Nissan of Cape Coral

Cape Coral Nissan dealership . .... This dealership, What a BIG mistake ...... After the new vehicle purchase..... I have had issues with service Dept. covering items under wa .... This dealership, What a BIG mistake ...... After the new vehicle purchase..... I have had issues with service Dept. covering items under warranty. I had to go to another dealership to get the items covered under warranty, with no problem at all ... In one case..... I have been waiting on a part since January 2022 with them, for my vehicle , and another dealer tracked one down and made a call and had it within 3 weeks without me asking ..... When I told this dealership ,about the other dealer covering the items under warranty , they got defensive and did not apologize for not following through, and they tried to act like the other dealer was doing something wrong or shady . When in fact the other dealer, provided true " Customer Service" that this dealership Failed to provide. Vehicles ALL have (adjusted market value) mark ups over manufacture suggested retail price ..... ( SINCE THEY HAVE OPENED ) NO DEALER SHOULD BE CHARGING OVER THE manufacture suggested retail price .... They have their salesmen circling around like vultures on a golf cart outside waiting to grab you before you get to the door BIG minus there I have noticed a lot of employee turnover since I purchased from them.... The dealers in Cape Coral and Fort Myers that have that "Miami" way of dealing with their customers.....Does not suit me at all. A big turn off also.... I do not want to feel Hustled when I am looking for a vehicle . More

This dealership has the worst service and does not take care of there customers. I will never shop here again. The very first time i had my 2020 Nissan Altima oil change done, the mechanic took over 2 hou care of there customers. I will never shop here again. The very first time i had my 2020 Nissan Altima oil change done, the mechanic took over 2 hours to complete and left the oil cap off so when I drove away, engine light came on and oil spilled all in my engine area. Second experience was when I must have received bad fuel filling up and my car stalled and wouldn't start. I had it towed to the nearest Nissan dealer in Naples Florida and they charged me just about $1000 to repair. About a month later I started getting an engine light , tried calling Sutherlin Nissan to schedule an appointment but they don't give out Loner cars and expect you to pay for a rental. They expected me to bring min my car in the AM during the week and force me to rent a car or take off from work so I refused. This went on for about a month. Finally I agreed to bring in my car at 2:30 pm on a Wed so that they can look at my car and see what the issue was. From the moment I first walked in and met with the service writer, he mentioned that I will be charged a $100 fee for them to just look at the car. Then they told me that I drove the car too long since the last repair so It wouldn't be covered if the issue was related the fuel system. I refused to pay the $100 for them to just look at the car when I knew the issue was related as I could hear my fuel pump making noise. When I had the first issue with the bad fuel, they were supposed to replace the fuel filter, replace the fuel pump, drain the tank and check the injectors. That would be common practice. If I would have left my car with Sutherlin Nissan, they would have charged me at least $1000 for something that Nissan didn't do. I had the work done myself and it cost me only $58 when I went to remove the fuel pump, the top 4 screws were never put back on, and when I removed the fuel pump from the gas tank, I found stuff floating around inside my tank and all over the fuel pump. The fuel pump was never replaced nor was the fuel tank drained and cleaned. I will never purchase a car from any Nissan again, especially Sutherlin Nissan. They wanted to charge me right from the beginning . As there customer, they should have given me a loner and checked it out first before wanting to charge me. More

Fue increíble el servicio que recibí hoy en Sutherland Nissan con Raynel. Me ayudo con mi carro que estaba teniendo problemas. Fue muy educado y professional lo recomiendo si están en el mercado para un v Nissan con Raynel. Me ayudo con mi carro que estaba teniendo problemas. Fue muy educado y professional lo recomiendo si están en el mercado para un vehículo. More

Giankarlo Serrano es lo mejor que nos ha pasado. Gracias x tus servicios el mejor vendedor que conozco tenemos ya dos carros gracias a él 🤩 el error más grande de Cape Coral dodge fue dejarlo ir. De ahora x tus servicios el mejor vendedor que conozco tenemos ya dos carros gracias a él 🤩 el error más grande de Cape Coral dodge fue dejarlo ir. De ahora en adelante compro en Nissan. More