Nissan Kia of Middletown - Service Center

Avoid Kia of Middletown! I had a nightmare experience dealing with the service department! There are many excellent car dealers in the area, but this is not one of them. Bring your business somewhere dealing with the service department! There are many excellent car dealers in the area, but this is not one of them. Bring your business somewhere else. There are better places to purchase or service your car. More

The service department is absolutely not trust worthy. I took my car in for oil change and tire rotation. Tires were never rotated and when I called to complain about it and ask for money back for the servi took my car in for oil change and tire rotation. Tires were never rotated and when I called to complain about it and ask for money back for the service that they never provided, I was promised that the manager will call me back which never happened. Bunch of liars work there. More

The worst possible experience I could have. Had my 2017 Altima towed there because the transmission went bad. Only 27000 miles on it. They have the car 3 and half weeks. Austin never calls you or explains Altima towed there because the transmission went bad. Only 27000 miles on it. They have the car 3 and half weeks. Austin never calls you or explains what is needed. Kept saying it needed to be rebuilt but took 3 weeks to get the parts. Which I believe is a lie because they don’t rebuild them at the shop. No loaner car . In other words don’t ever buy a Nissan or bring your car to get serviced at this place! More

DO NOT trust Nissan of Middletown, especially the service co Very unprofessional and inconsiderate. Was lied to about the condition of my vehicle and left dealership unsafe. Thankfully, I have a mechanic I trust Very unprofessional and inconsiderate. Was lied to about the condition of my vehicle and left dealership unsafe. Thankfully, I have a mechanic I trust who then corrected the issues and I now will go 25 miles out of my way to a friendlier Nissan Dealership. More

HORRIBLE SERVICE MANAGER! I want to start this review off saying that I had previously written A 5 Star review on this establishment before because I always purchase my vehicle I want to start this review off saying that I had previously written A 5 Star review on this establishment before because I always purchase my vehicles for YEARS from here through my Salesman Steve Farwell who always has my best interests at heart. This has NOTHING to do with the SALES department And EVERYTHING to do with The SERVICE Department. ALSO the service representatives Austin and Nephi are A M A Z I N G. They have always helped me in my time of need and are always upbeat and friendly. WITH THAT BEING SAID, The manager WAYNE from the service department is a horrible representative for NISSAN in every way, shape, and form. I have inquired about an auto starter from Nissan because I've always trusted them with both my vehicle purchases, and my service needs. The Price of the auto starter is 560$ ( I priced with other sellers after It stopped working and their basic starter which is comparable to this one is 350$ AT MOST). I agreed to pay it because I was told it would be long lasting and be worth the price. THEY FAILED TO INFORM ME THAT IT WAS BEING INSTALLED BY A THIRD PARTY INSTALLER. I had it installed and it only worked for a week. The true reason I wanted an auto starter is because I wanted to have the ability to have my car warm for my 2 year old when the weather became too cold to stand for her. I was not able to use the device in -2 degree weather and my daughter was crying while she had to wait in the finger numbing cold which made me confront the dealership about the issue. They informed me that I can come in on Tuesday and have it fixed. I was rescheduled twice, which is inconvenience in itself because I have a busy schedule because I have 3 jobs and I attend school as well. Being that I was rescheduled twice I voiced that I was not happy with the install and I wished for it to be taken out and that I'd love to have a refund back. I was told that Wayne would reach out to me at the end of the work day and HE DID NOT. I reached out to him in the morning and he rudely said "We don't do refunds" and when I asked him why not he responded with "Are you bringing the car to get fixed or not". I wanted him to tell me in person and to present in writing that there is no refund so I took time out of my day before class to approach him about the situation. When I got there, Wayne put on his "representative" persona now that I came in person and he proceeded to tell me that he would speak to the third party vendor and see what he can do. I told him I'd be back after class to also speak to the individual about his system in my vehicle. I returned and Wayne informed me that he said I could not and I requested to speak to the person myself. The individual came in and also stated that he "doesn't do refunds" and I asked to present in writing where it states that and HE COULD NOT. I stated that if he is going to fix it can he at least upgrade the model to a two way starter so that way I can know that the car started from my key fob because my vehicle did nothing to let me know it started and he told me that HE WOULD UPCHARGE ME although the device I already have installed DOESNT EVEN WORK! I stated that the system doesn't work and he said "LET ME TAKE A LOOK AT IT" and he took my vehicle. I waited for an hour and I continuously asked for Wayne and he avoided me until the other individual "Fixed" the system WITHOUT MY PERMISSON! TAKE CAUTION WITH THIS BECAUSE I WOULD NOT WISH THIS ON ANYONE ELSE! More

