Nissan Kia of Middletown - Service Center

HORRIBLE HORRIBLE HORRIBLE BROUGHT 2012 KIA IN FOR SERVICE AND THEY TOLD ME I NEEDED A NEW MOTOR, AND THAT IT WOULD BE COVERED, EVEN THOUGH I AM STILL UNDER WARRANTY. BROUGHT IT BROUGHT 2012 KIA IN FOR SERVICE AND THEY TOLD ME I NEEDED A NEW MOTOR, AND THAT IT WOULD BE COVERED, EVEN THOUGH I AM STILL UNDER WARRANTY. BROUGHT IT SOMEWHERE ELSE AND THEY FIXED THE CAR FOR $150.00 More

Brought my 2013 Kia Optima in to address steering issues that are occurring with this vehicle. More specifically , there is a constant pulling to the left, causing me to veer across the lane many times (ve that are occurring with this vehicle. More specifically , there is a constant pulling to the left, causing me to veer across the lane many times (very dangerous), and the car will not drive on center. The vehicle received a 4 wheel electronic alignment. The issue was not corrected. Did some research and discovered that there are dozens and dozens of complaints on this issue and that Kia is aware of this steering malfunction occurring. Called back and spoke with Scott Paley, Service Manager, who claims to be completely unaware of any steering issue with these vehicles. He explained that he would do some research and get back to me in a few days. I waited 3 weeks and no follow up from Scott. Called back and left him a voice message and three days went by, no follow-up. Called again demanding to speak with him and was told by a service rep "he stepped out and I'm not sure if he is returning to day." Ok...let the run-around begin. When I finally did get a hold of Scott, there was no apology, no explanation as to why he never called me back except to say that he was out for two weeks with broken ribs. Might I add he said it very indignantly and with no regard to my situation and the danger this steering issue poses. I asked who is manager is and he wouldn't tell me. Kept saying that he is the manager. Finally he put Andy the Sales Manger on who was just as rude as Scott and he ended up hanging up on me because "I wouldn't let him get a word in edge-wise." Stay away from this dealership at all costs as there is absolutely no professionalism or accountability from anyone I've spoken to yet. I've contacted Kia Corporate and my attorney, so I will update as to where this goes. More

I have bought several cars from this dealership. In the past couple of years I have had nothing but bad experiences with this dealership. They installed a remote starter in my sentra and they do not have t past couple of years I have had nothing but bad experiences with this dealership. They installed a remote starter in my sentra and they do not have the paper work for putting the starter in. They put the starter in wrong and left a piece hanging and then proceeded to blame me for the hanging piece. The starter was installed before I even picked up my new car. Everyone in the dealership was EXTREMELY RUDE and talked behind my back and bad mouthed me in front of other customers since I was upset they didnt have the paper work and were trying to void my warranty. I know this as my daughter was sitting in another part of the dealership and heard. I will never buy a car from this dealership and I only go back when ABSOLUTELY necessary. More

Purchased a used vehicle from this dealership. Asked sales rep to verify integrity of battery as I needed a car in great working condition. A mere 5 months later, battery is dead. Returned to dealers sales rep to verify integrity of battery as I needed a car in great working condition. A mere 5 months later, battery is dead. Returned to dealership for assistance. Was belittled and lectured by the unprofessional, customer service- lacking sales manager, Andrew Rodriguez. Was told that I purchased a used car and the battery was OK when the car was sold. No consideration was given otherwise. Also needed another minor part that was discussed during the sale, took 6 months to have the part ordered and installed by them. This was only after I made 7 calls to the sales rep and stopped by the dealership 3 times. I'm happy with the sale, but disenchanted with the pathetic customer service- no follow-up, no concern for losing customers. Buyers just beware to follow- up if they promise something and don't expect world- class customer service. You'll never find me shopping at this dealership for any service or vehicle in the future. More

I have a 03 Nissan Sentra and the car needed a lot of work so i went to Nissan dealership every week with questions about my car and to get more parts every time i walked in gorge opens the door for me w work so i went to Nissan dealership every week with questions about my car and to get more parts every time i walked in gorge opens the door for me with a smile and a hello then i go up the desk and see chuck he is always there to answer my questions and to make sure i have the right parts for my car and to make sure i know what the part does and how to probably put it in. i am very happy with the parts department and i will always go there when i have a questions or need parts. Sincerely, Elizabeth Mann More

We have been dealing with this service department for over 15 years. They have had their ups and downs. When we first started going to Nissan of Middletown Scott was the service manager and has been al over 15 years. They have had their ups and downs. When we first started going to Nissan of Middletown Scott was the service manager and has been all through the dealership, now that he is back in charge of the service department you can see the positive changes in everything they do. I enjoy working with all of the guys in the service department, but without Scott I probably wouldn't go back. More