Nissan of Downtown L.A.

They were very helpful and patient with all my questions and concerns. I always liked the consistency in customer satisfaction that they offered me at this place and concerns. I always liked the consistency in customer satisfaction that they offered me at this place More

Samuel was a very helpful and corteus service representative at the dealership and by phone answered all my questions with patience. Dealership was very neat, clean and saw they kept us safe by f representative at the dealership and by phone answered all my questions with patience. Dealership was very neat, clean and saw they kept us safe by following covid -19 safety standards. More

They both helped me out so much and gave me great service , I got my key fixed just at the right time and great speed , I got my key fixed just at the right time and great speed More

I continue to be impressed with the customer service. I received a call today from Samuel Lemus in Service, following up after my infotainment system was replaced a few weeks ago. I told him that everythi received a call today from Samuel Lemus in Service, following up after my infotainment system was replaced a few weeks ago. I told him that everything is now working well. This type of follow-up is what makes this Service Department stand out. Thank you, Samuel, you made me feel like a VIP! More

Ace was amazing!!! The moment I called he treated me with respect and was very friendly. He knew exactly what I needed. Give him a raise ASAP!!! respect and was very friendly. He knew exactly what I needed. Give him a raise ASAP!!! More

Overall Great Experience! I went the day of their transition to the new location and they handled the crowd so well. I was very happy! transition to the new location and they handled the crowd so well. I was very happy! More

When I firist arrive they were very professional and directed me to a sale person right they guided me thur the entire process and gelp with any questions i needed they provided any information needed i directed me to a sale person right they guided me thur the entire process and gelp with any questions i needed they provided any information needed in filling out paperwork also they work is rapid and also each department has a exceptional employee Experience , I also had a great test driving experience and also lunch Subway was provided compliments from the sales employee . I also had a chance to shake the managers hand and chat with him very pleasant and professional welcoming to the Nissan Family here in downtown L.A very Happy also took photo with Manager and everyone was genuinely Happy for my purchase ! They will help you get the car you want and will not let you leave until all is complete until the very last thing keys in hand thanks Nissan! More

Been experiencing an issue with my car after servicing it here 3 weeks ago. I call and nobody returns my calls or messages. Horrible service. here 3 weeks ago. I call and nobody returns my calls or messages. Horrible service. More

I am very impressed with this dealership. I had an issue with the radio and bluetooth. Nissan approved the replacement of the entire infotainment system, but there was a backlog on receiving a part. I had with the radio and bluetooth. Nissan approved the replacement of the entire infotainment system, but there was a backlog on receiving a part. I had worked with Ernesto Flores, who was very helpful. As I waited for the part, Samuel Lemus in service, was responsible to keeping track of this. He called me often with updates. Finally, he called to let me know the part had arrived and we set up an appointment right away. When I arrived, he was expecting me, greeted me warmly, and had a free rental available so I wouldn't have to wait. The radio/phone is now working great. Thank you, Samuel, for your excellent service. (Note: Samuel is not listed below in the Service Dept. In addition to Ernesto, I would also give Samuel 5 stars. More

Downtown Nissan is great wouldn't ask for anything else, the Service Department is the best they helped me in every way possible, thanks for everything the Service Department is the best they helped me in every way possible, thanks for everything More