Nissan of Downtown L.A.

Excellent customer service Very good customer service happy with the service I get because I don't wait a lot for the oil change and also very polite employee while waiting in t Very good customer service happy with the service I get because I don't wait a lot for the oil change and also very polite employee while waiting in the center More

Excellent maintenance service It was a great experience at the Nissan dealership. More specifically, what I appreciated was the transparency and assistance of the person at the ser It was a great experience at the Nissan dealership. More specifically, what I appreciated was the transparency and assistance of the person at the service station: jeanettte G. Was friendly and knowledgeable in what I needed. More

Nisssan Down Town where they treat you as family Best customer service ever! Kudos to Mr. Denis Zaragoza and his team. I am happy with the way they helped me I would definitely recommending Nissan o Best customer service ever! Kudos to Mr. Denis Zaragoza and his team. I am happy with the way they helped me I would definitely recommending Nissan of Down Town to my friends either to buy a new car or just service. More

Great customer service and support Customer service on point and helpful all the time, great customer service experience and support. Very helpful in all the services need, and great ca Customer service on point and helpful all the time, great customer service experience and support. Very helpful in all the services need, and great care More

Satisfied 100% I took my vehicle in for Maintenance, I was so amazed at how veryone was so polite and extremely Friendly And helpful. As soon as I pulled into the I took my vehicle in for Maintenance, I was so amazed at how veryone was so polite and extremely Friendly And helpful. As soon as I pulled into the service area someone came out to check my tires. I knew I was due for tires the price I was given phenomenal And couldn't pass up. Thanks to Ernie my entire experience was amazing. More

Exceptional Customer Service David Mares provided me with exceptional customer service. He gave me the best rate ever for my yearly car service maintenance. I look forward to work David Mares provided me with exceptional customer service. He gave me the best rate ever for my yearly car service maintenance. I look forward to working with David again. More

Bad Experience Andrea was great when she sold me my car. My problems started 3 weeks after I purchased a 2018 Rogue Sport. My check engine light came on I took it t Andrea was great when she sold me my car. My problems started 3 weeks after I purchased a 2018 Rogue Sport. My check engine light came on I took it to the service department and was told the car was okay. A month after that the car started turning off. I took the car back to the dealer and was told it was fixed .Two days later the car started turning off again. I took the car back they kept my car for 3weeks and had no answers as to why a brand new car was doing this I can honestly say I regret purchasing this car. More

Impressive I made an appointment to do a oil change on my vehicle and was very impressed on how fast my oil change was done. I was in and out of there very fast. I made an appointment to do a oil change on my vehicle and was very impressed on how fast my oil change was done. I was in and out of there very fast. Dennis was very friendly and helpful. He pointed out things I will need in the future. I will be taking my vehicle back again in the future. More

Scammy upselling-- taking advantage of Nissan customers On June 29th, we came in with some noises that we heard when backing up. There appeared to be some scraping with the wheel so we decided we should tak On June 29th, we came in with some noises that we heard when backing up. There appeared to be some scraping with the wheel so we decided we should take it in to make sure we were ok. Nissan of Downtown did an entire diagnostic and determined that there was no issue. The diagnostic they took at that time showed a completely green-lit battery. On August 17th, we had car troubles again. This time, the car was not turning over properly when starting the ignition-- it was clicking. I've had another car do this before, it usually indicates something is wrong with the fuel injection. We towed it to Nissan Downtown with the windows up and the battery working. They're initial estimate said it would be $120 and require a fuel injection filter cleaning. Later, Dennis of Nissan Toyata called and said there's a few more things wrong-- when my girlfriend took the call he used words like transmission and suspension--intentionally using buzzwords to scare into paying more money. None of those words are what is wrong with the car. Dennis claimes they needed to do some more work and the battery was "bad". Dennis claimed the diagnostic readout was showing it wouldn't take a charge. I thought that was especially curious he was now claiming two things had coincidentally gone wrong with the car at the same time. The estimate now moved up to $700. I called in to complain that we didn't need a new battery and we did not want a replacement. This was noted in our invoice. Upon coming to pick up the car the invoice was now $509. Dennis had added a "discount 50k mile workup" for an additional $169. The only thing they did for this was flush the brake fluid. We didn't want that-- our brake fluid had just been flushed a few months prior. This is the first bait and switch scam. It seems like Dennis is willing to overcharge people if he thinks he can get away with it. $169 for a brake fluid flush is also higher than any other mechanic. Some discount. We also came and saw the windows were completely down and the doors were unlocked. Dennis claims that the battery was bad and we brought it in with the windows down. I have timestamped photos that show this isn't true. Dennis said since the battery was bad they left it in the lot with the windows down and unlocked for the entire day and night Sunday. It's OK to do that he says because their lot is locked up at night and they have cameras. Now comes the second scam. Dennis said he could jump the car and send us on our way, but he couldn't guarantee that the battery would take a charge. It's a clear way to intimidate us into replacing the battery. The cost to change the battery was roughly $200. This is over twice what we would pay anywhere else. We said no since he didn't provide us with the diagnostic read out and blatantly lied about us coming in with the windows down--power out. We drove it off the lot. Restarted was a non-issue. None of the indicators of a low battery present-- no corrosion on the posts, no dimming of the lights during idling, no weakening of the windows. If possible, I'd avoid this place at all costs. The toughest part for us is that we have to choose a Nissan certified repair place. Your powertrain warranty becomes void if you get parts replaced elsewhere. The next closest Nissan repair place is 45 mins away. I'm still waiting to hear back from Nissan corporate and Consumer Protection Services to see if we have any legal recourse. More

Excelente service from everyone David is an amazing advisor and is always very helpful in your car needs and keeps you updated on your car and is very attentive. David is an amazing advisor and is always very helpful in your car needs and keeps you updated on your car and is very attentive. More