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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
463 Reviews
Call Service Center (916) 245-6077

463 Reviews of Nissan of Elk Grove - Service Center

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February 02, 2025

Nice meeting you Angel, I really appreciated your help. Thanks for being a great technician. Thank you More

by Beverly Wise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Feb 03, 2025 -

Nissan of Elk Grove responded

Beverly, Thank you for your kind words! We are so glad to hear that Angel took amazing care of you and your vehicle. We look forward to the next time!

January 24, 2025

Jon Murphy - a Service Advisor at Nissan of Elk Grove - went above and beyond to help me to find the perfect item. His customer service was outstanding, and the product was exactly what I was looking for. More

by TDAnnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Nissan of Elk Grove responded

Thank you so much for taking the time to share your wonderful experience with us! We are so glad to hear about how amazing Jon Murphy was to work with! We love to take the absolute best care of our clients and we're so glad to learn that you were no exception. We appreciate the heartfelt recommendation and look forward to a long-lasting relationship!

January 16, 2025

The most customer friendly dealership that I know. A dealership that gets excited when the customer is happy. More

by derrickmonroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khan Ho
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Jan 17, 2025 -

Nissan of Elk Grove responded

Derrick, Thank you so much for your kind words! We're thrilled to hear that our team was able to make your experience enjoyable. Our goal is always to ensure that our customers are happy, and it’s great to know that it showed. We look forward to serving you again in the future!

November 20, 2024

Bought all 5 of my Nissan vehicles and always used their service department of that have excellent customer service. More

by Rudycuasito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Khanh Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hesam Ghaffari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Nissan of Elk Grove responded

Thank you so much for your loyalty and support! We're thrilled to hear that you've purchased five Nissan vehicles with us and have consistently had great experiences with our service department. Your kind words about our customer service mean a lot to us. We look forward to continuing to provide you with excellent care for years to come!

November 12, 2024

Mr.Khan is very helpful and kind this is 4th car we bought thank you Mr Khan More

by Tonywarren23
Recommend Dealer
Yes
Employees Worked With
Khanh Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Greenly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hesam Ghaffari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Nissan of Elk Grove responded

Tony, Thank you for the kind words! We are so glad Khanh was amazing to work with! He really is the best & we're so fortunate to have him on our team! We appreciate your business and wish you many happy miles ahead!

November 08, 2024

Staff was very nice. I did not have my car repaired. So I can not rate the service received. More

by Lawana
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Nissan of Elk Grove responded

Thank you for the positive review! We look forward to the next time we can assist you!

November 03, 2024

Fast, efficient,I was out sooner that expected, agent also pointed out that my air filter was ok and would not be needed to replace. Had a coupon and that helped a lot with the cost.. More

by zipbear@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Nissan of Elk Grove responded

Thank you for sharing your experience! We’re glad to hear that your visit was fast and efficient! It’s always a plus when you can save with a coupon, too! We appreciate your trust and look forward to serving you again.

November 02, 2024

Worst service i received here at elk grove dealership your vehicle is assigned with individual service advisor that if your advisor is not around they cannot do anything about your vehicle More

by Kicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Braxton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Nissan of Elk Grove responded

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with our service process. Our goal is to ensure all vehicles receive timely and consistent care, regardless of which team member is available. We’re reviewing our processes to improve communication and make sure our customers’ needs are met promptly. Please reach out to our new Service Manager, Wesley Masterson, if there’s anything further we can assist you with. He can be reached at 916-405-5159

October 31, 2024

Our service advisor Patrick was so informative and helpful. Told us what to expect and kept us informed. We plan on using Elk Grove Nissan for all our future needs . More

by Irenerios7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Braxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Nissan of Elk Grove responded

Thank you so much for your kind words! We’re delighted to hear that Patrick made your experience informative and seamless, keeping you well-informed every step of the way. It means a lot to us that you plan to return to Elk Grove Nissan for your future needs. We look forward to taking care of you and your vehicle again soon!

October 30, 2024

Patrick and all of the staff always takes great care of my car and my needs. More

by esjones6474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Braxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Nissan of Elk Grove responded

Thank you so much for your 5-star review! We are so glad to hear that Patrick and the rest of our service team took such amazing care of you and your vehicle during your service visit. We look forward to the next time!

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