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Nalley Nissan of Cumming - Service Center
Cumming, GA
218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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218 Reviews of Nalley Nissan of Cumming - Service Center
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January 16, 2024
Was told I had an old pump gasket leak. So since I’ve just been trying these guys out to see how honest and competent they are, I said, I’ll take it to my mechanic that I’ve been using for So since I’ve just been trying these guys out to see how honest and competent they are, I said, I’ll take it to my mechanic that I’ve been using for 15 years and get them to take a look. he cleaned it up put it on a rack for three hours and drove it down the road and bag and it stayed nice and dry. He did find three slight loose timing chain, cover bolts, but that was not leaking. He said the oil looked like it was fresh oil, it had no road grime in it, looked like it was from changing the oil filter. They wanted $150 and to keep my truck to change the gasket, ended up costing me $60 just to get my mechanic to look at it and confirm there was no problem. They’ve never been able to get my tire rotation, right. They either do not rotate them or when they do they do not adjust the pressures. The one time they did adjust the pressures they dropped the pressure down to 45 and every tire , on a full-size truck that requires 65 and 70 in the front and back respectively. So for honesty and Competence, got to give these guys a failing grade. So nope won’t have any more service done here. And certainly will not buy my next titan here. More
by rlthor65
Employees Worked With
Why isn’t service department listed?
January 15, 2024
I was treated as though they appreciated my business. I did not have to wait for someone to help me. This was my first “well-baby check” as my suv is only 6 months old and all I needed was an oil change. I did not have to wait for someone to help me. This was my first “well-baby check” as my suv is only 6 months old and all I needed was an oil change. Everyone was very polite, the area was clean, and customer service was great. More
by Tiede
Employees Worked With
Steven in Service Dept
January 13, 2024
This dealership always delivers excellent quality and service! The dealership is beautiful and the staff is excellent! Highly recommend! service! The dealership is beautiful and the staff is excellent! Highly recommend! More
by rondamccall
January 12, 2024
Amazing dealership, the service department is the best. They are lead by a terrific Service Manager. He really cares about you and your car. They go the extra mile to see that you are taken care of and are They are lead by a terrific Service Manager. He really cares about you and your car. They go the extra mile to see that you are taken care of and are treated with respect and fairness if there are any issues. They have experienced service technician taking care of your vehicle and a beautiful modern shop and waiting area with free WiFi, coffee and snacks . The entire Nalley Nissan of Cumming staff are professional, courtesy and friendly ready to assist in any way necessary. I would highly recommend this outstanding organization to everyone. More
by qcash54
January 08, 2024
Nalley Nissan Cumming is the best. I drove 45 minutes to try them since I did not want to return to the dealership I had been using. The service I needed was reasonably priced and my s I drove 45 minutes to try them since I did not want to return to the dealership I had been using. The service I needed was reasonably priced and my service advisor (Steven) was great. The waiting area was very comfortable with plenty of space for privacy. I recommend Nalley Nissan Cumming for any service needed. I will definitely return. More
by Rdb630
Employees Worked With
Steven F in service
December 31, 2023
I scheduled an oil change/tire rotation here at Nalley and the service was great. I didn’t have to wait long and everyone was professional and courteous. and the service was great. I didn’t have to wait long and everyone was professional and courteous. More
by Jeffbiggs80
Employees Worked With
Service Department
December 26, 2023
Great communication and service from Nalley of Cumming. I would highly recommend my service advisor, Isaac, who went above and beyond to make sure everything was done to perfection. I would highly recommend my service advisor, Isaac, who went above and beyond to make sure everything was done to perfection. More
by Leo Franz
Employees Worked With
Isaac
December 22, 2023
They are very friendly and very helpful. The place is very nice and quiet, they provide good service and snacks. The place is very nice and quiet, they provide good service and snacks. More
by john
Employees Worked With
