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Nissan of Downtown L.A.

Los Angeles, CA

4.9
910 Reviews

635 W. Washington Blvd, Figueroa

Los Angeles, CA

90015

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Showing 910 reviews

November 02, 2018

DENNIS dennis was so helpful and awesome. He was very informative. I was able to get my oil change done that day. He did answer all my questions I had about More

by CARMEN.GUTIERREZ616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
November 01, 2018

Very helpful He was really helpful the 3 times I went to get service on my car and wasn’t rude like other workers from there who would give me a lot of excuses onl More

by CARINAZAMORAMEDICAL
Recommend Dealer
Yes
Employees Worked With
Dave Escobar
November 01, 2018

Great car service ever !!!! I took my car for service because there was a recall in my vehicle , oscar is great in explaining everything really helpful, nice and professional! I More

by AMANDAP991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
October 31, 2018

Service Experince Great service, friendly staff. Ask for Jeanette always provides the best service keeps you informed on the status of your vehicle she never fails. Th More

by HMEZA85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette Gonzalez
October 29, 2018

Great area great customer service such as making sure you get all the service your need and explain to you clearly and offer best service to the customer More

by JHERNANDEZ262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David from Service
October 29, 2018

Jeannette gonzales! Is the best! Jeannete gonzales in service is amazing! Shes always on too of my car and what needs to be done and she takes her time and effort in making sure i dri More

by ANYANUTZ818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannette gonzales
October 29, 2018

Dream Car!! Nissan of Downtown LA made it easy to buy the car of my dreams!!! I love the technology on the Nissan Rogue, I feel safe and love driving.. even in tr More

by FROBLES87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Escobar, Tiffany Hall
October 27, 2018

Recall Gave me useful advice on repair the car will need in the future. Told me the car will be ready within 2-3 hours and it was return within time frame More

by VCAST
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Mares
October 26, 2018

Great service David Mares knew exactly what I needed and explain very well. He mention to me that he was a tech before and Nissan needs more advisors who have been More

by Erick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mares
October 26, 2018

Labor - $616.00 Parts - $221.00 Called Nisssan all day regarding a quote for refurbished Engine. Requested to speak with Ernie from 10 to approximately 2:30, was not told that he More

by Rosebud
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Ernesto Flores, Dennis Zaragoza
Oct 27, 2018 -

Nissan of Downtown L.A. responded

Dear friend, we want to extend our sincerest apologies concerning the issue you had. We pride ourselves in maintaining the highest quality standards for our customers. Unfortunately, Ernie did call in sick that day, but only his manager was notified, and it took a while for the receptionist or whomever was answering your call to receive that information. We hope you will give us an opportunity to discuss this further with you. You can reach out to us by emailing mnavarro@dtlamotors.com. Mia is our customer relation manager and she will be taking care of you personally. Again our sincere apologies for any inconvenience this mishap might have caused you. Wishing you a great day full of smiles. Cheers, J.A.

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