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Nissan Of Muskogee - Service Center
Muskogee, OK
7 Reviews
7 Reviews of Nissan Of Muskogee - Service Center
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June 29, 2021
Scheduled a service appointment online, brought vehicle to shop at the service time, was advised to give them a minute to look at it. The service guy came back to tell me that I should've scheduled the app to shop at the service time, was advised to give them a minute to look at it. The service guy came back to tell me that I should've scheduled the appointment over the phone because their appointment scheduler is not update them properly. What's the point of the online option? I disregarded the passively rude comment/suggestion, and was offered a ride home with the promise of me getting my vehicle back today if they fix it or if they have to order parts, I agreed and accepted the ride home. I called when I got home to confirm that the repair would be under warranty and was advised that my car is still under the basic warranty and that I will receive a phone call about my car. I had to call them at 5:00 pm because I never received a call or update about my repair and they close at 6:00 pm. I was offered to leave my car overnight because the technician didn't get a change to look at my car. When I inquired about the rental option (at no-cost) that I received in the mail if my car has to stay overnight for a repair, I was then offered to come pick my car up or have someone pick me up to get it, and the rental option isn't valid because the car was not diagnosed and they need that to confirm that the warranty will cover the repair. So basically, they want me to bring my car back early in the morning, cause the "earlier, the better" for it to possibly get looked at. They had my car since 10:00 am and it would've been nice to get a phone call update instead of assuming that I would be okay with leaving my car overnight without confirming it with me. I also let service guy and the guy that drove me home that I had to pick someone up from work at 5:00 and they didn't even bother to make a note on my service order of that information but I had to call them for an update. I wonder where everyone's customer service professionalism went to? Hmmm.... More
by DoBetter
Employees Worked With
Thomas E. and Ryan S.
April 09, 2019
Review Very friendly and knowledgeable group of professionals! Have done business with this organization as a very satisfied customer for many years, now ive Very friendly and knowledgeable group of professionals! Have done business with this organization as a very satisfied customer for many years, now ive joined their assembly as a sales consultant as well. More
by hollywood
Employees Worked With
Greg Stout
March 15, 2019
Services Nissan of Muskogee, is awesome. I have been coming here for years and only get treated with upmost respect. Very clean facility, the staff is very cou Nissan of Muskogee, is awesome. I have been coming here for years and only get treated with upmost respect. Very clean facility, the staff is very courteous. More
by pattyt66
Employees Worked With
n/a
January 18, 2019
Service very knowledgeable and respectable Every time I go to the service dept they treat me with respect, I really like the fact I can stop in for a Oil change at anytime. Every time I go to the service dept they treat me with respect, I really like the fact I can stop in for a Oil change at anytime. More
by greg.stout@nissanofmuskogee.com
Employees Worked With
Thomas and Greg in Sales
September 08, 2016
They quoted me a diagnostic fee of 110.00 to look at why my The time before this on my 350Z, I took it in for an oil change and to repair/ estimate why my hatch won't stay open. They called to say that I needed The time before this on my 350Z, I took it in for an oil change and to repair/ estimate why my hatch won't stay open. They called to say that I needed 2000 plus on the engine diagnostics...due to the age of my car (2005)! When I got upset about the fact I hadn't asked for engine diagnostics, that was not on my bill when I picked it up. Ironically enough, I didn't get the standard dealership survey after that visit. More
by Not satisfied
Employees Worked With
Trey
