Nissan of Chattanooga East

Buyer beware! One of the worst experiences I have ever had. Run from this crooked dealership. I will never deal with Nissan again after experiencing their shady bu One of the worst experiences I have ever had. Run from this crooked dealership. I will never deal with Nissan again after experiencing their shady business practices. Spent my entire afternoon there with the intention of trading my vehicle and buying a new Rogue. The normal back and forth negotiations took place with Mike and we agreed on terms. I clarified with him multiple times the amount. I made out the check, paperwork was signed with the finance person and it was time to pay the balance and it was $6000.00 more than we agreed on. The finance person called Mike/salesperson into the office and he clarified what he had originally told us. The amount was $6000 less than the finance person was asking for. Mike and the finance person went back and forth with each other and then they finally said, oh we must have made a mistake. Both of them shrugged their shoulders like it was no big deal and said you owe us $6000 more. Then tried to get us to finance the rest. Total waste of my time, energy and total scam. Run from this dealership. This dealership gives Nissan a bad name. I don’t know how you people sleep at night trying to cheat people. More

I have purchased two cars from this dealership. A Rogue and a Titan. We love our Rogue and have enjoyed it from day #1. The Titan is a different story. Please make sure you take any new Nissan A Rogue and a Titan. We love our Rogue and have enjoyed it from day #1. The Titan is a different story. Please make sure you take any new Nissan on an extended test drive if you plan on using CarPlay (I don't know if this is the case with Android Auto). There is a bug in some Nissan vehicles that makes CarPlay unusable if you use your iPhone for audio & navigation at the same time. Nissan knows about this issue but they refuse to do anything about it. We have been able to duplicate the issue with multiple phones and multiple cables. They claim it is a software issue, but they refuse to honor their warranty and provide a software update that corrects the problem. We've seen this issue in our '22 Titan. We had the same problem in a '21 Armada that we rented from Enterprise. The manager of the Enterprise location down the street from this dealer said that they have had multiple Nissan vehicles with the same problem. Not only is there unbearable static when using CarPlay, the screen will freeze periodically. Most recently, the unit has started rebooting while driving down the road. Buy a Nissan - but make sure you're happy with the infotainment system before you drive off. As it stands right now, if you buy it and you find out later that it's messing up, you're stuck with it because Nissan can't/won't honor their warranty to fix it. More

I was lied to about a warranty and was told I got what I wanted for the car 19k out the door I looked at my contract and it was over that amt do not do business here wanted for the car 19k out the door I looked at my contract and it was over that amt do not do business here More

I went in to get Freon fixed they took advantage of me and fixed a lot of things . I have had Mold on my floorboard and the air conditioner or Freon is leaking and the tires are making a weird noise. I wi and fixed a lot of things . I have had Mold on my floorboard and the air conditioner or Freon is leaking and the tires are making a weird noise. I will never use the Nissan to fix my car they did do it right the first time around. Plus I could have had a wreck or a blow out on the new tire because the valve was leaking. I hope the manger or ceo or owner sees this review. Cater sold me the car nine years ago he is an awesome person dealer. More

Mike Goza and Jason Beasley at Nissan of Chattanooga East were AMAZING! They helped me find the car I wanted at the price I could afford. They went above and beyond what was necessary to make the sale and were AMAZING! They helped me find the car I wanted at the price I could afford. They went above and beyond what was necessary to make the sale and as a result have made me a customer for life. Thank you! More

Tom Farraday was fantastic. Not pushy and was a great communicator throughout the process. Definitely recommend buying with his help. communicator throughout the process. Definitely recommend buying with his help. More

I had every intention of buying a car from this dealership. Found the exact car I wanted on the dealership website and obtained my own financing. I was ready to walk in, trade in, and drive home in dealership. Found the exact car I wanted on the dealership website and obtained my own financing. I was ready to walk in, trade in, and drive home in the car that I wanted. But that's not what happened at all. When I got to the dealership the car wasn't waiting for me to test drive, instead the salesman immediately went to the appraisal process for my trade in. Seemed odd that I wasn't offered a test drive right off the bat but didn't think much of it. The salesman then took me to his office where he wanted to offer me different finance options that I didn't want. I had the financing already taken care of with my credit union. I declined and that's when it happened. The salesman then "admitted" that the car was gone and "had been sold an hour before" I got there. Now with drive time, that means that car was gone no less than half an hour before I left my house. Why couldn't I have been told that before I wasted my time if that was truly the case. Far more likely is that it wasn't the case and the whole charade was just to get me in and sell me a new car instead of the one I'd wanted the entire time. It's a shame that these types of tactics are used. Disappointing to say the least. More

I live one and half hours from the Cleveland dealer but it is the closest one to me. They charged me 100.00+ for a diagnostic test on my 2012 Frontier 4x4, I was fine with that. The problem was they told m it is the closest one to me. They charged me 100.00+ for a diagnostic test on my 2012 Frontier 4x4, I was fine with that. The problem was they told me I needed a new transfer case at a cost of over 3000.00 ( I have the paperwork) this was not an acceptable answer to my problem. I didn't want them to repair it ( due to the distance) just let me know what needed replaced so a local mechanic could do the repair. Apparently they couldn't pull this off. Ended up going to a transmission repair shop and found out the problem was a motor that ingages the 4x4 at a cost of 450.00. Been running great ever since I'm not even sure they know how to operate the diagnostic system or even hooked my truck to it. This place is great for an oil change but so is Jiffy Lube, I did get a hundred dollar car wash. More

After looking at several dealers for a new Murano I stopped by Nissan of Chattanooga East and was promptly greeted in the lot by Mike Goza. Mike was very personable and professional as I went over my i stopped by Nissan of Chattanooga East and was promptly greeted in the lot by Mike Goza. Mike was very personable and professional as I went over my interest in a new Murano. I wasn't there to kick tires but to trade if we to could reach an agreeable price. This is where Mike's professionalism no xx attitude stood out and impressed me. We promptly reached an agreement on the trade and closed the deal, processed the paperwork and I drove away in my wife's new Murano. If you're looking for a new vehicle I highly recommend going by Nissan of Chattanooga-East and speaking with Mike Goza, you will be glad you did. To Mike , thanks for your assistance, Pat Byrum More