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Nissan City of Red Bank

Red Bank, NJ

4.5
254 Reviews
We are a premier Nissan Dealership located in Red Bank NJ, proudly serving Monmouth County, as well as Middlesex County, Ocean County, and Staten Island. No matter where you are, it's worth the trip! From the moment you walk into our showroom or service center, you will know our commitment to Customer Service is second to none. We are now a FAMILY owned and operated dealership and our new mission is to serve our customers and community based on three common principles: Transparency, Efficiency, and Respect. Transparency: Our Nissan City family vows to run our operation with complete Transparency. Whether in our showroom, service center, or parts department, our team will demonstrate complete openness in both our pricing and our processes. Efficiency: Your time is extremely valuable, so we strive to be as efficient as possible and have made many investments in our processes and technology to achieve maximum productivity and minimize wasted time, effort, and expense. Respect: Lastly at Nissan City of Red Bank, we set a standard of respect amongst our customers, community, and employees. You will not find better a better buying experience than you will at Nissan City of Red Bank. We strive to earn your trust, every day. Sales and Service Center: 120 Newman Springs Rd, Red Bank, NJ 07701 We are conveniently located close to major roads and our neighbors in Red Bank including Freehold, Edison, Holmdel, Eatontown, Long Branch, Lincroft, Shrewsbury and Staten Island. The professionals you'll find in our sales department are friendly, approachable, and wholly committed to our mission of excellent service so you can expect honesty and integrity from us the whole time. We proudly represent the Nissan lineup so if you're interested in a new Altima, Sentra, Maxima, Rogue, Murano, Versa, Kicks, Pathfinder, Armada, Frontier or Titan, come on down and meet one of your neighbors and find a great new or Certified Pre-Owned model to take home!
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120 Newman Springs Rd

Red Bank, NJ

07701

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Showing 254 reviews

August 14, 2013

The personnel at the dealership always been knowledgeable and helpful. They have an excellent selection of vehicles. The sales people want to work with you to make it happen More

by hborak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mendez
Aug 21, 2013 -

Nissan City of Red Bank responded

We always aim to treat our customers with the highest level of satisfaction, so it is definitely great to hear that you enjoyed your experience with us! - Ayhan Cengiz, General Manager

August 01, 2013

If you purchase a Certified Pre-Owned car from them, check it out carefully. We found several problems with ours (including filthy oil, bubble in tire, and rotor problems. The car had only 7,000 miles o More

by gongshow22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Aug 21, 2013 -

Nissan City of Red Bank responded

We really appreciate your feedback, and we will do our best to ensure that this situation does not happen again. Thank you for being very patient with us as your issues were being resolved! - Ayhan Cengiz, General Manager.

July 20, 2013

Customer service is very important, especially when making a large purchase such as a car. My interaction with Gregg Harkey at Nissan World of Red Bank was exceptional. Gregg was friendly, professional More

by hilbergk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2013 -

Nissan City of Red Bank responded

Thanks for your comments! We work hard to make sure that every customer receives the best level of satisfaction. Hope you're enjoying your Altima!

July 19, 2013

He did an excellent job helping me pick out the car I wanted and staying close to my budget without giving up some of the extra features I wanted. More

by Froggie6766
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2013 -

Nissan City of Red Bank responded

Thanks for your feedback! We're glad you enjoyed your experience!

July 06, 2013

Gregg Harkey was the ultimate professional. He is what customer service is all about. He went above and beyond with his friendliness and went to great lengths to make sure we had the car we wanted, with t More

by ambrosiajr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 28, 2013

Haven't had a new car since 1986. All of them were Chevrolets. I considered a Nissan because 2 of my neighbors highly recommended the brand and bought their cars at your dealership. I did not realize More

by babesperrone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 08, 2013

This dealership service has gone down. I have purchased 2 cars from here, but now, I am never buying from here. I guess that is why there is so much turnover. Every time I go for service there is a new team More

by AnandBhatia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 10, 2013 -

Nissan City of Red Bank responded

HELLO MY NAME IS JOE CERILLO I HERD ABOUT YOUR ISSUE ,AND I WOULD LIKE TO TRY AND HELP YOU IF I CAN .WE HERE AT REDBANK NISSAN HONER OR COMMITMENTS AND ALLWAYS PUT IT IN WRITTING .THIS WAY THERE IS NO GRAY AREAS.IM HERE TO HELP YOU IN ANY WAY I CAN PLEASE CALL ME IF YOU HAVE ANY QUESTIONS THANK YOU JOSEPH CERILLO GSM REDBANK NISSAN

Jun 10, 2013 -

AnandBhatia responded

Joe I appreciate you responding to my issue. I will certainly call you. However, you need to look at the records also. There was another GM before Ayhan Cengiz, who looked at my records of last two purchases and honored Barry's commitment. I understand that there is no grey area, however, for me, its my loss. Again, look at the records, I have been getting my car serviced with you guys since 2009. tell me where I have paid for Oil change. I would not have to go through this is you don't have so much turnover. Corey knew about this. He had told me he had noted it in my service records, but apparently he did not when last GM told him. This is not my issue, its your company's issue and the company not able to retain the workforce.

June 04, 2013

Gregg was very helpful, courteous & professional throughout the entire process. He did not play games and there was no back & forth during price negotiations. He went directly to his best price whic More

by jpdougher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2013

Please don't waists your time This is the most Please don't waists your time This is the most important review you'll need to read. UNPROFESSIONAL,RUDE,and INCOMPETENT Dont settle..run away More

by Birch52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 06, 2013 -

Nissan City of Red Bank responded

I'm sorry you were not pleased with your visit to Nissan World of Red Bank. Customer satisfaction is our top priority, and I would like to speak to you personally so I can more fully understand the situation and attempt to move forward in a positive way. Please contact me at your earliest convenience so we may work towards a solution. Sincerely, Ayhan Cengiz - General Manager - acengiz@redbanknissan.com - 888-481-6037

April 18, 2013

Typical bait and switch. I made a commitment on a purchase with an agreed upon price for my trade-in and when I returned to make the transaction they lowered the trade-in price they had agreed to pre More

by nonissan07732
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Renzo was great, managers were the problem.
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