Nissan Of Redlands - Service Center

Always a great experience when I bring my armada in for service very friendly sale and service staff even the service manager always has a smile on his face, very clean enviroment to wait in even the parki service very friendly sale and service staff even the service manager always has a smile on his face, very clean enviroment to wait in even the parking lot is clean shows that management take pride in there work and how the customer feel. More

I took my car in for a routine service, which was only supposed to take 30 minutes and it took 1 hour. Check out was also taking a really long time. I didn't complain, but I wasn't very happy about the supposed to take 30 minutes and it took 1 hour. Check out was also taking a really long time. I didn't complain, but I wasn't very happy about the whole thing. The manager, who sits in a glass office, gestured for me to come into his office. He asked me if everything was alright, and I shared with him my frustration. He wrapped everything up quickly and not only didn't charge me, but gave me 3 more oil changes at no charge. What impressed me was I didn't have to complain (which I don't usually do) he saw I was unhappy and wanted to know why. This shows a clear dedication to happy customers. I have since had other services done and clearly customer service is their main priority with EVERY member on his staff. I don't know if their prices are high or low because I don't have a reference to go by. But I assume all dealers have to go by some kind of standardized guidelines. I'm tired of being treated like a number and Metro Nissan of Redlands has eliminated that notion altogether. I wouldn't go anywhere else. More

I felt comofortable enough negotiating over the phone, that the first time I ever stepped foor inside the dealership I had my checkbook with me. Against conventional wisdom, I went into the dealership wi that the first time I ever stepped foor inside the dealership I had my checkbook with me. Against conventional wisdom, I went into the dealership with the intention of no haggling, simple and clear negotiations of the financing. That, thankfully is exactly what I got. I purchased a 2011 Juke, having my tire censors checked and fixed (hopefully soon), and hope to be out of here soon. My reviews are based on the buying experience, we'll see about the "timely" service! More

I had horrible experience with Nissan Service Dept & will most likely never purchase another Nissan. I have a '05 Frontier with very low mileage 44,094 miles. I was driving the truck when the service li will most likely never purchase another Nissan. I have a '05 Frontier with very low mileage 44,094 miles. I was driving the truck when the service light came on. I determined the transmission fluid was low so I refilled the transmission with fluid. When my service light remained on, I took the truck to Redlands Nissan & then my horible experience began. The service analyst Gene alleged I put 4-6 extra quarts of transmission fluid in the vehicle & that is what caused the transmission damage. That was a lie & I told Gene I did not put that much extra fluid in the truck & I explained I used the transmission dip stick as the measuring gage when I added the fluid. I advised Gene I had rec'd an extended warranty notice from Nissan & as my truck only had 43k+ miles & any transmission work should be covered under warranty. It was obvious from the start Gene had no intent on handling anything under warranty but he said he would diagnose the problem. I brought the truck in for service on 3/23/11, a few days went by without any word from Gene so I called & he said the computer diagnosis was complete but they would need to actually look at the transmision to verify exactly what as wrong. Because Gene was insistant that the work was not covered under warranty I had to authorize the work to begin & I asked Gene to do what was needed but to save the transmission fluid so I could veriy his claim of the excess fluid he alleged & so I could also have my mechanic examine the fluid or any contaminents. After the initial service was done, Gene informed me the fluid was not contaminated, the work would not be covered under the extended warranty, nor would the work be covered under the normal warranty as my warranty had recently expred. Unfortunately & for some reason, Gene did not keep the old Transmission fluid which pevented me from having a 2nd opinion. When I initially brought the truck in, I asked could I have my mechanic examine the transmssion but I was told no as that would void any warranty; so I authorized the transmission problem diagnosis. At that point in time I was $800+ in the service & I was hoping the transmission warranty would cover the damage. I will now make a long story short. I wond up paying in excess of $1900 to get my vehicle release, I spoke with the extended warranty company to have them handle the payment & Mary Ellen who Gene referred me to said Gene told her I caused the transmission dmage by putting 4-6 extra quarts of transmission fluid in housing therefor, the extended transmission coverage would not aply. I have a major problem believing my truck with only 44,000 miles on it would need any transmssion work, let alone transmision work not covered under some type of warranty. The way I was lied to by Gene 1st about the cause of the damage & secondly by his destroying of the evidence ie the old fluid inside the transmission when the transmission service was done has left me very disappointed with Nissan Corp & especially Redlands Nissan. I have previously purchased 3 other Nissans' & this truck as my 4th Nissan. I am very disappointed it took 5 days for the service dept to diagnose a the alleged problem but then only a few hours to complete the repairs after I was left with no other choice but to say ok, do the repairs. More

OK so I have an 05 altima. On Tuesday 10/19/2010 it shut off on me while I was driving on the freeway. Well I looked into it and found out their was a recall on the engine and engine cooling, witch will mak off on me while I was driving on the freeway. Well I looked into it and found out their was a recall on the engine and engine cooling, witch will make the car die while in motion. So I contacted Metro Nissan of Redlands and took the car to them. Well after a few hours Chris called me to say that it was the recalled part but the car was not covered under the free fix of the recall due to my milage was to high. The milage on my car is at 150,266 but the recall only covers to 150,000. What a joke I didn't know that a recalled part could have a milage or a time limit. And if there are limits to their recalls shouldn't they be sending warning out. I am the original owner of this car so Nissan should have sent me something in the mail to state the recall and the limitations. I never got that. So I'll never buy another Nissan again. I sure hope people take my advice and put some thought into their next car purchase. Thanks Eric Macias More