Nissan Kia of Middletown

Run away from this dealership! Worst possible buying experience I have had! Been buying cars for 50 plus years and made the mistake of stopping at this dealership. First when I cal Worst possible buying experience I have had! Been buying cars for 50 plus years and made the mistake of stopping at this dealership. First when I called and made an appointment, whomever answered the phone was obviously asleep and even stated so. Then got the worst sales person in the building. Typical bate and switch salesman by the name of Mike Brady. He doubles as a fast food server in NJ! I was told he has me financed with a new car but the payments were too high. Then went to several used cars of which none were priced in the banks acceptable price range and would consider financing. Then, went back to the new car only to never receive a call about the previous approval. When I called Mike Brady was very rude to match his class level in life! He actually told me if my credit was not good enough I was f........ked! Is this what Nissan wants as a sales person? Is this what Nissan North America wants representing the company! Don't walk away from this dealership.............run away! Will never recommend them to anyone and plan on filing a complaint with Nissan North America! More

Recently bought a certified pre owned vehicle from Rich. The whole process was quick, easy, and never pushy. I’ve always been a Healey guy but these guys will have my business for ages. I have nothing good The whole process was quick, easy, and never pushy. I’ve always been a Healey guy but these guys will have my business for ages. I have nothing good to say about Thruway Nissan More

DO NOT trust Nissan of Middletown, especially the service co Very unprofessional and inconsiderate. Was lied to about the condition of my vehicle and left dealership unsafe. Thankfully, I have a mechanic I trust Very unprofessional and inconsiderate. Was lied to about the condition of my vehicle and left dealership unsafe. Thankfully, I have a mechanic I trust who then corrected the issues and I now will go 25 miles out of my way to a friendlier Nissan Dealership. More

HORRIBLE SERVICE MANAGER! I want to start this review off saying that I had previously written A 5 Star review on this establishment before because I always purchase my vehicle I want to start this review off saying that I had previously written A 5 Star review on this establishment before because I always purchase my vehicles for YEARS from here through my Salesman Steve Farwell who always has my best interests at heart. This has NOTHING to do with the SALES department And EVERYTHING to do with The SERVICE Department. ALSO the service representatives Austin and Nephi are A M A Z I N G. They have always helped me in my time of need and are always upbeat and friendly. WITH THAT BEING SAID, The manager WAYNE from the service department is a horrible representative for NISSAN in every way, shape, and form. I have inquired about an auto starter from Nissan because I've always trusted them with both my vehicle purchases, and my service needs. The Price of the auto starter is 560$ ( I priced with other sellers after It stopped working and their basic starter which is comparable to this one is 350$ AT MOST). I agreed to pay it because I was told it would be long lasting and be worth the price. THEY FAILED TO INFORM ME THAT IT WAS BEING INSTALLED BY A THIRD PARTY INSTALLER. I had it installed and it only worked for a week. The true reason I wanted an auto starter is because I wanted to have the ability to have my car warm for my 2 year old when the weather became too cold to stand for her. I was not able to use the device in -2 degree weather and my daughter was crying while she had to wait in the finger numbing cold which made me confront the dealership about the issue. They informed me that I can come in on Tuesday and have it fixed. I was rescheduled twice, which is inconvenience in itself because I have a busy schedule because I have 3 jobs and I attend school as well. Being that I was rescheduled twice I voiced that I was not happy with the install and I wished for it to be taken out and that I'd love to have a refund back. I was told that Wayne would reach out to me at the end of the work day and HE DID NOT. I reached out to him in the morning and he rudely said "We don't do refunds" and when I asked him why not he responded with "Are you bringing the car to get fixed or not". I wanted him to tell me in person and to present in writing that there is no refund so I took time out of my day before class to approach him about the situation. When I got there, Wayne put on his "representative" persona now that I came in person and he proceeded to tell me that he would speak to the third party vendor and see what he can do. I told him I'd be back after class to also speak to the individual about his system in my vehicle. I returned and Wayne informed me that he said I could not and I requested to speak to the person myself. The individual came in and also stated that he "doesn't do refunds" and I asked to present in writing where it states that and HE COULD NOT. I stated that if he is going to fix it can he at least upgrade the model to a two way starter so that way I can know that the car started from my key fob because my vehicle did nothing to let me know it started and he told me that HE WOULD UPCHARGE ME although the device I already have installed DOESNT EVEN WORK! I stated that the system doesn't work and he said "LET ME TAKE A LOOK AT IT" and he took my vehicle. I waited for an hour and I continuously asked for Wayne and he avoided me until the other individual "Fixed" the system WITHOUT MY PERMISSON! TAKE CAUTION WITH THIS BECAUSE I WOULD NOT WISH THIS ON ANYONE ELSE! More

