Nielsen Nissan of Denville - Service Center

Henry, the service agent, was attentive during the pre-sales and service experience. I got exactly what I asked for. He addressed all of my concerns during the sales processes, and coordinated to get pre-sales and service experience. I got exactly what I asked for. He addressed all of my concerns during the sales processes, and coordinated to get the work done. More

Brian Dayton, in the service department, was professional and informative during my visit. He explained what was being done and patiently answered all questions and concerns. I was never kept waiting for an and informative during my visit. He explained what was being done and patiently answered all questions and concerns. I was never kept waiting for any extended length of time and the work was completed when he said it would be. More

I went there for a headlight change....didnt have an appointment...really needed this done ASAP.. Even though I never had service here, Tim Kelly and his tech Shawn went way out of their way to accommo appointment...really needed this done ASAP.. Even though I never had service here, Tim Kelly and his tech Shawn went way out of their way to accommodate me and make sure everything was done right...They explained to me what the problem was and why the problem happened... I could not have been happier with this team that Tim has...I would highly recommend them to anyone who has a problem with their Nissan.. In todays world, you find very few people who go out of their way to make the customer happy and Tim and Shawn sure did that for me.. More

My service experiences was seemless, which was my experience in the past. When I called and made my appointment, the phone operator was pleasure and worked around my business schedule. When I arriv experience in the past. When I called and made my appointment, the phone operator was pleasure and worked around my business schedule. When I arrived, my car was taken in for service and within 356 minutes my oil change waa complete and I was on my way. Thanks for te great experience. More

Tim is a outstanding service manager. I recently leased a new Nissan Altima and after a month is found there to be a rattle in the back tire, I also wanted to have the pinstripe on the car removed. Tim an a new Nissan Altima and after a month is found there to be a rattle in the back tire, I also wanted to have the pinstripe on the car removed. Tim and his team fixed the problem in the rear brake and had the pinstripe removed for me. While servicing my vehicle his team discover a bubble in my front tire, as well as a small dent in the rim. They replace both the tire and rim without question, which meant a lot to me, as they really didn't have to say anything at all about it. They did the job quickly and fixed everything that I had an issue with. In addition, Tim really made it easy for me to drop off and pick the car up when it was done. I live far from the dealership and work even farther away. Tim had one of his mechanics meet me at a place that was close to where I live, which really meant a lot to me. My time is precious, especially after work, they really went out of their way to make my experience as painless as possible. Tim also made sure the loaner car I was given was in the same class of vehicle as my own car. It's a V6 and Tim made sure the car I was given was also a V6. What a great dealership, from Sales to Service! Everyone knows that there is a negative aura surrounding the car business. Nissan World of Denville is the exception to the rule and Tim Kelly is one of the many reasons why. More

The Service Team was very helpful and polite. They diagnosed and fixed my car in just a few hours and now it's riding better than ever. Jim Tester is a real professional. The rest of the service team diagnosed and fixed my car in just a few hours and now it's riding better than ever. Jim Tester is a real professional. The rest of the service team is friendly as well and really made my experience positive. Generally when I get my car serviced I expect long waits and for the service team to give me a run around, but this was refreshing and easy. I will definitely bring my car back again. More