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Nissan of Cookeville - Service Center

Cookeville, TN

4.8
305 Reviews

305 Reviews of Nissan of Cookeville - Service Center

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September 04, 2021

The staff is very courteous. Even Dwayne who silver is this car two years ago came by to say hi as we are waiting for the service to be complete. It’s also very nice that they gave us a quick car wash aft More

by testermnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewayne McCormick, Omar Benitez
August 26, 2021

Excellent customer service , friendly employees, very efficient as far as getting my car into the service bay as soon as I arrived. I highly recommend Cookeville Nissan! More

by Melinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Nissan of Cookeville responded

Melinda, we are so pleased you enjoyed your visit to Nissan Of Cookeville! We appreciate your kind words regarding our service department. Thank you for your business! We look forward to seeing you at your next visit.

August 18, 2021

Excellent service, professional and quick. Very friendly staff and the wait time was less than expected. I highly recommend Nissan of Cookeville. Great experience, Thank you Gunnar. More

by Mommy218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Nissan of Cookeville responded

Hi! Thank you so much for your comments about Nissan Of Cookeville's staff! We strive to meet all your expectations and if there is ever anything we can do to improve, please reach out to me at any time. Once again, thank you for taking the time to give us your feedback. You may receive a more comprehensive survey in the coming weeks with additional questions. This email from Nissan will have the subject line "Nissan Owner First." This is an invitation to fill out a more detailed survey regarding your recent visit. Please take the time to complete this survey as it helps us to fully evaluate your experience and the employees who helped you. Sincerely, Breeanna Hodge Owner Loyalty Manager 931-528-7715 bpearson@nissanofcookeville.com

August 11, 2021

Steve and Clint were awesome as usual. They are professional and courteous even when delivering news you may not want to hear about your vehicle. Thank you. More

by richardebillings
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clint, Steve Jones
Aug 16, 2021 -

Nissan of Cookeville responded

Richardebillings, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Cookeville. We appreciate your business with our service department and look forward to working with you in the future.

August 10, 2021

Very efficient arrival and service. Neat and clean waiting area. Staff seemed to be friendly and willing to answer my questions. I will use this dealership again. More

by gavinmoffat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
Aug 16, 2021 -

Nissan of Cookeville responded

Hi Gavinmoffat, thank you so much for your positive comments about Nissan Of Cookeville! We appreciate your business and look forward to seeing you on the road!

August 08, 2021

I had a wait at the door for a few minutes. A car was in the middle and not moved forward. Steve noticed me and came to my car and took care of me. More

by swartzwj
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Aug 16, 2021 -

Nissan of Cookeville responded

swartzwj, We apologize for your wait time. We try to be as diligent as possible with keeping the drive moving. We appreciate your business and look forward to seeing you on the road.

August 04, 2021

We were provided with great service. From calling to make the appointment,all the way until the service was completed. They were fast and friendly and very efficient. More

by jules78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Nissan of Cookeville responded

Jules78, we're happy you found our staff to be so supportive during your experience here at Nissan Of Cookeville. We appreciate your business!

July 29, 2021

We just moved here from Houston, TX and I must say this dealership is 100% better than the one we left. EXCELLENT CUSTOMER SERVICE!! Gunnar is the best!! More

by pattym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Nissan of Cookeville responded

Thank you again for taking the time to let us know how we did. We appreciate your business and look forward to seeing you at your next visit. We hope you have a great day!

July 27, 2021

I am very satisfied with the way I am treated and the way that this dealership and service center takes care of all of our cars needs. More

by mllashaway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breeanna Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jones
July 27, 2021

Friendly people and service didn’t take as long as I thought it would! Dealership had a nice waiting area & bathrooms were clean. Great experience. More

by Dennis E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
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