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Nissan of Cool Springs - Service Center

Franklin, TN

4.7
173 Reviews
Call Service Center (615) 953-9767

173 Reviews of Nissan of Cool Springs - Service Center

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February 20, 2025

Nick is an excellent writer. He made sure to listen to my concerns and make sure everything was fixed right and at a super reasonable time. Great job! More

by davids.sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 18, 2025

Went up and above to help me out. Nicholas so kind and helpful. Explained everything in an easy understandable way. More

by davidmorphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

February 17, 2025

Nicholas was great very personable. Got it in and taken care of in a timely fashion. Very happy thank you you More

by jonesz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

February 14, 2025

Went above and beyond for a vehicle that was not even scheduled to keep our daughter safe More

by Jaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 13, 2025

Brought my Ariya in for recall repairs. Nicholas was so kind and proactive. My daughter picked me up in her Nissan and he saw there was an issue and got it in to be fixed right away. Now bo More

by Srjaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Regards, Mark Hepler (615) 790-2500

February 13, 2025

I go out of my way to go see Nicholas and Cole Springs Nissan. They are always on point… Don’t oversell, fix what needs to get fixed and have the best service! I know my Nissan Rogue is well taken care of More

by Becca C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Nissan of Cool Springs responded

Good morning, Becca, and thank you so much for leaving us all such a glowing review. We really appreciate your taking time out of your day to do this for everyone. Hope you have a great weekend!

February 13, 2025

The team there is always attentive to concerns and desires for my vehicle and remains in clear communication through the entire visit. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Nissan of Cool Springs responded

Hello JB and thank you for taking the time to give a shout out to Nick and our service team. We try our best to give everyone a wonderful experience each time they visit. We consider you family and are always happy to serve.

February 08, 2025

Miranda went above and beyond to take care of our vehicle. Her care and focus on service was outstanding. I’ll definitely take all of our cars here in the future. More

by Rob H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Ritchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Nissan of Cool Springs responded

Hi Rob, we really appreciate your feedback! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

February 06, 2025

Awesome service really enjoyed Miranda will come again and again I bought many cars here. More

by Alanleestephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Ritchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Nissan of Cool Springs responded

Alan, we can't thank you enough for graciously leaving us the 5-star review. So happy you were served well by Miranda. She's new and we all enjoy having her here, as well. Have a great weekend!

February 06, 2025

Thanks so much for the fantastic service. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. More

by TN Hubie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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