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Nissan of Cookeville - Service Center

Cookeville, TN

4.8
305 Reviews

305 Reviews of Nissan of Cookeville - Service Center

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May 23, 2023

Great service and the people there are very nice I would recommend going there for sure they have great deals on there cars More

by dbbierer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lane Turner
May 26, 2023 -

Nissan of Cookeville responded

Dbbierer, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cookeville! We are grateful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful rest of your week!

January 11, 2023

Nicholas Page helped me while getting my Rogue serviced today. Not only was he very considerate of my time and budget, he was very knowledgeable about my car and helped me to determine repairs to be made. More

by Lynn Foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Page
Jan 13, 2023 -

Nissan of Cookeville responded

Lynn Foster, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cookeville! We are thankful for the opportunity to have earned your business in our service drive. Have a wonderful rest of your week!

November 20, 2022

The service tech lied to us about what was needed for our car. The repairs they quoted would not have fixed our Pathfinder and would have cost us thousands more than what was actually needed. Replaced a batt More

by MRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Breeanna Hodge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Benitez, Tito Guzman
Nov 28, 2022 -

Nissan of Cookeville responded

MRT, As a Nissan dealership globally recognized for our customer service and attention to detail, we find these remarks to be appalling. When working with a Nissan certified dealership, we must follow certain protocols in the service procedures during diagnosis. When we obtained your approval to change the battery, that was explained to be a starting point for diagnosis. Unfortunately, the battery did not repair the vehicle and more work was needed, however, you declined. After looking into this matter further, it appears there has yet to be payment made for the repairs that were authorized on this vehicle.

September 20, 2022

The service was excellent and a good price. Omar was great and I recommend the service department. More

by Load1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
Sep 22, 2022 -

Nissan of Cookeville responded

Hi Load1944, we are very happy to have provided you with such a positive experience! We are grateful for your time and your business. If we can do anything further for you, please let us know. Have a great day!

September 20, 2022

We have done business with Nissan for several years but this was the easiest purchase I have ever made. Did not come to trade vehicles but to get an oil change, drove a new Rogue and was immediately sold More

by mzbull48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Boles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issac Hartman
Sep 22, 2022 -

Nissan of Cookeville responded

Mzbull48, your satisfaction is our top priority. We are thrilled to have earned your time and your business. If there is anything further we can do for you throughout the ownership of your vehicle, please let us know. Have a great rest of your week!

September 17, 2022

Excellent dealership, good experience in all departments. Omar in service provides excellent service and advice to keep my nissan running. More

by Justlukin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
Sep 20, 2022 -

Nissan of Cookeville responded

Hello Justlukin, we appreciate you taking the time to leave us this feedback. We are grateful for your business. If there is anything further we can help you out with, please let us know! Have a wonderful day!

Sep 20, 2022 -

Justlukin responded

Just keep up the good work.

September 16, 2022

i always get excellent service from Nissan of Cookeville. I waited for my truck to be completed. Waiting area is always clean and quiet. More

by AJKUNKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Sep 20, 2022 -

Nissan of Cookeville responded

Ajkunkle, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cookeville! We appreciate your business with our service drive. Have a wonderful day!

September 15, 2022

Definitely would buy my next care from Nissan of Cookeville and recommend to all my family and friends. Service dept is great Omar was so nice and pleasant, Gunnar Gray was also friendly, did a grea More

by LGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Benitez
Sep 16, 2022 -

Nissan of Cookeville responded

Lga, we're happy you found our staff to be so supportive during your experience here at Nissan Of Cookeville. We appreciate your business greatly. Have a wonderful rest of your week!

September 14, 2022

All the work was done in a professional and timely manner. Everything was done properly. More

by growej
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones, Nicholas Page
Sep 16, 2022 -

Nissan of Cookeville responded

Growej, we are very happy we could provide you with a positive experience! We appreciate your business with our service drive. Have a wonderful rest of your week!

September 13, 2022

Omar in the Service Department is always friendly and accommodating. The service is always fast and done right! Thanks Nissan of Cookeville. More

by Satisfied Customer
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Benitez, Steve Jones
Sep 16, 2022 -

Nissan of Cookeville responded

We appreciate your positive review about your recent experience with us! Thank you for your business with our service drive. We look forward to seeing you at your next visit.

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