Steve Farwell Is My Go To Guy! First Of All I Want To Start Off By Saying Steve Farwell Is AMAZING. He's The Best Car Salesmen I've Ever Dealt With. The First Time I've Dealt With S First Of All I Want To Start Off By Saying Steve Farwell Is AMAZING. He's The Best Car Salesmen I've Ever Dealt With. The First Time I've Dealt With Steve Was Back In November When My 2004 Maxima Conked Out On Me And I Needed A Car In A Hurry. Steve Is So Straight Forward And Doesn't Try To Make You Feel Uncomfortable By Shoving A Sales Pitch Down Your Throat Until You Have No Choice But To Buy The Vehicle To Get Them Off Your Back! He Got Me Into A 2016 Altima And I Loved It Until It Just Got Totaled On 6/25/17 By Someone Rear Ending Me. I Came In To Steve Again And Told Him Exactly What I Wanted Again And He Told Me The Honest Truth With Every Selection We Looked At He Gave Me Exactly What I Wanted And I'm So In Love With My Nissan Rouge And I Got The Payments I Wanted. You're Amazing Steve Thank You So Much For All You've Done For Me.I Recommend Everyone Who's Looking For A Car To Make An Appointment With Steve For A Wonderful Experience I Know For All My Sales Needs I Will Continue Going To Him. More

The BEST experience in buying a vehicle EVER! It was refreshing to find a person like our sales guy Scott... He found us the best possible deal on a previously owned and make our experience #1. Ho It was refreshing to find a person like our sales guy Scott... He found us the best possible deal on a previously owned and make our experience #1. Honest and painless and on our way in under 3 hours! More

Knowledgeable and fair After dealing with numerous dealerships that we could see were trying to get us to spend alot of money and handing us alot of crap, we decided to try After dealing with numerous dealerships that we could see were trying to get us to spend alot of money and handing us alot of crap, we decided to try the Nissan/Kia dealership in Middletown,N.Y. The salesman they took care of us was Rich Walsh. He was like a breath of fresh air compared to what other salesmen we encountered. We told him what we were looking for and what our budget was. He was very knowledgeable and helpful in helping us find the vehicle that would not only meet our needs but also did his very best to get it for a price that we could afford. He took the time to honestly answer all our questions and by the time we left we were driving home in our new 2018 Nissan Frontier. He definitely diserves our highest recommendation. More

Awesome! Treated with respect! Fast easy no fuss deal! Went in, test drove, paper work and out! So painless, friendly and respectful. Will highly recommend to Treated with respect! Fast easy no fuss deal! Went in, test drove, paper work and out! So painless, friendly and respectful. Will highly recommend to all! More

Excellent experience from start to finish. I have given Nissan/Kia of Middletown 5 stars because this is second car I've bought from them in 10 years. My salesman Scott Humbert knows his vehicl I have given Nissan/Kia of Middletown 5 stars because this is second car I've bought from them in 10 years. My salesman Scott Humbert knows his vehicles like the back of his hand. He will help you pick a car that not only fits your budget, but your lifestyle as well. He is professional, reliable, and honest. He also has a great sense of humor which makes going there fun as well. I also really like his finance manager Frank Cappadora. The whole process of buying a new car there is wonderful I highly recommend Scott Humbert. More

Happy Customer once again! Helpful, Patient and Friendly Thank you Scott once again for all your help. I knew you would find exactly what I was looking for! The process of buy Helpful, Patient and Friendly Thank you Scott once again for all your help. I knew you would find exactly what I was looking for! The process of buying a car from you doesn't get much easier!! More