Nissan Of Redlands - Service Center

First I arrived @ 7am to have them check my onboarding "Car Play system" as the system doesn't connect with my phone and if it does, after I set what I want from my internet out side of the car, it stops "Car Play system" as the system doesn't connect with my phone and if it does, after I set what I want from my internet out side of the car, it stops connecting... many other issues. I explained the many issues, After, 3 hours of waiting and I had to go and find someone, the technician basically told me, nothing was wrong... I showed him on my phone, and nothing.. he said it was my phone, and I needed to upgrade it, after telling me he was trying to help, but he doesn't get paid unless he does something they can bill. for. I stayed another hour, to upgrade my phone-- then had the service people check, and it still did not work. The technician told me that I would have to take a photo of the problem while I was driving so they could sent it to the Nissan company to believe there was a problem--- another inappropriate comment. Then the main service manager I was assigned to said they could try something else, and it would take an hour. As I had already been there for 4 hours, that was an inappropriate thing-- should have tried that much sooner. Then I was told, there was nothing else they could do, but comeback during the week when the main Nissan place was open. I work full time and travel-- I do not have issues connecting to any other GPS system in a rental car -- so not my phone. While waiting, I talked with several other patrons there who were having the same problem with their system and no one was paying attention to it. I came home and restarted everything, even tried other phones in my family.. nothing. I don't appreciate the service, attitute of the staff as it was my fault the system doesn't work nor, being inconvenienced of being told to come back during regular business hours. No one has followed up with me, to see I am still having the problems a week later... The worst customer service! More

I purchased a lifetime of oil changes with my Nissan, it was written into my contract. Now the new owner is canceling the policy. I want my money back. I now have no reason to buy a Nissan again. was written into my contract. Now the new owner is canceling the policy. I want my money back. I now have no reason to buy a Nissan again. More

Great customer service Jahan Carter is very professional and attentive every time I come, he always give me suggestions on what I need to keep my vehicle running properly. The store is always clean and I ap and attentive every time I come, he always give me suggestions on what I need to keep my vehicle running properly. The store is always clean and I appreciate that., More

Easy check in. Took care of the car issues. Wonderful service. Thank you Chris and your team Took care of the car issues. Wonderful service. Thank you Chris and your team More

wait more that 2 hours for a oil change and rotation my appointment was at 7 am and I left after 9 appointment was at 7 am and I left after 9 More

They would not honor my platinum card that gives me free car washes for the life of the car because there are no longer Metro, which really sucks they’re still Nissan car washes for the life of the car because there are no longer Metro, which really sucks they’re still Nissan More

The staff is professional and knowledgeable. It’s easy to make appointments online. This is my second Nissan. It’s easy to make appointments online. This is my second Nissan. More

I had the worst experience if my life in the Service Area. One of the staff, was Very Rude when i asked for help. Her name is JENNIIFER. NOBODY GREETED me when i came in. i WILL NEVER GO TO THIS PLACE Area. One of the staff, was Very Rude when i asked for help. Her name is JENNIIFER. NOBODY GREETED me when i came in. i WILL NEVER GO TO THIS PLACE AGAIN. Sad to say i bought my car feom this place 5 years ago. More

Adan’s customer service was superb. He was extremely helpful to me as he effectively communicated all my car service needs and making sure I had a rental car in the mean time. He was extremely helpful to me as he effectively communicated all my car service needs and making sure I had a rental car in the mean time. More

Took about 2 hours for a tire rotation. Additionally, they took the new sticker off that stated my next service and put a mileage that is less than my current mileage as my next service. Additionally, they took the new sticker off that stated my next service and put a mileage that is less than my current mileage as my next service. More