Nissan of Clearwater - Service Center

The service at Nissan of Clearwater is excellent. Corporate Nissan service requirements/approval is AWFUL!!!!! I recently had to call Nissan Clearwater due to a dead battery that was still under warr Corporate Nissan service requirements/approval is AWFUL!!!!! I recently had to call Nissan Clearwater due to a dead battery that was still under warranty. A contracted service person was at my house to give me a jump start within 20 minutes of my call to Clearwater. I got my Rogue to the service center and Langdon explained that rather than automatically replacing the battery, Nissan Corp. requires several tests done. I misunderstood and thought I would only be a the dealer for 1 1/2 hours at most while the tests were done. Even though my battery failed the tests twice, I was still at the dealership 4 hours after I arrived. The dealership provided me a ride home and felt they would be able to replace the battery before closing that night 7:00 pm. I didn't hear anything that evening so I called the following morning at 9:00 am and was told that Nissan had denied the new battery the previous evening and the dealership service crew were once again going through the test procedures. After multiple test failures Nissan Corp. finally gave permission to put a new battery in my vehicle. I received a call from Nissan Clearwater and they arranged to have someone come to my home to pick me up. This was about noon and I was able to pick-up my vehicle and arrived home about 1:00 pm. The service people at Clearwater couldn't have been nicer, from the ladies taking the calls to the service desk people (mainly Langdon) to the driver who drove me to and from the dealership. By way of apology, they topped off my gas tank and thank me repeatedly for my patience. I understand, considering how expensive batteries are today, that Nissan Corp. wants to make sure replacement rather than recharging is really needed. However, after their own trained people tell them that the battery failed repeatedly and that they recommended replacement, they should have authorized it long before they did. It was a great inconvenience to me as I had other things I had to take care of. More

Ryan Todd was a very pleasant and knowledgeable service rep. My wife had a malfunction light turn on and we called the dealership service department and spoke with Ryan Todd. He was able to get us in for a rep. My wife had a malfunction light turn on and we called the dealership service department and spoke with Ryan Todd. He was able to get us in for an appointment within the hour. The service team quickly assessed and resolved the issue. The waiting area was clean, relaxing, and provided coffee and plenty of places to plug in a computer. We definitely plan on coming back for all of our service needs. More

they treat me with respect every visit . .they let me know what's going on with my vehicle the whole while I am there .they let me know what's going on with my vehicle the whole while I am there More

I have been here for 6 hours for a 2-hour job I have been waiting over an hour just to learn the status of my car and the staff is dismissive, ignoring my questions. waiting over an hour just to learn the status of my car and the staff is dismissive, ignoring my questions. More

Cristian was very helpful and friendly He helped with sending a video so I can truly understand whats going on in detail from the inspection. These guys are great! sending a video so I can truly understand whats going on in detail from the inspection. These guys are great! More

I am glad I bought my car from this dealership. I love my service advisor Ryan. He is so nice and helpful and he doesn’t try to sell things that aren’t needed. He is honest and I really am glad tha I love my service advisor Ryan. He is so nice and helpful and he doesn’t try to sell things that aren’t needed. He is honest and I really am glad that I have a dealership that I trust my car will be taken care of. More

This Nissan Dealership was clean, the staff explained the expectations and was very transparent about the cost of the work needed to complete the task expectations and was very transparent about the cost of the work needed to complete the task More

Ryan Todd is always so helpful to me when I need to get my car in. I just had knee surgery and can’t drive, but I had a nail/screw in my tire and it was leaking air a little. He had my car picked up, tires my car in. I just had knee surgery and can’t drive, but I had a nail/screw in my tire and it was leaking air a little. He had my car picked up, tires fixed and car brought back to me. So awesome with my car washed !! Thanks so much! More

Chris, gentleman who check me in was very thorough, professional and knowledgeable even though he was new to the job. The mechanic video was great. Checkout was smooth. I’m very pleased with all parts professional and knowledgeable even though he was new to the job. The mechanic video was great. Checkout was smooth. I’m very pleased with all parts of this dealership More

Everyone you come in contact with is kind and courteous. The waiting area is clean and the shop is clean. I like being able to watch the mechanic work on my vehicle. The waiting area is clean and the shop is clean. I like being able to watch the mechanic work on my vehicle. More