Nissan of Cookeville - Service Center

Excellent Customer Service We have bought our last 6 vehicles from this dealer. Sales and service departments have always treated us great. Plan to trade In our current 2 vehicl We have bought our last 6 vehicles from this dealer. Sales and service departments have always treated us great. Plan to trade In our current 2 vehicles here as well. More

Sirius Radio Malfunction I took my 2019 Altima in due to the Sirius radio not receiving a signal. Gunner Gray checked me in. The other staff, at the dealership, were very nice I took my 2019 Altima in due to the Sirius radio not receiving a signal. Gunner Gray checked me in. The other staff, at the dealership, were very nice and courteous to me and other patrons. Within an hour of when I got to the dealership, Gunner informed that my antenna would need to be replaced and that they would have to order the part. This is my first vehicle purchase from this dealership and the overall customer experience from when I purchased it, to the service department, have been top-notch! More

Maintenance Visit Easy to schedule. Welcoming environment. The waiting area is the most comprehensive; WiFi, coffee, soft drinks, water and snacks provided. Service was Easy to schedule. Welcoming environment. The waiting area is the most comprehensive; WiFi, coffee, soft drinks, water and snacks provided. Service was quicker than estimated time given. Overall good experience. More

No problems I did not have an appointment but was worked in quickly and had my oil changed quickly. Aaron at service desk was friendly and efficient. Everything w I did not have an appointment but was worked in quickly and had my oil changed quickly. Aaron at service desk was friendly and efficient. Everything went smoothly. More

Service went great. Checkout did not. I arrived to pick up my vehicle and so did about 4 more people. It moved smoothly until the gentleman in front of me attempted to use rewards points a I arrived to pick up my vehicle and so did about 4 more people. It moved smoothly until the gentleman in front of me attempted to use rewards points and some type of card that had $200 on it. The receptionist worked very hard to expedite and was very kind to the man and fulfilled his purchase even though he didn’t follow procedures. That held the rest of us up. It took me nearly 20-25 minutes to pay and get gone. Only suggestion - clarify for your customer how to use the rewards. I was able to check out in 1-2 minutes when I got up there which is totally acceptable. More

Great service department, totally trustworthy. Getting ready for a summer trip and car was about to reach 80,000 miles. Service Department handled necessary maintenance quickly and efficiently. G Getting ready for a summer trip and car was about to reach 80,000 miles. Service Department handled necessary maintenance quickly and efficiently. Great group of folks...BTW, courtesy car wash also! More

Was alright service expect for they stated I didn’t need windshield wipers and I needed new one on my passenger side cause it was falling apart. I never had issues with the older me they stated I didn’t need windshield wipers and I needed new one on my passenger side cause it was falling apart. I never had issues with the older men there, but the one working on it was very young and had his headphones in and made me think he wasn’t paying much attention to my car which upsets me. More

Unexpected Perfect Deal Came to service my car and happened to find one on the lot for my 16 year old to drive home. Dwayne was very helpful in making this deal happen and ev Came to service my car and happened to find one on the lot for my 16 year old to drive home. Dwayne was very helpful in making this deal happen and even offered to deliver the car on the first day!! They will go the extra mile. More

Service Very prompt and friendly. Very nice facility. All the staff I dealt with were very professional and knowledgeable about what they were doing. Will be Very prompt and friendly. Very nice facility. All the staff I dealt with were very professional and knowledgeable about what they were doing. Will be back More

Efficient, great service We have always received excellent service from the Nissan service team. They are also very professional & courteous. We will continue to take advant We have always received excellent service from the Nissan service team. They are also very professional & courteous. We will continue to take advantage of the savings coupons also! More