Nissan City of Springfield

leased a vehicle from this dealership and had an incredibly frustrating experience with their service department. While driving on a major highway, a plastic trim piece at the bottom of my windshiel incredibly frustrating experience with their service department. While driving on a major highway, a plastic trim piece at the bottom of my windshield suddenly flew off. The car only has 10,000 miles and is in year 2 of a 3-year lease — something like this should not be happening on a fairly new vehicle. When I brought the car in, I was told it wouldn’t be covered under warranty because I didn’t have the part. I honestly have no idea what they expected me to do — stop my car on a busy highway going 60 mph and try to retrieve it? The explanation made absolutely no sense. I emailed the service manager twice. I got one response saying he would get back to me, and then… nothing. No follow-up, no help, no attempt to address the issue. I’m now contacting Nissan directly to try to get this resolved, but after this experience, I won’t be returning to this dealership. The lack of communication and accountability is unacceptable. More

I recently had the pleasure of working with Calin Fisher, the Owner Loyalty Manager at Nissan City of Springfield, and I couldn't be more satisfied with the experience. Calin's exceptional professionalism an the Owner Loyalty Manager at Nissan City of Springfield, and I couldn't be more satisfied with the experience. Calin's exceptional professionalism and dedication to customer satisfaction truly sets her apart. From our initial interaction, she took the time to understand my needs and went above and beyond to ensure all my concerns were addressed promptly and thoroughly. Her deep knowledge of Nissan vehicles and services, combined with her genuine commitment to building lasting relationships with customers, made me feel valued and appreciated. Thanks to Calins' outstanding support, I am more confident than ever in my loyalty to Nissan City of Springfield. I highly recommend reaching out to Calin for anyone seeking top-notch customer service and a seamless automotive experience.​ More

Very frustrated. Unprofessional staff. It is impossible to reach out to a team member. They come up with all sorts of lame excuses not to follow up on my inquiries. T Unprofessional staff. It is impossible to reach out to a team member. They come up with all sorts of lame excuses not to follow up on my inquiries. They do not deliver. Not recommended. More

I couldn’t be happier with my experience! The pricing was incredibly competitive compared to other places I checked, and there were no hidden fees—just honest, transparent deals. The customer The pricing was incredibly competitive compared to other places I checked, and there were no hidden fees—just honest, transparent deals. The customer service team was outstanding, answering all my questions with patience and professionalism. I also opted for a lease, and the process was seamless. Plus, the warranty coverage gives me total peace of mind. Highly recommend! More

I recently had my vehicle serviced at this dealership, and I couldn't be more impressed! The team provided excellent customer service from start to finish. They were friendly, professional, and kept me in and I couldn't be more impressed! The team provided excellent customer service from start to finish. They were friendly, professional, and kept me informed throughout the process, explaining everything clearly. The pricing was very fair, and there were no surprises—just honest, quality service. My car is running perfectly now, and I’ll definitely be returning for any future maintenance. Highly recommend this service team for anyone looking for reliable, top-notch care for their vehicle! More

From the start of the deal, I knew this dealership was shady. They said things were included and then there was more money added to the to the. deal. Our problems went on from May 2024 and finally in Nove shady. They said things were included and then there was more money added to the to the. deal. Our problems went on from May 2024 and finally in November we were able to put out all the fires that happened because of this lease deal. Our experience included the dealership not grounding the truck that was coming back in off lease for nearly three months, the wrong license plates being placed on the. new leased truck and several other little things. Each time we reached out we were placed on hold forever and then disconnected I had my issues fixed when I made the drive to the dealership. I hope that my review sends people to another Nissan Dealership, note that the Nissan in Red Bank is owned by the same family. More

Very knowledgeable staff, they replaced the transmission on my 370z and did an amazing job. Was worried because it was a big job but, it got done quickly and effectively! on my 370z and did an amazing job. Was worried because it was a big job but, it got done quickly and effectively! More

Took my vehicle to be repaired under warranty. Service manager Advisor took exceptional care of me. They even provided me a loaner. While my vehicle was in the shop, I was provided with periodic d Service manager Advisor took exceptional care of me. They even provided me a loaner. While my vehicle was in the shop, I was provided with periodic daily updates on the status of my repairs. If you need any service on your Nissan, do not hesitate to see Israel at Nissan city of Springfield.. More