Nissan of Elk Grove - Service Center

BEWARE with the service department! !!! When I arrived, the person who checked me in looked at the problem, the sagging sunroof cover/liner and said, "Ok, it's going to be $275.00" - som !!! When I arrived, the person who checked me in looked at the problem, the sagging sunroof cover/liner and said, "Ok, it's going to be $275.00" - something along this price range. A couple of hours later, I received a text message stating that my total cost was approx $6,000.00 and it included a list of suggested repairs beyond what I dropped it off for. When I scrolled down the list of suggested repairs, it was apparent that the service department has abusive business practices. Included in the list of suggested repairs, they included items that I recently replaced/fixed or did not need repair - including a nonexistent oil leak. When I rejected their suggested repairs, Nissan of Elk Grove provided me with a bill of approximately $275.00 - the cost of Elk Grove Nissan assessing the needed repairs. Given that I know a thing or two about car repairs, I requested to speak wth the Service Manager. The Service Manager, Wes, proceeded to yell at me in his office, stating, "NO ONE WILL GIVE YOU A FREE ESTIMATE! TELL ME ONE BUSINESS THAT WOULD GIVE YOU A FREE ESTIMATE?!?" When I mentioned a few businesses that provide free estimates, Wes flipped out and proceeded to escalate his tone and demeanor. I expressed shock for the approx $4,500 cost to repair the sagging sunroof liner/cover. I shared that I was told by several upholstery shops that the make and model Nissan vehicle that I drove has defective parts that keep the sunroof cover/liner from sagging/falling. Wes flipped out once again!!! A day or two later, I took my vehicle to Schwab Tires and they proved my conclusion, Nissan of Elk Grove has abusive Service Repair practices - NO oil leak!!! I have yet to fix the sagging sunroof liner/cover due to scheduling conflicts BUT I doubt that it truly costs approx $4,500. I am giving Elk Grove Nissan a single star because I cannot do less. The service Manager lacks basic customer service skills. Their business practice is abusive, to say the least, and I plan to report to the Better Business Bureau. More

Nice meeting you Angel, I really appreciated your help. Thanks for being a great technician. Thank you Thanks for being a great technician. Thank you More

Jon Murphy - a Service Advisor at Nissan of Elk Grove - went above and beyond to help me to find the perfect item. His customer service was outstanding, and the product was exactly what I was looking for. went above and beyond to help me to find the perfect item. His customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received from this business. I was very impressed with the quality of the product I received. Many thanks for your excellent service you provided to me. I strongly recommend Jon Murphy for your car service you are looking for. More

The most customer friendly dealership that I know. A dealership that gets excited when the customer is happy. A dealership that gets excited when the customer is happy. More

Bought all 5 of my Nissan vehicles and always used their service department of that have excellent customer service. service department of that have excellent customer service. More

Mr.Khan is very helpful and kind this is 4th car we bought thank you Mr Khan bought thank you Mr Khan More

Staff was very nice. I did not have my car repaired. So I can not rate the service received. I did not have my car repaired. So I can not rate the service received. More

Fast, efficient,I was out sooner that expected, agent also pointed out that my air filter was ok and would not be needed to replace. Had a coupon and that helped a lot with the cost.. also pointed out that my air filter was ok and would not be needed to replace. Had a coupon and that helped a lot with the cost.. More

Worst service i received here at elk grove dealership your vehicle is assigned with individual service advisor that if your advisor is not around they cannot do anything about your vehicle your vehicle is assigned with individual service advisor that if your advisor is not around they cannot do anything about your vehicle More

Our service advisor Patrick was so informative and helpful. Told us what to expect and kept us informed. We plan on using Elk Grove Nissan for all our future needs . helpful. Told us what to expect and kept us informed. We plan on using Elk Grove Nissan for all our future needs . More