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Nissan of Cookeville - Service Center

Cookeville, TN

4.8
305 Reviews

305 Reviews of Nissan of Cookeville - Service Center

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January 29, 2021

Steve Jones (Service Advisor) goes above and beyond to make sure my 2018 Nissan Titan is always taken care of. He is professional and friendly while striving to always take care of the customer. Steve J More

by Jeff Slagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Davenport, Steve Jones
Jun 09, 2021 -

Nissan of Cookeville responded

Jeff Slagle, your wonderful feedback and rating mean a lot to us. We cannot thank you enough for your loyalty to our dealership and the Nissan brand. We appreciate the opportunity to continue to serve you. Have a great day!

Jun 10, 2021 -

Jeff Slagle responded

Steve Jones (Service Advisor) always takes care of us on our Nissan Titans (2018 & 2020). From oil changes to warranty issues Nissan of Cookeville is top notch.

January 16, 2021

Steve Jones is a major asset to your business I came in for an emergency service visit as my driver's side window was stuck open. Steve got my vehicle in for service immediately and kept me informed as to More

by dennisperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Jun 09, 2021 -

Nissan of Cookeville responded

We appreciate the feedback from your recent service experience with us! We hope to be of service to you again in the future. Best wishes, Nissan Of Cookeville

December 29, 2020

Great service . Friendly staff. Knowledgeable about vehicle. Did not try to push extra items during service. My rogue has only been serviced at Cookeville Nissan More

by tinyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Scott
Jun 03, 2021 -

Nissan of Cookeville responded

Tinyl, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cookeville!

December 10, 2020

Everything works at this dealership. Service department does a great job maintaining my 2015 Altima. This time parts needed to be ordered and I was scheduled for the installation for the day after the part More

by afmsgret
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clinton was the service advisor
December 10, 2020

Steve diagnosed my problem quickly and the service department did their usual job in fixing my problem and was even able to do routine maintenance while I waited., Thanks. More

by mhead0716
Recommend Dealer
Yes
Employees Worked With
Steve Jones
November 28, 2020

The business was very busy, but my service appointment was right on time. The work was performed accurately and fast. Omar was friendly and helpful. More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
November 20, 2020

Gunnar was very efficient. My 30,000 mile service was completed, recalls checked, and my car was washed in less than two hours. I’ll gladly recommend Nissan of Cookeville to my friends. More

by larryctalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

The young man in the service department was short and quick almost like he didn't want to be there when asked a question he was short like he didn't have an answer More

by Bronaldj3Barney59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrek St.John
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2020

Great Dealership! Have sent our Neighbors there and Great Dealership! Have sent our Neighbors there and they bought a new Murano. Thanks to Omar, Jeff, and Scott. Happy Holidays! Norman Harriett a More

by timparoad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Benitez, Thomas Scott
October 02, 2020

Excellent service. Smart friendly staff all the way around. All ready sent a friend to your dealership and they bought a car. Also told them the service department is unmatched. More

by cardean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones
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