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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,024 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,024 reviews

June 07, 2025

very happy w/service. and the person who took care of my car..i'll be happy to come back More

by ccmvaldes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Muniz, Helen Villafranca, Pamela Mendoza, Sandy Cordero
Jun 09, 2025 -

Nissan of Downtown L.A. responded

Here at Nissan of Downtown LA, we are always thankful for positive feedback from our customers. Thank you for stopping by!

June 07, 2025

I went in for an oil change and honestly it was great I went in and out within about an hour and everyone was super helpful especially Alan! Great job Nissan and thank u for the cupón! More

by giovannanavarrete132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Muniz
Jun 09, 2025 -

Nissan of Downtown L.A. responded

Giovanna, we're pleased that Alan and the team at Nissan of Downtown LA made your oil change experience quick and pleasant. Let us know if you need anything else!

June 06, 2025

The best customer service, I love the employees they’re so respectful and understanding. Service was quick fast and easy. More

by Beautifulbossbxx48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera, David Mares
Jun 06, 2025 -

Nissan of Downtown L.A. responded

It's great to hear you had a fantastic experience with our team at Nissan of Downtown LA! We always aim for quick and easy. Thank you for your kind words!

June 05, 2025

Love the Customer Service I've received from Fabian & Helen Thank you for being outstanding! More

by QBMAYRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Sobczak, Alan Muniz, Gabriel Perez, Fabian Rivera, Helen Villafranca, David Mares, Sandy Cordero, Osvaldo Orozco
Jun 06, 2025 -

Nissan of Downtown L.A. responded

Thank you for being a valued customer at Nissan of Downtown LA! We're always happy to help!

June 04, 2025

Outstanding service, Richard from sales and Helen from service will always make sure you have a safe high efficiency ride More

by miguel.tnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Sobczak, Alan Muniz, Gabriel Perez, Fabian Rivera, Helen Villafranca, David Mares, Richard Cabrera, Sandy Cordero, Osvaldo Orozco
Jun 04, 2025 -

Nissan of Downtown L.A. responded

Thank you for the fantastic review! We're glad Richard and Helen provided outstanding service at Nissan of Downtown LA. Safe travels and take care!

June 03, 2025

Very efficient and exceptional customer service provided. Amazing dealership with friendly staff, will definitely return. I will definitely recommend to friends More

by Preetika1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Sobczak, Alan Muniz, Gabriel Perez, Fabian Rivera, Helen Villafranca, David Mares, Sandy Cordero, Osvaldo Orozco
Jun 03, 2025 -

Nissan of Downtown L.A. responded

Thanks for sharing your positive experience with our team at Nissan of Downtown LA! We appreciate the recommendation and look forward to welcoming you back in the future.

June 03, 2025

Ozzy and Helen were very attentive and transparent. Appreciate the excellent service. Will be coming back for all my car service needs. More

by juanccortes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca, Osvaldo Orozco
Jun 03, 2025 -

Nissan of Downtown L.A. responded

Ozzy and Helen work hard to provide attentive and transparent service at Nissan of Downtown LA. Thank you for your kind words, and we look forward to assisting with all your future car service needs!

June 01, 2025

I had a great experience. Everything was a quick and smooth process. Would definetly recommend. More

by guerram421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Jun 02, 2025 -

Nissan of Downtown L.A. responded

Your recommendation means a lot to us! Thanks for trusting the Nissan of Downtown LA team.

June 01, 2025

Estoy satisfecho me atienden muy bien dan muy buen servicio me lavan el vehículo todo excelente More

by erpc19731@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Cordero
Jun 02, 2025 -

Nissan of Downtown L.A. responded

¡Nos alegra tenerte en la familia Nissan of Downtown LA! Gracias por tu reseña de 5 estrellas.

June 01, 2025

I had a terrible experience with Nissan of Downtown LA. I feel completely deceived. The dealership made a misleading contract in which, due to their own error, they listed the wrong model of the truck I pu More

by Jmlepe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
José Escobar
Jun 03, 2025 -

Nissan of Downtown L.A. responded

Hi JM, I'm truly sorry about your frustrating and unprofessional experience. This is not what we strive for at all, and I'd like the chance to speak with you about this in more detail. Please reach out to me at your earliest convenience, thank you. Frank Pestano - General Manager - frankpestano@dtlamotors.com

Jun 06, 2025 -

Jmlepe responded

Ey Frank You left a comment offering to hear me out, but I emailed you a few days ago and still haven’t received any response.

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