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Nissan of Downtown L.A.

Los Angeles, CA

4.9
910 Reviews

635 W. Washington Blvd, Figueroa

Los Angeles, CA

90015

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Showing 910 reviews

March 17, 2021

Polite informative explained what my car needed good service, answered all my questions and prepare me for the next visit.Call me back right away when it was ready. More

by MONICA1474
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 17, 2021 -

Nissan of Downtown L.A. responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience. We look forward to hearing from you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 17, 2021

Customer Service was great! Overall experience was great! Quick and easy great prices! I got all my car maintenance and more that I needed done in one day! Thank You Again! More

by Denisec88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores
Mar 18, 2021 -

Nissan of Downtown L.A. responded

We are ecstatic to hear that you had an overall positive visit! We appreciate your business and we can't wait to see you again soon! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 16, 2021

The service was fine, but when I saw my car moved from the service area to the waiting area, nobody called me (I was told I would get a phone call when my car was ready). I wait 20 minutes, decide to go a More

by MG
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Pastor
Mar 16, 2021 -

Nissan of Downtown L.A. responded

Thank you for bringing this to our attention. Providing quality communication is very important and we should have done a much better job informing you that your vehicle was ready. We will be addressing this with our service team and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 14, 2021

Big thank you to Ace really helped me out with my car and get it serviced quickly and very friendly and a very positive attitude More

by anthonyespinal31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 15, 2021 -

Nissan of Downtown L.A. responded

We are so happy that Ace was able to take care of all of your needs and we're proud to have him on our team. We look forward to working with you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 12, 2021

Ace was very kind and helpful! Even though he was a little busy and seemed to be the only service worker on duty he gave me excellent customer service. More

by SERENA.COOPER2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 15, 2021 -

Nissan of Downtown L.A. responded

Hi Serena, we are so proud of Ace and his efforts to make sure you left a satisfied customer! Thank you so much for choosing us and we can't wait to see you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 12, 2021

They aways take good care of me and my Altima here. This last visit, they even got me financing for my auto service, which was a year behind schedule and which I would not have otherwise been able to afford More

by TENAYADEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Mar 15, 2021 -

Nissan of Downtown L.A. responded

It truly makes us happy to know that you always have such a positive experience whenever you come in! Your business and time are much appreciated! We look forward to working with you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 11, 2021

la senorita Helen tiene una atencion de excelencia.con la senorita Helen tiene una atencion de excelencia. con gusto regreso y quiero que ella me atienda siempre. todo a tiempo y calidad de servicio. g More

by PRIMAVERADAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Mar 12, 2021 -

Nissan of Downtown L.A. responded

Gracias por esta revisión de 5 estrellas! Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 10, 2021

My service advisor Samuel Lemus was very attentive and helpful. However, I never experienced this before, I am not sure if this is due to the new location. But, when I made my payment of $2,100 I was advi More

by J. Mo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel Lemus
Mar 11, 2021 -

Nissan of Downtown L.A. responded

We appreciate your patience and you bringing this to our attention. You should have been accommodated in a much more timely manner and we'll be sure to address this with our service team. Thank you for your feedback and we look forward to providing you with the 5-star service that you deserve at your next visit. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 08, 2021

I really love the way Ace and the crew take care of my car..He always manage to get me in and out as soon as possible..I love the new location and also i love the waiting room..Thanks for all that you do. More

by PATRICEISAAC69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 09, 2021 -

Nissan of Downtown L.A. responded

Patrice, We're so happy to see you love our service and our new facility. Thank you for being a valued customer and we can't wait to continue to work together for years to come. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 08, 2021

Best dealer in town. Ace is an amazing guy, Always making sure customers are taken care of properly. HAppy customer for years. Quick & efficient so far. More

by ZHANNAN92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza, Ace Games
Mar 09, 2021 -

Nissan of Downtown L.A. responded

Thanks so much for your loyalty to us here. We're lucky to have you as a member of our Nissan of DTLA Family and we appreciate this 5-star review. Can't wait to serve you again soon. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

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