my 2009 Maxima to Nissan of Elk Grove an hour before closing time. I was experiencing A/C problems. Tina Long immediately got into my car to confirm that the A/C was blowing anything but cool air before closing time. I was experiencing A/C problems. Tina Long immediately got into my car to confirm that the A/C was blowing anything but cool air. It being 100 degrees in Sacramento, this had to be resolved. She had the A/C tech on my car in minutes. After inspecting & recharging the A/C system, I was back on the road in less than an 1.5 hours. The immediate attention, and friendly service makes Tina one of the best automotive service writers I have experienced. Keep up the world class customer service Tina, your the best. More

I am not satisfied with Service of my Nissan SENTRA. I told to ur technician to fix my car brakes its not working properly ..they chareged me $57.50 but still my brakes not working good and it makes noise told to ur technician to fix my car brakes its not working properly ..they chareged me $57.50 but still my brakes not working good and it makes noise of squeek after service i visited two times there and they didn't fix it even one time ur technician give me a time for brake test and i went there and ur staff said he is off today. this is not a good customer service. I can't come evryday ur service center to complain. pls look into this matter i'll be so greatful to you .. even my car is in warranty..and i bought it from your store. Customer #761786 Invoice # 202286 More

So far I have been extremely pleased with the level of service provided by your employees. I'd like to personally thank Sang and Cruz for their help. Briefly, I had purchased a new 370z that had some mi service provided by your employees. I'd like to personally thank Sang and Cruz for their help. Briefly, I had purchased a new 370z that had some minor blemishes on it. Not only did Sang ensure that these blemishes came to my attention, he set me up so I could have the car as perfect as it should be. Sang truly went out of his way to makes sure the car met my expectations. Also, he did not hesitate to go out of his way to help me take delivery of the vehicle (he came in on his day off just to do so, and even during a training break eyeballed the car for me). I can't say enough about the confidence I have in the dealership and my experience at Elk Grove. I look forward to maintaining this relationship in the coming years. I was introduced to Cruz, since my car required some repainting. She was professional and courteous with every interaction. She ensured that I was always updated on what was happening with my car, and again, I was impressed and felt confident that I was being taken care of. Its the little things that go a long way, and I appreciate each and everyone of those things. I can only hope that I continue to experience the great care that these individuals have provided since the purchase of my vehicle. The bar has been set high. Thank you. More

I arrrived and was waited on promptly. The employee was polite and efficient. He even took my bike out of the truck bed for me. They communicated well with my husband and had the truck ready as promised. I polite and efficient. He even took my bike out of the truck bed for me. They communicated well with my husband and had the truck ready as promised. I think the price was reasonable considering how old our truck is. We cant really afford a new vehicle right now so it's great that they are able to keep it running for us. More

I receieved moved from Southern California and was always happy with the service I received from Cerritos Nissan and Huntington Beach Nissan. Cruz from Elk Grove Nissan continued the service of excellence. happy with the service I received from Cerritos Nissan and Huntington Beach Nissan. Cruz from Elk Grove Nissan continued the service of excellence. I would not have a problem recommending this dealer for service. Thanks. More

Within the first days of buying my '06 maxima, I was having major problems. Bad transmission, timing belt replacement(that John found)bad bushings holding radiator,broken motor mount and leaking A/C hos having major problems. Bad transmission, timing belt replacement(that John found)bad bushings holding radiator,broken motor mount and leaking A/C hose.I was starting to feel that I made a mistake in my vehicle selection. I was very frustrated due to the fact that the car was certified. Amy in customer service really helped me. Everyone else in the service dept. also helped calm my frustrations by going the extra mile to make things right. I thank all who helped turn a potential car buying nightmare into a pleasuable experience! Everyone was very professional and pleasant! Robert Lewis More

Vehicle was ready on time. All the employees were very friendly. The shuttle was so convenient and the driver was nice. The car was washed and vacuumed. I would definatley recommend this dealership to friendly. The shuttle was so convenient and the driver was nice. The car was washed and vacuumed. I would definatley recommend this dealership to anyone. The sales and service staff are wonderful. More