Nissan City of Red Bank - Service Center

Hello, I hope you are doing well. I wanted to share my recent experience with Nissan Red Bank during my vehicle service. Prior to the visit, I called to inquire if there was someone w I wanted to share my recent experience with Nissan Red Bank during my vehicle service. Prior to the visit, I called to inquire if there was someone who spoke Spanish, so my mom could handle it without me. Which they said they did. Unfortunately, upon arrival, there was no assistance available for her, resulting in her signing the papers without understanding their contents. To make matters worse, they performed services on my car that were never verbally agreed upon. Despite her request to stop, they insisted on following what was written on the papers. Eventually, I had to intervene and call them to address the issue. They insisted to continue with the services, claiming it was best for the car, even though I would be the one paying for it. Throughout this process, I encountered a dismissive attitude from an employee named Greg, who had a problem with hispanics. While it's understandable if he didn't speak Spanish, it would have been helpful if he listened to the clients, as the world doesn’t turn around him. Our repeated requests to refrain from performing services on my car were completely disregarded. Additionally, they also depleted the gas in my tank. When I arrived, it was half full, but when I left, I had only 45 miles of driving range. This experience was beyond what I had ever encountered during my previous visits, leaving me astonished. Furthermore, on multiple occasions when I had appointments for oil changes, they failed to inform me about the free oil changes covered by the warranty. Only one person mentioned it, and during my subsequent appointment, they acted as if I was mistaken. It's disheartening to have gone through all of this, especially considering my fondness for my Nissan Murano and the proximity of this dealership to my location. I'm unsure of what the resolution could be, but I can't help but imagine what other Hispanic customers might have experienced while trying to receive service there. Since the place changed administrative, every appointment something like this happened. More

Never Deal With Nissan! I have a 2007 Nissan Murano that recently I lost control of driving up Rt 35. The entire rear suspension gave out! I googled the situation finding I have a 2007 Nissan Murano that recently I lost control of driving up Rt 35. The entire rear suspension gave out! I googled the situation finding this is extremely common and that Nissan has not recalled it. I went to service and asked if it was recalled and they said no, and he didn't know of the issue. I told him to google it, and he told me he didn't care and if he googled a rat eating a bat he would get thousands of responses too. I have a second Nissan that I will be getting rid of too. If a company doesn't back it's products and a dealers service is too smug than I have no need for them! DO NOT BUY A NISSAN! More

I can honestly say my experience with the service department was the tops in the way in which they handled my requests in a timely and efficient manner. And I must ad that my service consultant Tammi department was the tops in the way in which they handled my requests in a timely and efficient manner. And I must ad that my service consultant Tammi, was personable and particularly attentive to my condition and needs as as 87 year old man. More

My third visit to Nissan and everything was great. Patrick and all in customer service were terrific. Thanks for doing a good job! Coffee is also a nice option. Patrick and all in customer service were terrific. Thanks for doing a good job! Coffee is also a nice option. More

Steve my service manager was extremely helpful and informative. He went over in detail what work my car needed and was able to prioritize what was more critical as I could not afford to get everythin informative. He went over in detail what work my car needed and was able to prioritize what was more critical as I could not afford to get everything done in one visit. I really appreciate Steve as he is always informative and straight with me. More

I always get great service at Nissan World of Red Bank. I worked with Steve in the service department and they problem was solved quickly. worked with Steve in the service department and they problem was solved quickly. More

I have always been satisfied with the service I have gotten at this dealership. They are professional, but friendly and thorough. They keep you updated when you are waiting for your car to be serviced. gotten at this dealership. They are professional, but friendly and thorough. They keep you updated when you are waiting for your car to be serviced. More

My writer Steve was pleasant and knowledgeable... service area was clean and peaceful ... ok ok ok ok ok ok ok ok ok ok Why 25 words ???? area was clean and peaceful ... ok ok ok ok ok ok ok ok ok ok Why 25 words ???? More