Nissan of Downtown L.A.

Clean and has complementary coffee plus. Clean bathrooms. The Nissan specialist help out a lot. Clean bathrooms. The Nissan specialist help out a lot. More

TIENE BUEN SERVICIO AMABLE TODOS HABLAN ESPAÑOL E INGLÉS SI EL SERVICIO DEL TU VEHÍCULO 🚗 TARDA MAS DE LO QUE TE DIGERO TE PIDEN UN UBER PARA TU CASA Y DE REGRESO E IGUAL 🟰 SI EL SERVICIO DEL TU VEHÍCULO 🚗 TARDA MAS DE LO QUE TE DIGERO TE PIDEN UN UBER PARA TU CASA Y DE REGRESO E IGUAL 🟰 More

Went in for a routine service and it went great , it was quick and efficient. quick and efficient. More

Victor was awesome and definitely earned 4 stars! He made sure the deal worked in my favor and went the extra mile to keep everything within my budget. I really appreciated his honesty and dedication He made sure the deal worked in my favor and went the extra mile to keep everything within my budget. I really appreciated his honesty and dedication throughout the purchase process. The only issue I experienced came after the sale. About two months after purchasing the vehicle, with only 5,000 miles on it, the battery died. Victor stepped in and helped get that taken care of. During the multi-point inspection, the technician also discovered that the right rear shock was leaking. My service advisor, Litzy, ordered the replacement part and told me I would receive a call within 4–6 days once it arrived. Unfortunately, after two weeks, I had not received a call or a response to my email, so I had to drive to the dealership to check on the status myself. Although Litzy was off that day, another service advisor assisted me and confirmed that the part had already arrived and was ready for installation. I understand this dealership has a high volume of sales, but it seems the service department is understaffed. Good communication is just as important after the sale as it is during the purchase. Keeping customers informed and completing repairs in a timely manner would greatly improve the overall experience. More

Litzy Carranza very professional, communication it’s at max and very detail. I been with here for a while and I had never had an issue with her or anything related with my Nissan Pathfinder if I can give h max and very detail. I been with here for a while and I had never had an issue with her or anything related with my Nissan Pathfinder if I can give her 10 starts I will definitely give it to her with no Hesitation… proud of Nissan for their good excellent customer service. More

The service rep that I worked with, Litzy, was personable and made me feel comfortable with the service that was being performed. I dropped off my car for an oil change but asked about an additional concern, and made me feel comfortable with the service that was being performed. I dropped off my car for an oil change but asked about an additional concern, she initially said that the service inspection would be late in the afternoon; however, I got the call early, I approved the additional work, the car was ready by 3:30 or so, and I was out the door by 4:45. More

Really good service and great customer service. Thank you for helping me on with my car Thank you for helping me on with my car More

Fabian was very helpful and explained everything clearly. I feel confident in the services provided. I feel confident in the services provided. More

Helpful service advisor and very much professional, clean environment with free coffee machine, nice setup. environment with free coffee machine, nice setup. More

David Mares is an excellent service advisor. An asset to Nissan. Great guy! Super employee An asset to Nissan. Great guy! Super employee More