Nissan of Athens

Anxiety FREE experience! Dana Bowen was diligent about sending me info about the car I was interested in. Andrew Murphy, my used car sales rep, is courteous, knowledgeable a Dana Bowen was diligent about sending me info about the car I was interested in. Andrew Murphy, my used car sales rep, is courteous, knowledgeable about the vehicle and, most importantly, honest! Alex DeOliviera, finance guy, had me in and out in 30 minutes max. The guys even offered to drive my old car back to Buckhead for me, which is incredibly thoughtful considering traffic and 1hr + commute one way. I visited a private dealer prior to going to Nissan of Athens. They planned on selling me a car that was in more than one accident while focusing on how clean Carfax report was. Luckily my advisor (Dad) came to check out the car and found serious frame problems, otherwise I would have been stuck with an unsafe vehicle for years to come. Nissan of Athens and every employee I made eye contact with are friendly and professional. I felt the pride that drives their outstanding customer service as soon as I stepped out of my car. Thank you again- Dana B, Andrew M and Alex D!!! More

Very nice people Auston was an amazing salesman. He was so friendly. I told him what i was looking for and he helped me find what i wanted and the price was reasonable Auston was an amazing salesman. He was so friendly. I told him what i was looking for and he helped me find what i wanted and the price was reasonable. He helped me get the best payment that i was able to pay within my budget. Service was very fast and i felt very welcome. More

From salesmanship to friendship Nissan of Athens built a foundation of trust with me many years ago. From the service department to the sales department, the consistency of caring fo Nissan of Athens built a foundation of trust with me many years ago. From the service department to the sales department, the consistency of caring for the customer is carried through in a manner that makes me come back year after year. In search for the perfect van for me and my four doggies, I went straight to Nissan of Athens and after a few trips, the right van was there just waiting for me! That's when I met Isaac Cruz. Mr. Cruz went far and beyond to help me in any way he could to make sure my experience was exactly what it should've been. From the sale to the follow up he excelled in every way making for an immeasurable addition to the sales team at Nissan of Athens as well as someone I consider a dear friend now. Thanks, Nissan of Athens for choosing such caring people to build your dealership family! More

Excellent service! I went to Nissan of Athens just to get my vehicle serviced and I was amazed with the customer service I received. Everyone I came in contact with was I went to Nissan of Athens just to get my vehicle serviced and I was amazed with the customer service I received. Everyone I came in contact with was very nice and helping. More

Great experience!!! Issac was great! As matter of fact everyone was. Very friendly atmosphere. Snacks and beverages were available. I felt at home from start to finish. A Issac was great! As matter of fact everyone was. Very friendly atmosphere. Snacks and beverages were available. I felt at home from start to finish. As I drove off in my brand new Nissan Sentra I knew that the whole team at Nissan of Athens did their very best to get me in that car. And also at a great price. More

No lo recomiendo Llamé a este lugar preguntando por un Nissan Roque me dijeron que lo tenían por eso fui cuando yegue me dijeron que el carro no le servía el motor mi Llamé a este lugar preguntando por un Nissan Roque me dijeron que lo tenían por eso fui cuando yegue me dijeron que el carro no le servía el motor mienten para que uno baya a perder el tiempo más de una hora de manejar Solo para que te digan que no la venden More

Great Service We took both our cars in to be serviced as My wife's is a 2015 and my daughters is a 2009. The service advisor Kelly was great to wok with. The work w We took both our cars in to be serviced as My wife's is a 2015 and my daughters is a 2009. The service advisor Kelly was great to wok with. The work was completed as promised, fair pricing and explanation of the additional work needed for the 2009. The motor mount was worn and during inspection it was noticed and brought to our attention. The part was not available until the next day ( as discussed up front ) and the car was repaired and cleaned by 9:30 the next morning. Kelly was great to work with and we look forward to working with him in the future. More

They just don't care! May 2015 was when I first came in to look at pre-owned Maximas. The salesperson did not help me find what I wanted, instead tried to sell me an Altima May 2015 was when I first came in to look at pre-owned Maximas. The salesperson did not help me find what I wanted, instead tried to sell me an Altima. I was called incessantly for weeks. I bought a Maxima, exactly as I planned, on May 13th at Sutherlin Nissan. You lost that sale. I then took my sister to your dealership, as a cash buyer. She looked at an Altima. Your amazing staff walked out, told her the price was on the window, and that was the end of it, and said come get me if you want it. We went directly to Athens Ford and purchased a Ford Focus. Paid in full on the spot. That's 2 sales lost. I still used Nissan of Athens for my service needs. In December 2015, I had my oil changed to synthetic. About 2 weeks ago, I began getting calls, emails, and texts offering me a "customer appreciation" 5 buck oil change. This, after the first few texts, became a free oil change expiring August 20th. This directly coincided with my mileage requiring an oil change. My assumption was that they were using my service records to initiate this contact "thanking" me for being a customer. I scheduled the appointment via text with Nicole. I show up to be told that they are very sorry, but the text didn't apply to synthetic oil changes. I calmly explained that I'd taken an hour off work and driven there based on Nicole's correspondence. Melissa then approaches my car, passenger window rolled down, saying she made her text me that many times until I replied and that she made a mistake. Further saying that she should have put a disclaimer on the texts, and would moving forward. All the while, a lady standing behind gawking at me. It was a very unpleasant exchange. I was then offered the oil change at $45. I, again, pointed out that I'd just lost an hour of work due to their barrage of messages and explained as I have here why I wouldn't have questioned or called to check if it applied to synthetic oil changes. That was the advise given, call to check. Really!?! As a customer, who has used your service department for 3+ years, I've never had an issue. I've never had a text like this, or been messaged over and over. No way would I have ever expected this to happen. I should add that I always take the time to do the survey after. I get the text reminder, the email and video message, and the overall begging to complete it with perfect scores--and I do. I called to make a complaint and was told no sales manager was available, but they'd promise to call me back the same day. No call. I called again and spoke to the "customer service Manager" who promised to look into it and get back to me. That didn't happen either. Finally, I called again today, only to be told that the managers were either on vacation or not there on Fridays. While this has all been great fun, I'll be making future service appointments elsewhere. I cannot believe that a local dealership cares so little about losing customers. I'll leave you with this--I was there to have an oil change, a fuse replaced, a light assembly looked at, tires rotated, and rotors checked-so there was money to be made. I'm disgusted by the lack of availability of managers to handle problems that shouldn't be problems in the first place! More