Aweful service I took my car Nissan Pathfinder to the dealership for noise from front driver side. I told mechanic it’s most likely a wheel bearing on driver side. H I took my car Nissan Pathfinder to the dealership for noise from front driver side. I told mechanic it’s most likely a wheel bearing on driver side. He said it’s from the right side axle, so I agreed to replace it and they did so, but the noise was still there, eventually they agreed to replace a wheel bearing on the front left side, no noise afterwards, same day I said please replace the other side as well, they said no that side is fine! I drove the car for 2 month, started hearing a noise from the right. I took the car again, this time they didn’t argue and just replaced a wheel bearing, but they returned my car with big scratch a right side, they admitted they did that and offered me to buff it or repaint that door. How could you service car like that, each time having car with scratches after service? Mechanics are really dumb or careless. Dear customers make sure check your car before you get your car serviced if you decide to get your vehicle serviced there, better yet go to a different place! More

Never felt pressured I was unsure what I wanted to do for a car. I talked to Scott and he laid all my options out on the table! I never felt pressured at all! I was able t I was unsure what I wanted to do for a car. I talked to Scott and he laid all my options out on the table! I never felt pressured at all! I was able to,make the right and smartest decision with his expertise! More

GPS Cover I have a 2014 Red Nissan Altima in which I lost the GPS cover located and was in the process of obtaining a replacement part. I called the parts depar I have a 2014 Red Nissan Altima in which I lost the GPS cover located and was in the process of obtaining a replacement part. I called the parts department and explained what I needed along with providing them my car's Vehicle Identification Number and color. He took my information and then said the part would be in 3 days later, and I should expect a call by 9 am that morning. I never received a call and had to call back to find out the part had arrived. When I picked up the part, instead of being red, it was a grey color. When I pointed this out to them, they said this is the standard color for the part and if I wanted a red cover, they could send it out to be painted for an extra $60. The issue is that I was not told any of this when I ordered the part. Since I am not familiar with the details of getting an identical part that matches the car color, my expectations of good customer service are that the employees should have explained the process and provided the price for an installed red cover when I ordered the part. and not when I picked it up and started asking questions. I don't think my expectations are unreasonable and this was definitely poor customer service. More

Barely Had Any Service I went to Nissan Kia of Middletown the other week looking for a particular part for my current Nissan. As I walked into the Parts and Service area I w I went to Nissan Kia of Middletown the other week looking for a particular part for my current Nissan. As I walked into the Parts and Service area I went to the parts desk and waited for a parts adviser. Nobody was at the parts counter which is understandable due to they could've been in the back busy, but as i looked around I saw the service advisers chatting among-st themselves, look at me, and then go back to their conversation. Also, an employee even walked into the parts area, saw that I was not being helped, and continued to walk into the showroom pretending I wasn't there. After about 5 minutes parts specialist Adam Wright arrived at the desk to help me. He was extremely knowledgeable on what he was talking about, but unfortunately I was so surprised by the poor service I left and took my business elsewhere. More

Bad business AWFUL! That's how I would describe the service and professionalism of this particular dealership ( Nissan of Middletown on Route 17) and Corporate. T AWFUL! That's how I would describe the service and professionalism of this particular dealership ( Nissan of Middletown on Route 17) and Corporate. The only time we were treated with respect was when we bought our brand spanking new 2015 Nissan Quest with 11 miles on the odometer. We bought it because we knew it would fit our needs , both my wife and myself are disabled and we still have 4 children who are still in school (elementary through college) so we use this vehicle everyday several times a day. Soon after we bought it we noticed it would shimmy when going up a small hill. We live upstate so very small hills are everywhere. We took it back after having it a week and at first they said it was because it was new, all the screws and joints had to lubricate themselves as we drove the car and the issue would resolve itself, to give it another weeks time. We took it back 3 weeks later and they told us to leave it so a technician could take it home and drive it overnight to test drive it. I got a call the same day and he asked me if I had ever noticed when I hit my brakes it also shaked . Because of this assessment they kept my car for 7 days and put in the front passenger axle. Now my car not only shimmys while going up a hill but also shakes and rattles when i make left turns . I have gone back only to receive unprofessional rolling of the eyes and be treated as a nuisance. I would like this to be resolved but it seems they believe it has been since they removed a new axle and replaced it with a new one and gave me another problem. That my friends is 1 problem + 2 problems Nissan gave me = 3 problems I now have! More