Nissan North - Service Center

Salesmen was great and negotiations were smooth. After that it went down hill with numbers not matching, vehicle not functioning properly and the maintenance department is aweful that it went down hill with numbers not matching, vehicle not functioning properly and the maintenance department is aweful More

disappointed and unpleasant experienced not very good we are very disappointed and unpleasant.not good dealership.very bad experienced for us.when we talked to the dealership for what car we want..we did we are very disappointed and unpleasant.not good dealership.very bad experienced for us.when we talked to the dealership for what car we want..we didnt get it they give us the wrong car and price of the car more expensive .so we decided not get of this dealership there service is not very good !!! More

Service department--poor communication I called for an appointment because I kept getting calls from the dealership reminding me that I needed to come in. When I spoke with Kendall Smith h I called for an appointment because I kept getting calls from the dealership reminding me that I needed to come in. When I spoke with Kendall Smith he said that there were appointments for the same day or next day available. I told him I would bring my vehicle in at 7:30 am the next day. After looking at my last visit he said I would probably just need an oil change. When asked, he said it would take 45 minutes to an hour. I showed up at 7:25 am and there were three cars ahead of me. After being told by a different technician that the wait would be one hour to one hour and 15 minutes, I brought up what the K S moth tech had said the day before. It didn't matter what was told to me yesterday; the wait would be longer. I said that (the service department) needs to communicate better. The tech I spoke with the day before said that he never said that I had an appointment; he said he told me on the phone that oil changes are first come first serve only. I strongly disagree. I was encouraged to bring my car in either the day I called or the next day. At no time in our phone conversation was I told that I would have to wait longer than 45 minutes to an hour. At no time was the phrase "first come first serve" mentioned. Just be aware of this when you bring your auto in to this dealership for service. More

I called in to schedule an Appointment for my Nissan Rogue 2008 which is making an engine sound. The guy who picked up the call at Service Center (Saturday 01/25/2014 8:12 AM Eastern Time) said he has n Rogue 2008 which is making an engine sound. The guy who picked up the call at Service Center (Saturday 01/25/2014 8:12 AM Eastern Time) said he has no available time before Tuesday; which is fine. Since I work on weekdays, I asked whether an appointment on next Saturday or any other weekend could be available. He flat out said 'No'. Then when I said thank you, I will have to look somewhere else - he said Ok, and then hung up as if he did not care. He did not even make an effort to accommodate the timing or offer an alternative. He was like, I am the boss, I do not care what your constraints are; either my way or highway. More

I bought a 2011 Nissan rouge from this dealer back in February of 2011, I had special orders with the vehicle and upgrades, no problems at all. I kept up with the maintenance schedules and the Nissan run February of 2011, I had special orders with the vehicle and upgrades, no problems at all. I kept up with the maintenance schedules and the Nissan runs good. I recently have some sort of problem with the front end making a loud noise when driving over 35 mph and disappear almost going 65. My sun roof started whistling too. So, I called Nissan north to talk to the salesman I dealt with, unfortunately, he had moved on, so I talked with the service manager, discussed the problems and scheduled a appointment to repair the problems. so far so good. I will write more about how the repairs went. More