Nissan South Morrow - Service Center

Left me with a car that was unsafe to drive My 2018 Nissan Versa lost power steering Saturday. Three caution lights came on: brake light, battery light, and oil light. Randy was my service supe My 2018 Nissan Versa lost power steering Saturday. Three caution lights came on: brake light, battery light, and oil light. Randy was my service supervisor and was dismissive from the start. I had my car towed there and he claimed that there was nothing wrong with it. It drove perfectly, he said. I explained that i was nervous and that i felt it was a safety hazard for my car to just stop having power steering while driving. He said that there was no evidence of a problem. He was belittling and acted like i had made the whole thing up. I do not understand why he did not try to figure out the problem further or get a second opinion. When i told him that i had ignition issues he ignored me saying that the recall did not match my vin. That is fine but if he cared wouldn’t he ask for another opinion since my safety is at risk? When i asked him what Nissan would do if i had the same stall problem and go in a wreck because of it he said it was not his problem. Gerardo then took me aside and tried to help.. he was concerned for my safety because he saw that my car was towed in. He offered to get the manager and help me by Randy overpowered him and insisted that it was fine to drive. He did not even acknowledge my ignition issue in the paper work. i urge everyone to steer clear. They do not care about customer safety. I now have in my possession a car that has issues and was not fixed. Shame on them for not car8g for the safety of customers. More

Holes in the bumper We recently (April 2019) purchased a 2019 Rogue after purchasing a 2018 Kicks in November of 2018. So, our first experience lead us back to this deal We recently (April 2019) purchased a 2019 Rogue after purchasing a 2018 Kicks in November of 2018. So, our first experience lead us back to this dealership. After bringing the Rogue home, we took the front dealer tag off of the SUV. To our utter surprise, holes were drilled into the front bumper of our $40,000 SUV. My husband went to the dealership and was told they were required to put the dealer tag on the SUV and that all vehicles have holes drilled in the bumper to attach the tag. I suppose it slipped their mind that we purchased another SUV in November and there were NO HOLES drilled in our Kicks. The parts manager was supposed to call my husband to discuss ordering something to coverup the holes-it has been almost a week and NO PHONE CALL. Since then, we have ordered (at our expense) bumper plugs to cover up the holes. Most dealers support the front dealer tag using brackets that attach from the backside of the bumper so that no holes are drilled in the vehicle. This has been our third experience with service/parts at this dealership and there is a pattern developing of excuses which has lead us to another visit of experiencing unsatisfactory customer service. I am not sure they are living up to their motto, "Making the impossible possible." My husband has also left numerous messages for the GM...crickets! More

Not Helpful I made an appointment to have my son's Nissan Kicks oil changed and tires rotated. I pulled in and got out of my car and for the longest time no one I made an appointment to have my son's Nissan Kicks oil changed and tires rotated. I pulled in and got out of my car and for the longest time no one addressed me. Finally someone said they would be right with me. The service manager came out and asked if he could help me. I told him I was there for the first service on the car and I had a sticker on the car saying the first service was complimentary. He said, "We don't honor these anymore, but we will this time." Why say that? Like you are doing me a favor?? So, then he placed me with an advisor, Randy. Randy was helpful and answered all my questions at this time. I was told that the rotation is not included in the free service-which was fine. After waiting almost two hours, I asked Randy about the long wait for an oil change and tire rotation. His first response when I said I had an appointment was, "That is an appointment with your service advisor." I responded, "Well, that is misleading when you sign up for service." Then he proceeds to tell me that they are really busy today. I was never told they were busy and that an oil change and tire rotation would take longer than expected. I conveyed that it was not good customer service to not give an estimated time of waiting. At this point, Randy got on his computer and began to ignore me, I asked him was that all the answer that he was going to give me and he said it was an honest answer and then ignored me again. While standing there, my car was brought around. I told him I knew a survey would be sent out and I was not happy how I had been treated...especially since we had just bought a 2nd car from the dealership within the past week. Randy told the service manager that I was not happy, so he came over to speak with me. I told him my concerns and he told me the same thing, that they were very busy-which is an EXCUSE!!! He asked what he could do and I said comp me for the tire rotation-which they did. Second visit 5/11/2019-the check engine light is on. ALL THEY DID WAS CLEAR THE CODE!!! AND...there is NOT even a record of having that done AND they did not list that the tires were rotated on the first visit....so were they??? My son took his Kicks to another Nissan service department today (5/17/19) and they actually did service on the car and found a problem with the O-ring seal. I will not return with my son's 2018 Kicks or my bring my 2019 Rogue to this service department!!! More

Great experience AGAIN!!!! I came in for service to have my oil changed and while waiting, dedited to look around. I learned there was an awesome rebate being offered and afte I came in for service to have my oil changed and while waiting, dedited to look around. I learned there was an awesome rebate being offered and after inquiring, I decided to trade my 2015 Altima for a 2018 Altima. This is my 7th Altima purchase (6 purchased at this dealership). I absolutely love the wonderful service each time. I especially want you to know, my sales rep. Nick is a GEM!!! More