Back

Nissan City of Springfield

Springfield , NJ

4.4
22 Reviews

146 Route 22

Springfield , NJ

07081

Directions

By Type

Showing 22 reviews

March 25, 2025

I recently had the pleasure of working with Calin Fisher, the Owner Loyalty Manager at Nissan City of Springfield, and I couldn't be more satisfied with the experience. Calin's exceptional professionalism an More

by tman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher
Mar 28, 2025 -

Nissan City of Springfield responded

Thank you for sharing your wonderful experience with Calin at Nissan City of Springfield! We are delighted to hear that her professionalism, dedication, and customer-focused approach made such a positive impact on your visit. Calin is truly an invaluable part of our team, and your kind words affirm the commitment she brings to every customer interaction. Your loyalty and confidence in us mean so much, and we appreciate your recommendation. If there’s anything else we can do to assist you in the future, please don’t hesitate to reach out! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

March 14, 2025

Very frustrated. Unprofessional staff. It is impossible to reach out to a team member. They come up with all sorts of lame excuses not to follow up on my inquiries. T More

by Natalya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Cruz
Mar 14, 2025 -

Natalya responded

Unprofessional staff. This dealership does not deliver on their commitments.

Mar 20, 2025 -

Nissan City of Springfield responded

We are truly sorry to hear about your recent experience and the frustration you've encountered. At Nissan City of Springfield, we strive to provide professional and responsive service to all our customer. We have thoroughly reviewed our records but have not found any communication matching the details in your review. Please contact me directly at 9735640164 or cfisher@njnissan.com at your earliest convenience. We are eager to assist you and resolve any issues you may have experienced. Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

January 29, 2025

I couldn’t be happier with my experience! The pricing was incredibly competitive compared to other places I checked, and there were no hidden fees—just honest, transparent deals. The customer More

by gene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Michael Ianelli Jr., Kyle Cetin
Jan 31, 2025 -

Nissan City of Springfield responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Transparency, competitive pricing, and exceptional customer service are top priorities, and it’s great to know that we met your expectations. We're also glad the leasing process was smooth and that our warranty coverage gives you peace of mind. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything, don’t hesitate to reach out! Enjoy your lease! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

January 08, 2025

I had an excellent experience working with Jesse in the service department! He was incredibly professional, knowledgeable, and attentive to my car's needs. Jesse took the time to explain the issues with my More

by Kev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Jesse Smith
Jan 09, 2025 -

Nissan City of Springfield responded

Thank you so much for your wonderful review! We're delighted to hear about your excellent experience working with Jesse. His professionalism, knowledge, and attention to detail are exactly what we strive for, and it's fantastic to know that he was able to take the time to fully explain the work on your vehicle. We're also glad that the follow-up from the manager made a positive impression. Providing exceptional care and service is our priority, and your feedback reassures us that we're on the right track. We truly appreciate your recommendation and look forward to serving you again! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

January 08, 2025

I had the pleasure of working with Tony in the service department, and he was outstanding! From the moment I arrived, Tony was friendly, professional, and very knowledgeable. He took the time to explain e More

by mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Anthony Girardi
Jan 09, 2025 -

Nissan City of Springfield responded

Thank you for your fantastic review! We're so glad to hear that Tony provided you with outstanding service. His friendly, professional, and knowledgeable approach is exactly what we aim for, and we're thrilled he was able to keep you informed and deliver such a smooth experience. It's great to know that you left feeling completely satisfied with your service. We truly appreciate your recommendation and will be sure to pass along your kind words to Tony. We look forward to serving you again at Nissan City! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

December 08, 2024

I had an excellent experience at Nissan City! The staff were friendly, knowledgeable, and truly went above and beyond to ensure I had all the information I needed. From start to finish, the proce More

by tif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Dave LaGruth, Israel Mardi, Jesse Smith, Anthony Girardi
Jan 09, 2025 -

Nissan City of Springfield responded

Thank you so much for your glowing review! We’re thrilled to hear that your experience at Nissan City was smooth, stress-free, and enjoyable from start to finish. Our team works hard to provide friendly, knowledgeable, and pressure-free service, and it’s wonderful to know we exceeded your expectations. Your recommendation means the world to us, and we’re so glad we could make your car-buying experience outstanding. If you ever need anything, don’t hesitate to reach out. Enjoy your new car, and we look forward to serving you again in the future! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

November 13, 2024

I recently had my vehicle serviced at this dealership, and I couldn't be more impressed! The team provided excellent customer service from start to finish. They were friendly, professional, and kept me in More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Dave LaGruth, Israel Mardi, Jesse Smith, Anthony Girardi
Nov 13, 2024 -

Nissan City of Springfield responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team. Providing transparent, high-quality service is always our goal, and it’s great to know we met your expectations. We look forward to helping you keep your car running smoothly for years to come. Thanks again for recommending us! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

November 12, 2024

From the start of the deal, I knew this dealership was shady. They said things were included and then there was more money added to the to the. deal. Our problems went on from May 2024 and finally in Nove More

by CSousa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Natasha , Michael Ianelli Jr., Michael Maiello, Justin Dodson, Kyle Cetin
Nov 12, 2024 -

Nissan City of Springfield responded

We appreciate your feedback and the opportunity to meet with you on Saturday. We left with the impression that your concerns had been fully addressed, so we're truly sorry to hear they may not have been. Please reach out to us directly, we’d like to ensure everything is fully resolved to your satisfaction. Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

Nov 13, 2024 -

CSousa responded

Yes, after months of having to chase after the dealership, fixing the license plate issue ourselves. I will never be satisfied with how your dealership handled the issues we went thru.

October 09, 2024

Took my vehicle to be repaired under warranty. Service manager Advisor took exceptional care of me. They even provided me a loaner. While my vehicle was in the shop, I was provided with periodic d More

by nsilva11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Mardi
Oct 09, 2024 -

Nissan City of Springfield responded

Thank you so much for the kind review!! We truly appreciate your trust in our staff for all of your vehicles servicing needs and look forward to seeing you again in the future. Michael Ianelli General Manager 973-564-0132 Mikejr@iagny.com

October 09, 2024

Very knowledgeable staff, they replaced the transmission on my 370z and did an amazing job. Was worried because it was a big job but, it got done quickly and effectively! More

by Tony Girardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Michael Ianelli Jr., Israel Mardi, John Brock, Jesse Smith
Oct 13, 2024 -

Nissan City of Springfield responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that the transmission replacement on your 370Z went smoothly. We understand how important your car is to you, and we always strive to provide efficient and effective service. If you ever need anything else, don’t hesitate to reach out. Safe driving! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

1