Nissan of Elk Grove - Service Center

I ask for Scott Groshong, specifically to work on all my Nissan vehicles that are in for service at Nissan of Elk Grove. Working with John Brooks (Service Advisor) and Scott Groshong provides me with assur Nissan vehicles that are in for service at Nissan of Elk Grove. Working with John Brooks (Service Advisor) and Scott Groshong provides me with assurances that the work will be done correctly, the 1st time. I don't have to 2nd guess with Scott's work. If Scott is not available, I will wait. More

The young woman at the check-out/pay area was very nice. She was efficient and pointed me immediately to a service rep. The fellow I worked with sits right across from the check-out area slightly to the nor She was efficient and pointed me immediately to a service rep. The fellow I worked with sits right across from the check-out area slightly to the north west. Extremely helpful guy who answered all my questions and gave excellent advice for the best maintainance of my 2007 Murano. I am embarassed I don't recall his name. (His family owned property in Oregon and it was nice to have social exchange a bit while ordering repair work!) I always enjoy the cleaned up vehicle when I get it back following service(wheels and all)!! CLASS ACT More

As alsways both John and Cruz were very helpful in understanding what I needed done. I especially loved the buy 3 and get the 4th for $1 tire coupon I got. It came at the perfect time. The car was understanding what I needed done. I especially loved the buy 3 and get the 4th for $1 tire coupon I got. It came at the perfect time. The car was clean when the service was complete and on time. I am still a bit concerned with the engine noise I've experienced from the first day I got the car. I have been putting in the recommended mid-grade gas, but it doesn't seem to help. I there anything else I can do? Has there been some sort of recall on the engine valves? Thank you, Christian More

The service advisor Kim was nice and acknowledged my presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the speedy service and the issue with my car was fixed to my satisfaction. More

I took my truck in for it's 90K service as recommended by the dealership. The service advisor who took my truck in neglected to tell me I should have a coupon for 15% off which would have saved me well over the dealership. The service advisor who took my truck in neglected to tell me I should have a coupon for 15% off which would have saved me well over $100. Part of the service was a radiator flush. After the service was done I was using my truck and it overheated numerous times so I had to take it back in where the dealership found out there was an "obstruction" in the radiator and they had to replace the radiator and the thermostat. Even though the work was on warranty it was still very annoying to have to take the truck in AGAIN for service for something that had been working just fine up to the service work being done. The service advisor's flippant remark that he waived the $50 deductible for me was totally off track as I personally feel when the mechanics break something that was working before the truck was brought in that recompense or at least an apology should be administered instead of an offhand 'Oh, we won't make you pay for our mistake'. More

It was frustrating to need to wait for one hour for a minimal service early on a Saturday morning, while watching crew who have "not clocked in yet" drink company coffee, eat company doughnuts, and talk minimal service early on a Saturday morning, while watching crew who have "not clocked in yet" drink company coffee, eat company doughnuts, and talk to others who are trying to work, while cars are waiting to be serviced. This does not exemplify customer service to me. More

i think the wait shouldnt of been as long. i think that if you make an appointment the wait should not be as long. i did like the service everyone was really polite. the pricing was reasonable. my overall if you make an appointment the wait should not be as long. i did like the service everyone was really polite. the pricing was reasonable. my overall experience wasnt great because of tyeh wait. i do and will recommend Nissan Of Elk Grove. More

I have always gotten good service here. Mike and Shaun are both very professional and helpful, work was done quickly and appreciated the loaner car too. I use my truck to tow live cargo, and it's importa are both very professional and helpful, work was done quickly and appreciated the loaner car too. I use my truck to tow live cargo, and it's important for me not to have a breakdown! I had brought the truck in for a routine scheduled service, but they took a good look at it and were able to spot some problems that needed repair before they got worse. Thanks guys for keeping me on the road! More

Tina was very easy to with and seemed genuine in her concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff like Tina you are guaranteed my return. Thank you! More

I live in Vacaville and work in South Sacramento. I purchase my car from your dealership because of the service I got during my on-line purchase. Since that time every interaction has been to the Norst purchase my car from your dealership because of the service I got during my on-line purchase. Since that time every interaction has been to the Norstrom level of service. In this day and times I look for the best service at the best price and further that I look for the best quality. I am able to find this at Elk Grove Nissan. During my visit every staff member was happy and more then eager to help. I was never standing more then one minute before some one would ask if I needed help! I know that I will always bring my car back for service as long as this level of service is maintained. I have always refered my friends and family to purchase from your dealership for the reasons above! Please keep up the great work! More